Very neglectful letting agents. Very poor communication and often ignored. Unfinished house let to…read moreus. When ever contacted about serious issues they put us off for months before fixing them. The house was arguably unlivable for the first couple of months and they couldn't care less.

For a bank, they're alright, actually. Started opening Saturdays, good for us working folk, and the…read morequeues seem to well managed and minimal. Their personal service good, although a little confused at times. Don't try and ask staff about online matters as they clearly don't know a lot about that, you'd be better of ringing Natwest HQ if you need any advice on the website or online accounts. My old work used them for business accounts and they were pretty satisfactory for that too. Facilities include: ATM outside, paying in machine, mortgage and savings advice, but no parking outside and no on-site business manager. You'd have to head into the city branch to find those things. All in all not too shoddy. Never though I'd say that!

Don't bother if you don't need to. Busiest bank and pay in machines always faulty. Hence massive…read morequeue every time you go in.