We had an excellent stay at this hotel. It's a bit daunting to book a hotel that hasn't had any…read morereviews in the last 10 years, but we are grateful that we took a leap of faith here. We accidentally booked a single room which we didn't realize until checkin. The front desk staff was so helpful and accommodating. First they immediately called housekeeping to prepare the room for two, and when we realized that it was going to be too small for both of us for a three night stay, they were happy to move us into a king room when it became available the next day. We left our luggage at the front desk and the bags were waiting for us in our new room when we arrived. Interactions with the front desk staff and housekeeping were pleasant throughout. We had a rental car and were able to park it in the underground garage which was a great relief. This hotel is also just next to the Thalwil train station, which has pros and cons. On the plus side, it's a fast and easy ride into Zurich HB and the city center. Conversely, if you get a room on one side of the hotel, you will hear train noise. While no one was working outdoors on the weekend, major construction noise started coming from the train station on Monday morning at 7 am. Ear plugs were provided in the room. I also liked how you could raise and lower the outdoor shutters which blocked out light in the morning. It was consistently 73 to 75 degrees F in the room and the only way to let cooler air in from outside was to open the balcony door - wish there had been a window instead because it was awkward to keep the door open all night. The room itself was well equipped with thoughtful amenities including cold water in the fridge, shower cap, sewing kit, body lotion, even a shoe horn to use during your stay. A downside is that most of the power outlets did not fit our US converter. However, all of the USB's worked and we were able to at least charge our phones and most other devices. The TVs offer a way to cast streaming services from your phone to the screen and it worked perfectly in our first room but not the second one. The breakfast assortment was impressive. Both hot and cold items and an excellent sitting area with a view of the lake. It was only free on Sunday. Fast and excellent Wi-Fi as well.

Amazing find through hotels dot com. I have been making my way through Europe the month of July…read more2017 and happened upon this place. I knew I wanted to swim in lake Zurich, climb a 10,000+ hike and be close to the trains. This has all of that, but more importantly it has a staff that is super welcoming and aims to please. From the minute we arrived, which was a 3 hour train from Milan and an early one at that, they really understood our needs. They insisted we go swim in the lake, pointed us to a bit of a public but yet private area and it did not disappoint. They have fro yo in bar for those who are into that sort of stuff. The room is super eclectic, my only concern is the Europeans are somewhat stingy with their AC's and there is no control from within. Fancy auto blinds and lights hardwood floors throughout, and a nice balcony with a view of the lake. Quick elevators and some of the best cappuccino yet and trust me I've had a bunch. Yes I'm an IGNORANT American that only speaks English but they took the time to learn another language unlike me. I would highly recommend this place to anyone who's stressing over the $700 a night places in what I have found to be the most expensive European city yet of this tour and this is Country #7 on it..

The food here never disappoints! We have been here several times while in town for business and it…read moreis always the best! The family is so generous and friendly. The service is amazing. Arrive hungry and you will be filled. Highly recommend.