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Bertsch Michelle M MD

5.0 (2 reviews)

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Novant Health Lakeside Family Physicians - Entrance

Novant Health Lakeside Family Physicians

1.9(10 reviews)
2.1 mi

Excellent Staff and Service…read more When I moved back to the Charlotte area 22 years ago, someone suggested Dr. David Cook of Lakeside Family Physicians as a primary care giver. At that time, Lakeside was only three physicians in very small offices off of West Catawba Ave in Cornelius. Several years later, they built larger facilities in Jetton Village right down the street. Fast forward to 2017 and much has changed. The became part of Novant and now there are probably at least 20 Lakeside Offices in the area. About a year ago, they built another facility at Langtree up 1-77 and Dr, Cook moved his team up there. Not that far away. For continuity they operate as teams of probably four to insure quality of service. What has not changed is the level of service and the care they provide their patients. By using a team approach, you generally see a member of the team each time you go unless it is an emergency. so your service is more personal. Today I had my annual physical and Nancy Deem NP provided me with great service. She already knows my background and medical history so that speeds things up. Had my physical, chest x-rays and blood work in just over an hour. Everything was very through and should have final lab results in by tomorrow. It's been a good 22 years and through referrals from Dr. Cook, I have a great network of healthcare professionals I've used over the years,

I woke up not feeling great and wanted to check into an urgent care to get looked at ASAP. I…read moredecided to try this location as their website (and the door to their office) says they open at 8am. I was then advised that the urgent care doesnt start until 10am, and I'd have to wait for an opening with a physician. I'm aware that there is always going to be a wait at most urgent cares, but to advertise to sick/injured people that you open at 8am when in fact you don't until 10 is truly irresponsible. We ended up going to Carolinas Healthcare/Atrium urgent care in Davidson and had much better service.

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Trinity Health Care

Trinity Health Care

2.6(24 reviews)
1.8 mi

OMG. Bring a snack because you will wait All day long to been seen. Never have I ever!!! Their…read morestaff lacks communication and is not at all punctual!

I was a patient of Dr Macasieb at Trinity Healthcare for near 20 years until he decided to get…read moreoverly involved in his wife's business, Reshape. I spent over a year trying to get an appointment with the Dr Macasieb as did friends & people I referred to him, the staff said they scheduled me to see him but, I was always pawned off to an NP, PA or other Dr.. no one was checking my medical history or testing my lithium levels or kidney functions as is required for a prescription Dr Macasieb prescribed. One time I was there Heather Gonzalez had performed a breathing test and when the results were negative I could clearly hear her and other staff in the hallway talking and laughing about my results. I was later discharged from his office because my boyfriend went to try and get me an appointment because I was very ill & got upset when they refused. I went to a new doctor and found I was nearly in renal failure due to Dr Macasieb's lack of supervision of his staff & staff incompetence. Also after he discharged me his practice his wife's business was put under his name and changed to Vivasol. Dr Macasieb transferred all of my contact information to Reshape and Vivasol who keep texting me. 1. My information should not be sent to another business and seems to me to be a violation of HIPAA. 2. My information should not be being discussed loudly in the hallway for everyone to hear. 3. Staff refused to let me speak with Dr Macasieb concerning the matters so now it's out there for the world to see. 4. After discharging me and nearly putting me into renal failure due to incompetence why would I ever want to ever let you treat me again! I do not and will not recommend Trinity Healthcare or Dr Macasieb to anyone! And I will post this review on every site I can find to protect others from what I went thru.

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Trinity Health Care
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Trinity Health Care - Trinity Health Care

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Trinity Health Care

Bertsch Michelle M MD - physicians - Updated May 2026

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