Dani and Brenda are amazing they are always so nice and ready to help! They made my resigning super easy and I'm so glad to be staying here longer. Maintenance is also super amazing and come super quick to fix the issue. I have overall had a great experience here ! read more

I only give this a 2 star review because the maintenance guys are always helpful, or else it would be 1. Other than that, the office staff could use a lot of improvement. At this apartment, my car has been broken into and my motorcycle has been stolen right out of my parking spot however the office staff never seems to care. I've asked for camera footage and they always have given me the runaround on not being able to get it, I will not renew my lease as soon as it is done. read more

The FIVE STARS are for Miss Jonah Hampton! Thank you for being so accommodating and considerate to us. Even though we didn't find what we wanted here, Jonah is a true angel. If you're looking to rent, ask for her. She doesn't disappoint! read more

Great experience living here at Bermuda Terrace! Desiree and Brenda are always so nice and attentive! Maintenance does a great job and was great with educating me on preventative care. The property is always well kept. I also really enjoy the event they host in the lounge. Very family friendly! read more

I've had a fantastic experience living here at Bermuda Terrace! The management team is responsive, friendly, and truly cares about the residents. Everything is well maintained, and the overall atmosphere is welcoming and peaceful. read more

Upon move-in, the leasing process was easy and the staff were extremely helpful. The property has always been kept nice and clean and maintained very well. I am from the southeastern United States and have been missing my trees. This property has them! It's like a little oasis in the desert. I've only been here since May and have thoroughly enjoyed the property. However I have recently found myself needing to break my lease earlier than expected due to medical issues. The leasing staff, property manager, and maintenance personnel have been very supportive and I have had no problems. I have really enjoyed my stay here at Bermuda Terrace and would highly recommend the property. read more

This review can only speak regarding the customer service of the tour we received from Stephanie. She was kind and went above and beyond to show us options and answer our questions. Thank you, Stephanie! read more

Today I had the opportunity to check out the beautiful community at Bermuda terrace. The staff was very kind and knowledgeable but what surprised me the most was the amazing Jonah! She is very respectful and kind! Knew so much about the beautiful community and made sure to go through all the details and benefits while being 100% upfront and honest! The unit and community was very peaceful, clean and well kept! Definitely plan on becoming a resident! Thank you Jonah for making me feel at home! read more

Very great front desk service! I was only touring around the area for available units and was pleasantly surprised by how clean and quiet the complex was. read more

I came in to ask questions about application & qualifications since we are currently looking for our next home; Jonah was very personable, kind, transparent and informative. Still making decisions on where we choose to have our next home, but it was really nice meet someone in the office staff that will consistently stay with the property. read more

The minute I entered the door Jonah was extremely welcoming and upbeat. She had an amazing attitude, extremely knowledgeable and super funny. She provides amazing customer service and is more than willing to answer any questions. She is super helpful and makes you want to apply for an apartment knowing how friendly she is. If you're interested in an apartment or have any questions I definitely recommend requesting to speak to her. read more

Great customer service. Jonah was super sweet and very accommodating when we toured the complex. Complex was very clean, peaceful and great location. read more

Wow what amazing service by Ms.Jonah Hampton thanks so much. The place smelled good and very inviting!

Apartments are a complete shit show! They are old and falling apart with lots of damage!! Office unresponsive. Maintenance doing minimal repairs, they openly talk about how they hate it here. My apartment has been falling apart for 6 months and I am now asking to get out of my lease penalty free. These are unlivable conditions. Save yourself months of headaches, if you want affordable quality try copper creek apartments across the street. read more

Went to apply and get information on the apartments and the lady at the desk so was sweet! Genuinely made my experience here amazing compared to every other apartments. All so rude! She's so nice and even gives me the right information and suggestions. Definitely recommend renting here!!!! read more

