Me and my partner bought a couch together from Leon's when we were having a baby. We wanted…read moresomething to all sit comfortably on together as a family. It was $1699.99 plus tax and fell apart instantly (less than 3 weeks and screws were falling out onto the floor under the couch among multiple other problems, springs busted and coming through the top of the couch, boards coming through the top of the couch so no one could use it without getting hurt, many other problems I didn't even know could exist with a couch). We called and they sent the same guy out over and over and he would take the couch apart and drill it back together, using a bigger screw each time as just the weight of someone 160 lbs sitting on the couch would force the screw back out, rendering the wood stripped, it would just pop out like a nail so (and I'm actually dead serious) they used a plastic drywall hook, beat it into the wood and drilled the screw into the plastic drywall hook. After 3-4 weeks the couch was not only lumpy and uncomfortable but it was actually dangerous to sit/rest on with metal springs and even the wooden interior framing poking through the couch cushions and in-between them. We really saved up for that couch and were so happy the day we got it. I felt good about working hard to save up and buy it, but when it fell apart over and over and I eventually told them I wanted the couch either properly fixed or a new couch issued, they got nasty and told me I shouldn't of bought a couch from a manufacturer who makes couches in China and should of chosen a more reputable brand. This is what Leon's said about their own product they choose to sell in their store. I bought it from the store, was in stock, and they had a floor model set up for display encouraging people to buy this specific couch. I would not recommend Leon's for anything, and would actually suggest buying the same product anywhere else, even if it's more expensive. Most people stand behind what they sell and would never treat anyone so poorly. I could see if we didn't notice for the first year or two and then came to them and they said it was too late, but it fell apart within a couple weeks and they told us to kick rocks. If I had the time energy or money, I would take pictures of the couch and sue. What a scam.

I went into Leon's to look for a bed for my cottage. Walking in I was greeted by Francisco who was…read morevery pleasant and knowledgeable to deal with. I decided on a mattress and instead of a box spring I was going to buy the base that the mattress was on which was a box that elevated the head of the bed. It was discontinued and marked down for sale and had a little tear in it. The plan was to have it delivered to my place about 5 km down the road which would not have cost anything. However because the base was marked down they would not deliver the base. In speaking with Francisco and the manager that was in on Sunday I had decided to wait until the next day to speak with the manager to see if there was anything they could do. The manager John called me back on Monday and without giving me a chance to speak started to tell me that their policy was black and white. The delivery charge was already in the price of the mattress but not in the base because it was marked down. I asked if they would deliver in the interest of customer service. He said absolutely not, this had nothing to do with customer service, the delivery charge for the mattress was in the cost, there was no delivery charge in the base. (They both would have been delivered to the same place). I asked him if he was willing to lose customers over this and he said definitely. Instead of listening to the me and maybe exploring other options he spoke over me. Told me that he didn't care about my business and left me no choice but to take my business elsewhere. Despite being a Leon's customer for many years, (most recent purchase a washer in November), I will not be going back!