I don't know where to start but I hope this review will stop somebody from having to be homeless…read more This is a franchise of a national company. Please be careful. This particular owner has contracted the worst tradesmen to complete the smoke damage to my home that I have ever seen! It has been 17 months and he quit because I hurt his feelings when I was told in October that my house was FINALLY finished only to find mismatched cabinets, flooring that looks nothing like we ordered (you can see the difference between the sample and the floor plank shown in the last 2 pics), screws coming out from underneath window sills, gaps around almost every light switch and light, and to top it all off bathroom counter tops that are oozing with caulk to make them fit and a bathroom mirror that is crooked and doesn't meet the counter. I can go on an on (49 picture worth of major mistakes) His response when we asked him did he feel like he should fix this mess. "You signed the contract and we don't warranty out work" CAVEAT EMPTOR!

It's hard to give a review since I have been trying for well over a month to hire this company and…read morethey NEVER return any of my calls. They inspected my house more than 4 weeks ago and said they would get back to me by the end of the week. They never did. Now they just ignore my calls and the receptionist tells me Jeff, the owner, is so busy she doesnt know if he will have time to call me. This is a $10,000 job. The insurance company paid me 6 weeks ago. I'm ready to go. But they just dont have time for me. Avoid this company at all costs!

They came to cleans area carpet. They did not clean it very well. They left the carpet soaking wet…read more I am makeing a complaint with the BBB. I will dispute the charges. They were here less than 30 minutes, and charged me $160.00.

They cleaned my dryer vent from both ends, one man on the roof and one at the machine. The lint…read morebuild up in the pipe required a replacement of the pipe from the machine and it was done for a reasonable price!

0/10 would not recommend. Hired them to remove my base cabinets in our kitchen after a leak. They…read moreassured us they could remove and reset the cabinets and granite countertop. Well the two technicians they sent out demolished my kitchen. They broke the cabinets and my granite countertop in pieces. Then told us per there contract they don't replace any they break. Would the hell would you break a granite countertop that could be reused. Now I am left the restore my kitchen on my own.

I recently purchased a home and had to leave for a month. When I returned , I walked in and my…read morehouse was flooded. Sitting water and mold everywhere! The house smelled AWFUL! I eventually made it back to the master bedroom, searching for the awful smell and BAM, there it was! The entire room had standing water. I opened up the doors to the other rooms and discovered all three rooms, two bathrooms and living room have been affected by the standing water. I was very stressed, needless to say. I reached out to a plumber (review to come soon) and he put be in touch with this business. I am so glad! They came out immediately and assured me they would help me throughout the process. I do not think I could have been sent better people!! Seriously, Garrison and Mike have been super helpful! Garrison has been communicating very well as far as what they are doing, what to expect and their plans for the following day. He's been very empathetic and caring throughout this. I have a LOT of belongings and the majority have been destroyed. The worst part is, I was in the midst of unpacking before I left a month ago because I recently purchased this home. I have boxes of clothes, shoes, accessories, purses and so much more that are now trash. Mold on so many things. Due to the bed sitting in water, the legs have cracked, clothes on hangers in the closet smell like mold. It's a disaster. I was upset at the beginning because this is not what one wants to walk into. My plan was to unpack boxes, not pack up what I can salvage. Needless to say, IF you find yourself in need of a restoration company (which I hope you don't), you can't go wrong with Garrison and Mike. If I could give more than five stars, I most definitely would. They will not disappoint you! I must say, if Garrison were not there, I'd probably be more stressed about this than I am. THANK YOU Garrison!

The work is ok the team that did most of the labor were good. We used this company with referral…read morefrom our insurance agent to repair our 2 story home from water damage. The sales person sold us on the company we paid our deductible and communication broke down. We waited 2 weeks to hear from a project manager(new to company) finally we went to office to go over the plans and flooring and paint colors. We were assured by the young lady in the office that our flooring budget would cover our choices. We were then given a start date that no one showed up for until a week later. We could not get an estimate on the finish date until the week it was finished. 2 months after insurance paid we got an additional bill stating we had an outstanding balance for our floors. And after numerous requests we finally received a bill. Not really sure when they realized our floors were not covered through insurance but we wish they would have told us in advance we would have made adjustments or paid for a higher quality floor. When we asked about the balance due we were told we signed saying we would cover anything insurance did not cover so we paid it. I say all of this to say communication is very important make sure they answer your questions up front or you will pay in the end.

From the owner: Disaster Restoration Specialist in Ocala, Gainesville, The Villages and Crystal River. Water Damage…read moreRestoration, Mold Remediation, Storm Damage Repair, and Fire Damage specialists. 24/7 Emergency Service, 1 hour response, free estimates, no out of pocket cost.

I am in another state and I needed help asap concerning biohazard services for my aunt's house in…read moreFlorida. (clean her carpet and couch) I Googled biohazard clean up and got West Central Equipment and Restoration. I called them because of their 5 star rating and their reviews. I talked to Gail at West Central who could not have been more friendly, caring, understanding, professional, and helpful concerning my situation. She put me at ease right away and got me an appointment asap. The cleaning team, Rebecca and others, went straight to work at her house. I received before and after pictures from Rebecca and the results were amazing! When speaking with Rebecca she displayed the same qualities, as above, that Gail did with me. Rebecca was also explaining exactly how they cleaned up the area and went beyond those areas. She and her team got the whole house disinfected and cleaned where needed. All in all, I am very grateful and pleased with the service I received from West Central Equipment and Restoration. Thank you very much West Central from the bottom of my heart. +

From the owner: West Central specializes in fire and water damage repair. Our restoration team is available 24/7…read morefor clean-up to your property and damage repair. Our team also provides mold removal, biohazard cleanup, storm damage services and more.