Renter BEWARE: MOLD. *9/21 UPDATE: please see the reply from the property manager below my initial review. She cares so much that she doesn't even realize I don't live there anymore. WHAT A JOKE!!! The reply is seriously laughable. Way to downplay with "mildew" too! I lived in mold. As you can see this management company really does not care. I'm telling ANYONE who will listen. Do not live here. Do NOT let them rob you of your money & your health. -------------------------------------------------- If I could give ZERO stars I would. There is nothing luxury about these apartments. Everything in them is outdated and dirty. The apartment below us ended up getting mold because a sprinkler kept hitting the side of the building since before we moved in. The mold grew up inside the wall and we're pretty sure it's in the HVAC system for that building. Anyways, the people below us ended up needing remediations done. NOTHING was ever mentioned to us. Eventually we kept smelling a strange smell. So we hired a certified hygienist to come out and see what was up. There were 3 raw counts of black mold present. Unfortunately we didn't see it until after they came out but sure enough there was mold growing on our bedroom wall. See photos below. The front office was absolutely HORRENDOUS in handling this issue. We didn't cause the mold. And yet we still had to pay $1000 to break the lease. The only "nice" thing they did for us was let us give a 30 day notice in lieu of the normal 60 day notice. But obviously we couldn't stay there. They argued with me saying that "mold doesn't have a smell" and "nobody told us about the broken sprinkler". You are a MANAGEMENT COMPANY. You need to be tending to the property. Which they do not do. Maintenance is a joke as well. We initially thought it was our old ass fridge causing the smell so "maintenance" came to look at it. Turned the fridge off to pull away from the wall. Then LEFT IT OFF and we had to throw away our food cause we didn't realize he turned it off and left it. They even had their remediation company (that was used to repair downstairs) come out and tell us to literally wipe away the mold with bleach. "A simple wipe down will do the trick" is what the rep said. The rep looked at our certified hygienist report and didn't even know how to read it. He literally looked us in our faces and said "you have zero raw counts of mold." He is not licensed to test for mold, nor did he have the correct equipment. His device was specialized for moisture in wood not gypsum/drywall. So I called the hygienist company and confirmed that I read the report correctly and we had 3 raw counts of black mold, and it CANNOT be remedied by a "simple wipe down". We were literally feeling sick when we were sitting at home. We endured these conditions during quarantine & furlough. I can keep going but trust me THESE PEOPLE DONT CARE ABOUT YOU THEY WANT YOUR MONEY SO THEY CAN PROFIT BY PASSING THE BUCK WHEN IT COMES TO TENANTS WELL-BEING. If you live there already and your apartment starts to smell start looking for a new place. You'll not only pay for it with your hard earned money but your health as well. read more

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Tried to apply for an apartment here and meant the qualifications of 3x rent for a 1 bedroom, credit check for evictions or balances due to properties and rental verification. Passed all but was denied based on my credit score. Every other property has you put down a higher deposit if you credit is the best but they denied me off that reasoning. Not to mention they weren't responding to emails and when you got upset they said there email was down. Next time give your applicant a call but they never will as there is never anyone in the office. read more

Jonah was absolutely amazing!!! Personality was funny calm and real. This woman can sell anything if she wanted to!! Thank you for the warm hospitality on my tour today! read more

Myself and two roomates just moved in on December 18th. We looked at many apartments in the Henderson area. When we came to look at Bermuda Terrace, we were a bit unsure at first with how small it seemed. We were greeted by an amazing woman named Jonah. She gave us a tour and took the time to sit with us in the show apartment and explain all of the benefits of their neighborhood. She even was educated on some of the neighboring apartments we looked at and could unbiasedly explain the differences with Bermuda and the others. We ended up loving how this is a smaller community, the management has been around for a while, and the community events they had to offer as well as all of the other things she explained to us. She was the kindest woman we had talked to through our whole apartment hunt experience. Was very honest, blunt, helpful, educated on the property and surroundings, and kind in helping us make our decision. We are excited to get more comfortable in the community as we continue to settle in. Our neighbors have been nothing but so kind and welcoming. We are very excited to settle in and owe a very very large thank you to Jonah's hospitality and help. I would very much recommend looking into touring here if you are looking for an apartment. read more

