If I could give it a ZERO I would. My grandmother came here for 24 hours and in that time frame the…read morememory care place smelled of urine, looked dirty and the last and final straw for us was we found MICE. As we were leaving we literally saw a few mice and on top of that the staff did not seem phased by this. The nurse named Patricia was extremely rude and said I quote, "I don't have time for family to bother me about mice". She insulted my sister in the process and would not let us leave when we attempted to discharge her. If you care for your family do not send them here. I also had a resident approach me during this incident and tell me how I am doing the right thing by discharging my grandmother and how this place was dangerous and disgusting as she cried to me.

I want to go on record and say the medical staff is fantastic and took excellent care of my mother…read morebefore she passed. This review has nothing to do with anyone medical. My review is based 100% on the horrible administrative staff. The absolute worse most disorganized group of people I have ever met! The unfortunate truth is, it spans the entire administration. The business office is a joke, they have zero clue what they are doing. When you call them all they do is give you the run around and if they need to answer a question you will get one of two responses, a lie or something so ridiculous you can't believe you heard it! A counselor called me and asked me what my mom's hopes and dreams were for the future? I started laughing hysterically. She asked me what was so funny? I said, her hopes and dreams! She is dying and jacked up on morphine! I guess her hopes and dreams are to be at peace! I asked her, did you ever look at her file or meet her? She said no! Then, right on cue about 10 minutes later the activities person called me two days before my mom passed away, who was on hospice and could not walk, and asked me what activities my mom likes? She actually asked me if my mom likes walks in the garden, does she like to dance, does she like social activities? After her questions I couldn't help myself, I asked her? Did you actually look at my mom's file? Did you meet her? She admitted no. So then I said, she can't walk! She is 100% bed ridden. So I guess her favorite activity is breathing right now! Her reply was, Ok! Great, I can't wait to meet her! Yeah, really awesome! And now I still have to deal with them and I am still getting the run around! Just plain terrible!

It's been a week-and-a-half and things are going much better at Country Meadows than they were in…read moreanother facility. Sue and Chastity were fantastic in helping with my parents' transition and in showing my wife and I how a professional facility can ease our burden and provide excellent care without us having to hover or hound them. CM is on top of Mom and Dad's care in Connections (Memory Care) and has already been successful in using various methods to accomplish a task (like getting a resident to bathe). The staff is friendly and highly competent. We're thrilled and expect that it's not just the honeymoon period--it's the way they operate.

We feel very blessed to have Mom at Country Meadows. All of the staff in every department is superb…read moreboth in competency and in personality. They take excellent care of her and always make her feel cared for. The food is excellent, nursing and personal care exceptional, transportation and recreation fantastic. Highly recommend.

I've lived here for more than three years. The apartments are thoughtfully designed, and are…read moreavailable in one bedroom to three bedrooms. A number of cottages are here also. People are friendly and the food is very good. You would have to read a brochure to see all the the services provided. The Well By Design program provides services and experiences for overall wellness. Transportation is provided to musical or other outside events, as well as to medical appointments. If you are considering a place for yourself or a loved one, ask for a tour. The Heritage provides independent living, a care center for those who need assistance, and a memory care center. Visitors are welcome in the Care Center, and live music is provided every Friday.

The food is tasty. My husband was there for a month. They never shaved him. Often I washed his…read moreface and had to brush his teeth. After wearing the same pair of socks for 8 days I decided to change them. I found the souls of his feet wet -- like he walked thru a shower -- and they never changed the socks. My husband needed help with going to the toilet. He would complain they didn't take him very often. This experience led to a great deal of stress for both of us!​​

I made settlement this past Thursday and I notified realtor that works for them that there will be…read morean issue changing name on electric because electric company is behind on their work order. I will pay when they get bill get a bill I told her. Received an email Friday builder turning electric off off today. Went back up to house and no hot water. Water heater was suppose to be up and running. So now maybe no electric. and no hot water. Thank God I was not moving on that day. Not an easy origination to work with. My impression no one cares just sign the papers and your on your own. Get your own relator so you have someone working for you not the builder. I would give no stars if possible. Worst experience I have ever had to buying a home. Just horrible. I will post updates as to outcome.

Terrible care ! Seniors are not monitored…read more Many injuries reported at this facility among deaths as well . Do not send your loved one here !

This place should be shut down. patient care is slim to none. The facility is not very clean or…read moresafe. The patients have to share a bathroom with the connecting room which only has a toilet and no sink to wash your hands. My husband was in for respite care and he is a fall risk and the staff wasn't checking in on him and he fell out of bed twice. Plus he wasn't given his meds when he was to get them. He also has dementia and wandered off to the front lobby and that's where my son and I found him when we got there. The staff never knew he was out there because they didn't do their job. Do not send your loved ones there!

The worst! Patient care notice of a doctors appointment limited to 15 minutes is postmarked June 1…read morefor an appointment that will be held on June 5.... mail arrived June 5. I have repeatedly requested more than 12 hour advance notice of the residents onsite doctors appointment.

Wonder why they are always advertising to hire professional staff? The money is decent but the…read moreworking conditions are poor.