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    Colleen Williams - Coverage Made Clear

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

    By appointment only

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    Services - Colleen Williams - Coverage Made Clear

    Estate planning

    Inheritance planning

    Insurance planning

    5 More Services

    Investment management

    Life insurance

    Retirement planning

    Tax planning

    Trust planning

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    1 year ago

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    Christine Moscaritolo - State Farm Insurance Agent

    Christine Moscaritolo - State Farm Insurance Agent

    4.0
    (8 reviews)

    Somebody from the Christine Moscaritolo insurance agency in or around Allentown has been calling…read moreme. I finally answered the unknown number and a woman who worked for a State Farm agency was on the line, offering me an auto insurance quote. Either Christine, or one of her agents, I don't know. I have insurance but I told her "good luck," assuming she was going to get me a quote. She then hung up on me. So I dialed back to that number and got the same woman again. She started to talk about an auto quote, then hung up on me a second time. When I dialed back a third time, I got voicemail for Christine Moscaritolo agency, so I left a message. I tried the State Farm 800 number for customer support but was unable to find a human being there. With a little help from a local State Farm agency, I found that the number I had been using was abruptly "not in service." Same number I had already used for three calls, now dead. The local agency helped identify and connect me with another Moscaritolo agent. This was a male agent whose name was "John." I told "John" I wanted to talk to the agent I had started with, the one who hung up on me twice. "John" declined, saying he did not have time to find the agent to whom I had originally spoken. So I told him I would only accept a quote from the original agent who called me. He reiterated that he had no time to go through about 15 agents employed there to find that one. After being hung up on twice, I was only willing to talk about a quote with the original agent. That is a shabby way to treat potential customers, and I wanted her to have a chance to redeem herself. Unless and until I hear from that first agent, I will not accept a quote from State Farm Insurance. For auto, home, life, anything else. A company that treats me poorly before I'm a customer is not one that should expect me ever to become a customer.

    I'm so happy I found this office. Customer service is excellent and they found me a great price…read moretoo! Highly recommend.

    American Bank

    American Bank

    3.5
    (13 reviews)

    I have used this bank for a long time, and while I have always had friendly interactions in-person,…read morethe trouble started when I was no longer 100% local. I kept this bank when I went to college, and even though I consistently told them I would be between Allentown and Long Island, there were holds put on my card somewhat frequently for normal purchases. I pushed through, mainly for the longevity I'd been with them and my family's relationships with them as well. Flash forward to now, when I frequently travel between NYC, Orlando, Chicago, and Allentown. Not only are holds put on my card even when I specifically call them and tell them I'm travelling, they actually YELLED at me that I had to change my billing address even though the address listed is one of the homes that I frequent. When I refused, they insisted by sending me the form to complete. No thank you, that's one of my homes. To further make it difficult to use your debit card, any time you use one of the mobile POS systems that smaller businesses and things like fairs and flee markets have, it is flagged because the billing address is somewhere else. Unlike other banks that send you an email and ask if it's you, they instead put a hold on your whole card without verifying with you. Overall, just inconvenient, and often lacks friendly service over the phone. If you want to be lectured by "customer service" representatives, look no further. It's a shame too- the building is beautiful and some of the people I've spoken to there have been really nice, it's either a few with bad attitudes or maybe they decide to drop the charade over the phone. UPDATE: When American Bank did not have my new number (which I faxed in over 4 weeks ago because it needed to be a written change if it was phone number and email, and was told their system was down but they were sure they got it), they contacted my father instead, who also banks there. It should be noted I'm in my late 20s. User beware if you give an honest review here, they will call your parents.

    I've been with American Bank for more than 5 years. I've had excellent customer service, like the…read morefact that I can use 2 ATMS ( foreign) at no charge, convenient location, and knowledgable staff. My primary benefit using this bank is no fee checks ( I'm a "senior", and I use their online banking for almost all of my bill payments. This saves me time and money. I also like the fact they have some Saturday hours. The location is closeby and convenient. It is a bit of a downside because there are no branches.

    Colleen Williams - Coverage Made Clear - financialadvising - Updated July 2026

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