Very poor customer service. Told me to come sign paperwork @230 and they have the door locked, no one is answering phones. They all take lunch at the same time leaving no one to handle tenants. Rent is 1600$/month. Rent at that amount should offer seamless customer service and move in ready with accessibility. Moving is hard Bermuda Terrace. Don't make it harder by offering poor customer service. I wouldn't move here if I was looking to rent again, which is disappointing because they were top on my list. read more

Where do I begin.....a staff member came out and stood at the counter in the leasing office. The first thing she said was, " Can you guys come over here so we're not yelling at each other?". Ooooookaaayyy...I asked to see an apartment. She points at her bandaged thumb and tells us we have to come back after the other leasing agent returns from lunch. She said she couldn't open or unlock doors because of her bandaged thumb. So, I guess her other hand was broken and does she drive? How does she lock and unlock her own doors to her home? If her attitude and behavior is in any way indicative of the service provided at this property, I want NO part of it! Please stay far away! Oh, BTW, went down the street to The Copper Creek Apts. Great service! The concierge showed us around because there was no agent available! He did a great job and we will be moving in there. Shame on you, BERMUDA TERRACE!!!! read more

Telling the truth is not a requirement for the management at Bermuda Terrace. This place is a hot mess. I lived here for two years. For the first year and a half the gates didn't work. We have gone through all kinds of maintenance issues including the same neighbors water heater busting twice in the same month and flooding our bedroom both times. If you live here get ready to be lied to ALOT by the office. Last August the hot tub stopped working so I called to ask when it would be fixed. The girl said sometime that week. I waited a week, and called her back. This time they were waiting on a permit to reopen it and it should be any day now. I called back once a week for 4 more weeks and she said each time that it would be any day now. That was 9 months ago and to date, the hot tub is still broken. The pool is always dirty and I won't let my 3 year old swim in it anymore. The piping is really bad in our building; so bad that all of the sinks get clogged every few months. The maintenance man came over today to snake it again today and was unable to unclog it, so I have stagnant dirty water sitting in my sinks that resembles something close to a biohazard. Madeline (or maybe it was Marilyn) told me that a plumber would be here between 5pm and 6pm to fix it. It is now 7:30 pm and It's obvious that I was lied to again. Of course the rental office closed at 5:00pm (convenient for them), so I can't follow up tonight. We just closed on a house this week so we are kissing this place goodbye soon. I feel sorry for the next people who move in here. read more

I was having a problem with roaches in my CLEAN apartment .. I complained 1 time ... They changed the weather stripping ... Then still got a roach... My kids are scared to sleep in their own rooms.. They ask me to check the bathroom before they use it... It's been a pretty big deal in my house and the complex don't care... This is the last time I get an apartment!! My down stairs neighbors smoke weed and I come in to my apartment full of the smell of weed not knowing if my kids or I will get a contact high...I have family from Cali coming here for the 4th and I'm so embarrassed!! This is my first and last apartment in 10 years... FML! read more

