I do NOT recommend this company.
After multiple service visits over the course of several months, we were finally told that the necessary repairs had been completed. Unfortunately, the appliance failed again just days later.
The company received and cashed a check for more than $2,000 for the repairs. Since then, getting any meaningful response or follow-up service has been extremely difficult. As of the date of this review, the appliance still has not been properly repaired.
Communication has been one of the most frustrating parts of this experience. Adrienne Rainer, the Office Manager, and the company generally do not return calls within a reasonable timeframe. In our experience, it routinely takes multiple voicemails and emails over the course of a week just to receive a return call or email response.
Further, during the service visit when we were told the repairs had been "completed," the workers (one named "Eric R.") left screws, nails, and other small sharp components scattered across the floor (a primary walkway). This was particularly concerning because the workers had been in the home for hours and were aware that small children were present. Leaving nails and screws on the floor of a home with small children was both careless and alarming.
The area surrounding the appliance was also left in noticeably worse condition. There were black smudge marks on the walls and baseboards near the appliance, along with dents and damage to the trim and boards where the appliance had been moved and put back into place.
At this point, we have an appliance that remains unrepaired despite months of service attempts and more than $2,000 having been paid for the work, damage to the surrounding area, and an ongoing struggle simply to get someone from the company to return a phone call. read more
