This would be probably a 5, but when you have a person will disabilities and you tell them "too bad", and then go get a supervisor as requested, and nothing was resolved. Their customer service SUCKED!!!!! The venue was nice and clean but their Customer Service from the 3 I spoke to, the apple didn't fall far from the tree. As for the concert, it was incredible, I see recent reviews of the Acoustics, maybe because the band brought theirs, who knows but the opening band, and main band sounded incredible. read more

Worst acoustics EVER in any arena. Can't understand a word from the P.A. First time I visit the arena was for The Marc Anthony concert and the acoustics were so bad we left 40 minutes into the show. Total waste of money. They just built the place without any kind of acoustic treatment hoping to have a Madison Square Garden without spending a penny. The sound bounces all over the walls, floors and ceiling at will and your brain just can't keep up with all the sound waves coming from every where and you'll ended up with a headache or your brain just shuts down. That box needs a serious acoustics sound treatment before I go back. Don't waste your $$$ until they show you the respect you deserve. It's your money. read more

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Worst organization. We're still waiting in a Mike and half line the concert started almost 20 minutes ago. Just do the drive to SanAntonio. At least you will see the concert. Waste of money.still have not reach anywhere near the arena. Very disappointing. The event staff. Know absolutely nothing. Last concert here. If you are planning an evening standing in line and missing the comet this is your venue. read more

Bert Ogden Arena - At the Cher concert started at 7:30. We are all still in line. Been in line for a half hour. Miss management and poor execution. - Stadiums & Arenas Near Me - Edinburg, Texas

I agree. I won't forget how they changed the stage setup at the Mana concert probably to sell more tickets. Not cool. I won't be attending anything else there for that stunt read more

NKOTB concert. Got in line. My small purse was measured and approved by the first attendant. My sister's was not so her hubby takes it back to the car. When we get to the ticket attendant she says my purse is too big! What the hell! It's a small Fanny pack. She tried to send me back and the manager was no help whatsoever! First attendant had measured and approved. Besides that. The acoustics were horrible!! Will never ever buy concert tickets at this arena again!!! read more

The TDWP show was great last night. Parking and lines were not an issue. I liked how the arena had a bar for the people on the floor and snacks were being sold right off to the side and at concession. It really felt like the arena was trying to make it fun for guests. Only issue was with security. During the show a very pretty girl started talking to me and offered a hit of her vape. I took a hit , handed it back and was immediately spotted by a security guard (likely cuz I am 6'4 and stand above the crowd) he pulled me to the side and asked where was the vape. I told him I didn't have one. He said he saw me with one. I explained to him someone just passed it to me. At this point I wasn't aggravated, he was just doing his job. But now this guy grabs my arm as if I'm about to run off and says he's calling the cops. I offer to let him search me to which he replied I have to call the cops. The police arrived and I explained the situation. Was taken behind the barriers and searched in front of everyone in the front of the crowd. All at the same time, many people were smoking actual weed in the crowd and some doing other drugs. These rentacops take there job way too seriously. People are there to have fun. Not be targeted for some police sting operation. And what's with all the police at the arena too. As I arrived and left there was like 8-10 police suvs with their lights on parked by the doors and cops were just staring at ppl. Looking for someone bust. The police must not have anything better to do. This does not create a fun environment for guests. read more

Food very good staff always friendly fast entry good parking very good experience. food A++++

This place does an awful job with parking and traffic control. Missed half the concert right outside of the parking. They cannot handle big events!! read more

Poor placement of signs and items allowed or not allowed man checking ladies bag was rude about the items saying he would have to confiscate said item and discard of it read more

This arena has the worst sound! Such a shame as it is a lovely facility. You can't understand the announcers during basketball games and the concerts we have attended leave us disappointed. Most recently we went to see the Harlem Globetrotters, and we would have enjoyed it so much more if we could have understood the dialect going on between them :-( read more

You people decide to have a Family Event and forget to have the "Family Restroom" ready....my son decides to "YOU KNOW WHAT" and i head into one regular restroom then another then anotherrr, and the changing stations are nowhere to be found!!!! ....spoke to some managers (sorry for the inconvenience) and they take me to the "BIG GUY" who is responsible for all the concerns of the BERT OGDEN ARENA and says " they're being delivered soon" so I question ARE YOU GOING TO BE HAVING MORE EVENTS WITH NO CHANGING STATIONS AND HE RUDELY STATES "YES" ...... well I guess JAMES SMITH is the best to have as Manager since he really cares about the BERT OGDEN ARENA customers and especially women with children, oh, and a HUGE shoutout to the lady custodian who went above &beyond to help me find a place to put my son on top and change him (I'll never forget her). BERT OGDEN ARENA I'll be back soon for more events, ya'll better have this fixed, not for me but for any family and again sorry to the managers that had to listen to an angry sweaty mommy who had just gone all around the whole arena with a huge diaper bag and a 27lb kid in her arms!!! Btw: BEYOND IMPRESSED WITH THE WAY THE ARENA LOOKS INSIDE &OUT...AND VERY NICE EVENT HELD TODAY, GREAT JOB TO EVERYONE expect James James Smith, (this is for my son); I really hope one day you're almost shitting on yourself & no restrooms are opened or maybe even find out that there is no toilet paper ones you're done with your business & NO ONE CAN HELP YOU! Thanks for nothing read more

Hands down the worst arena I've ever attended in my 47 years of age, and I have been to many arenas in several states. To begin with, parking is in total disarray. 55 minutes in line to park. Total chaos within the arena. They have no clue as to how direct traffic, outside or in. Do not go to this arena. Even the seats, are slanted. Or you are trying to see the show at an angle with glass and poles in your way. read more

This is gotta be the worst arena in Texas. Please avoid this arena regardless of the event/artist you want to see. I have no clue who designed this building, but who ever did it, its obvious they did a poor job. If you seat at the floor section you will walk miles before finding a restroom, customer service department representatives are arrogant, if you have a complaint like the artist showing up 2.5 hrs late, they dont care and will blame the artist. They will tell you to read the back of your ticket before approaching them. Guess what? No refunds. BTW fajita nachos are terrible, you will get 2 or 3 pieces of meat with that. And even if you get there early. Be prepared to park in the dirt, Edinburg should be ashame of this establishment. read more

After six basketball game last night I would think that would be plenty of time to get the PA people would be able to thiere voices heard and understood. You had Winter Texan night along with star wars. Not a good move for us older people. the noise and not being able to understand what is being announced. AL read more