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Ok. let me start off by saying. I was in a abusive relationship and signed my lease with community manager Nancy and she briefly knowing my situation. I stayed 9/2016-9/2017. My ex found out where I moved to and started stocking the community. He approached the maintenance guy Dj making up a lie saying my water wasn't working. Dj and my ex entered into my home without my knowledge or permission. At this community a stranger can walk off the street and tell anyone anything and they will walk right into your home with out your permission. Nancy called me asking if I wanted him in my home. Hell no, I just told you 2 days ago I needed a safe place. In that moment I was filing a restraining order on him. I had a conversation with Nancy and she said because he said I didn't have water in my home it was an emergency and Dj had to respond and do what he had to do. The problem is Dj shouldn't be any anyone's home, if a work order hasn't been called in by the resident. Its not an emergency if the resident or neighbor didn't say it. I asked her to transfer me to anther apartment and she wouldn't and told me I can put in 60 day notice and they will try to rent my home for me. The next day noticed my ex had tried to break in by home because the doorframe was bent. I seen Dj that morning told about the door and I will call the work order in to have the door fixed-testing him to see how he would handle it. I called about 2 hours later and Nancy said it was already done. Why is it ok for him to go in a residents home with out permission? I never once told him go ahead and fix it. When I moved in it smelled like dog pee in the dinning room and the agent told me she would make a note of it, so I wouldn't be charged once I moved out. I stayed till the end of my lease because I couldn't deal with anymore moving around I needed some kind of peace so I can get my life back on track. 3 Months before I moved out, I had left for about an hour and came home and my apartment was broken into. The medal door was peeled back like an orange and only paperwork was tossed around, someone looking for documents. I call after hour maintenance and guess who comes. Dj the maintenance man that can get away with murder and the community manager backs him up. He came by saying its homeless people that were live in the Gym and models. The gym 1st of all has 2 different keys. 1 for the pool door key and another for the gym door. All lies unless its his people, that's a lot of keys for a homeless stranger to have. He said he had them arrested and they are back messing with HIS property. All I'm saying is I feel like it was an inside job because he was able to go in my home and the community manager defended him instead of seeing things from a residents side and a single woman. Plus I'm a leasing manager and I know lease violations when I see it. Our maintenance men cant and will not go in your home if you approach them outside even if they know your the resident in that home. they will tell you to call the office and he will then be over to assist you. That should be ground for termination or at least written up. Luckily for them I was in a state of recovery and didn't need the drama otherwise it was a case I could have won. Also, I was charge for the pet stains and I never had a pet. This is not a safe community and Nancy is a fake and only cares about the occupancy rate. I wouldn't suggest this place to anyone. There is no security or night patrol and you have to page maintenance for emergencies, it took him 30 mins to call me back when my home was broken into. Just a heads up. These are serious life situations that could put someone in danger. But, because its not happening to them they don't care. There was a bad roach problem, I constantly sprayed my home. But, if some thing was broken it was fixed and the community was always clean. But, I want' to feel safe and secure where I lay my head at night. read more

A place to call "home", small closed community with real landscaping. The property is kept clean and neat all the time. Management and staff is always attentive and helpful with everything, timely and good maintenance always eager to help. Close to several banks shopping and services i love it here and do not plan on leaving soon . Definitely worth checking out read more

Moved in here in May of 2017 and I can't say enough good things about this place! From the office staff to the maintenance folks - they are friendly, courteous, and knowledgeable! The complex is quiet and very well maintained. And my 2 bedroom / 2 bath is larger than many I looked at, with aged but functional appliances! read more

I went by multiple times on a couple different days about 2 weeks ago and the leasing office was closed every time! I wanted to inquire about renting an apartment and I would definitely not want to live here if there leasing office is never even open. I even remember going by at 1 PM and there was a sign saying they're closed until 1 PM and I stayed for 15 minutes and they still weren't open so I left. Then I went back an hour later and it said they would be closed until 3 PM. read more

I lived here for close to two years. I had a cute upgraded 1 bedroom apartment overlooking the pool. Their 1 bedroom apartments are actually fairly spacious being close to 800 sq ft. Most 1 bedrooms I saw on my search clocked in at around 690 sq ft. For about a year and a half I absolutely loved it. Even overlooking the pool, the noise was never an issue, the crowd seemed younger, college/aged or young professionals. I met some great friends at this apartment complex. Also, I had several shopping centers and a bank within walking distance. The entrance to the 15 freeway was less than a mile away. The office staff was friendly and resolutions to fix issues were quickly addressed. The maintenance guys were super friendly and at times I could go directly to them and have my issue addressed right away (mainly garbage disposal issues). The last six months of my stay I spent 85% of the time at my boyfriend's. The times I did stay at my place I had major issues with meth heads wilding out at the pool on a Monday night. Not so fun when you have to be up at 5am the next day. When I'd leave the apartment the next morning, the pool/BBQ area would be TRASHED with beer bottles, cups, trash, etc. The staff did an awesome job with quick clean up...but THESE people were still there. It was a nagging feeling I did not want to ignore. Prior to this I felt super safe..even walking out to walk my dog at 4am. I think they started accepting section 8 vouchers and that is what led to quick decline of quality residents. Luckily I had only signed a six month lease at that time. It looked like management had changed as well. The girls at the front were always super friendly so I never had any issues with the staff. It was the residents and the noise that became an issue in the latter part of my stay. Reasons for just 3 stars: I would run out of hot water within ten minutes or less, garbage disposal issues even with it hardly being used, noise/residents, the fridge kept leaking into the crispers because it would freeze everything then defrost, their solution that didn't work was unplugging the fridge and plugging it back in, the hot tub was closed off several times for weeks at a time, even with designated parking spots visitors would take my parking spot, outside light took months to repair which was a huge safety issue for a girl living by herself with only a maltipoo to protect her. :) Overall, I left on good terms with the staff and fond memories. read more

Bermuda Terrace was a nice place to live but in my opinion it is now overridden with Drugs, Crime, and there is zero security. Since new management took over the place has become dilapidated and the staff was unresponsive to my requests. I had to move due to what I felt was a life safety issue after close to 6 years of residence. It is possible they are the least expensive apartments in the area and it is easy to see why. read more

The only reason I give this place 4 stars is because Kendall is one of the most amazing associates. She always handled my apartment issues right away. Kendall always has a smile on her face and made my living experience at Bermuda a pure joy! As far as I am concerned this company is lucky to have her. She seems to be the only staff member ever working and going over and beyond for her tenants. read more

This place is horrible. There isn't much nice to say but Liz the leasing agent up front is one of the nicest people. But I sure do miss Dani she was the best. When I put in a work order it got done. I never liked going in the office cause I feel like I'm not welcomed unless she was there. There always is a new maintenance guy coming in and out. They had a few good ppl but it seems here the past three weeks It's gone to hell. Lights out. Pool is always dirty. Takes forever to get work orders done I mean come on serious this property isn't that big u figured they would have a handle on it. I guess not read more

I'll start with the positive. Management was alright, maintenance was quick, and complex was quiet, at least where I was. The negative, everything in that apartment was a piece of crap. They had the OLDEST appliances I have ever encountered. They spray painted them then oder to make them look semi decent. Linoleum was layed down crooked. Out of my 4 windows, only 1 opened all the way. There was cheap weather proofing in the doors, letting the elements in. Horribly cheap carpet with gaps in the padding (if you can call it padding....). Apartment was TINY. I wouldn't recommend this complex to anyone. read more

The complex policy is a bit insane compared to other complexes. I was seeking an upstairs unit when I moved in but they didn't have any. Now that one is available only after just moving in a month ago they won't let me transfer with out paying $1000.00 extra. I'd be willing to start a new lease which would provide them more money in the end. Makes no sense in their part especially if their tenant decide to break the lease early because of this. Living downstairs really is an issue for some read more

This place is GARBAGE!! You can pay your rent on time, never cause any problems or disturbances, follow all the rules but they raise the rent on you every year, but they can't fix or repair anything. They take days or some times don't even come at all to do repairs. There's always new maintenance guys and new staff every couple of months, they don't fix any of the problems around the complex (i.e. water sprinklers, pool pump - which is by regulations should be in working order and working properly, cleaning net/hook for the pool, replace lights where the walking pathways should be lit, etc.) the list goes on and on. They figure you'll move in and not want to deal with the hassle of moving out within a year so you'll pay the increase in rent and stay. Now I see why there's ALWAYS people moving in and out of here frequently. read more

Sooooo I've only been living here for a month and a half and let me tell yll this place is HORRIBLE. The staff is super races and discriminate mexicans. Not only have they discriminated us several times within the last month but they're super unprofessional and super rude. Ever since we first moved in our apartment has been giving us a lot of unnecessary problems. First, the garbage disposal. It wasn't even working when we first moved in. Second, my brothers bathroom sink was leaking. Third, they called the city on us because our dogs were barking and because they were chilling in our balcony without any water. I don't understand why they called the city on us. Okayyy???? How would they know that our dogs didn't have any water?? And how did they even look inside our balcony when we're on the 2nd floor??? Trespassing maybe? The lady up at the front, I believe she's new and has only been working for a month...... she's the rudest out of all of them. She tried to belittle me just because I'm young...??? I'm no one to talk down on. We actually went at it back and forth over the phone. I hate this place. I can't wait until my lease is over. read more

I have lived at Bermuda Terrace for a year and a half and have enjoyed living here with the friendly staff and great neighbors. Kendall is very quick with any minor repairs that are needed and the grounds are maintained to Luxury living standards. read more

Ive lived here for close to a year now. If they'd just update the kitchen appliances and have more maintenance staff, this place would be a 5 star paradise. The apartments themselves are fine, the problems are in the management. There is only one maintenance guy for the entire complex. One. No matter how many times you put in a work order or call the office, he is always dealing with something more important than what you need fixed. Other residents have said that in a matter of just a few years, the rent has almost doubled. For the amount you pay to live here, you except things to be maintained. Our freezer stopped working and we lost an entire freezer full of food. He 'reset' the fridge by unplugging it and ta da that fixed it. But nothing was offered in terms of replacing over $100 dollars worth of food. They never come and change out the air filter youre better off buying your own and changing them yourself. The washer is broken and they've yet to fix that. The garbage disposal doesnt work even after they 'fix' it. Most residents clean up after themselves and their pets but some dont. The only saving grace here is that the walls and floors are well insulated and padded so you dont much hear your neighbors. The gate is broken and left open at all hours at least twice a month. Again, for what you pay, youd expect it to work.There was a recent change in office staff and the last girl seemed nicer and more caring. Also, the lawn company they hire comes way early in the morning so twice a month or so, it doesnt matter what your normal sleep/work schedule is, youre up because theyre out there leaf blowing and mowing. As other reviewers note, there are cockroaches. But its the desert. Theyre everywhere and theres no getting around that. Ive never seen one in my apartment, so thats good. If they'd just update the kitchen appliances and have more maintenance staff, this place would be a 5 star paradise. read more

Although i loved the location of these apartments, my whole experience living here was a joke. Every time i talked to management, they were dismissive, and delayed about any issue. See the date on this review!!!!! Their so-called gated community was necer gated the year I lived there-- so what does that tell you? Cockroaches in full force, dog poop everywhere outside, just the whole place is mickey mouse. On more then one occurrence have they said they would send a maintenence man, bug guy, etc and they 'knock' and say you aren't home. And they don't. I can understand one time, but it happened twice. There's black widows in all the bushes, and a rat was running around our apartment building. The door knobs to your front door are levers, so they are easy to break into. Two of my old neighbors have had their front doors kicked in. So not is it only dirty, it's not safe either. My main concern first is going to be my two year old, regardless we moved out and don't have to go back there again. read more

I lived here for close to 2 years and have nothing but good things to say about it! The staff is great, and are quick to make repairs or fix issues. I never felt unsafe going for night runs or walking around the complex. Neighbors were quiet and friendly. For the price and upgrades available I would live here again if I was ever looking for an apartment again. read more

The office personnel is quick to take your $80.00 application fee! They make a lot of promises they do not intend to keep. Then afterwards are extremely rude and speak to you as if you were a child! Go somewhere else!!! read more