My 87-year old mother has had more appointments cancelled than kept at this place in the last year…read more Someone needs to accompany her and, although they've been telling us she is overdue to be seen, they keep cancelling and rescheduling to days when no one is available to take her. They are not responsive to my chart messages for rescheduling the appointment in January that is now in April--when no one can get her there. The left hand doesn't know what the right hand is doing. Beware!

Don't even try to get an appointment, unless you like phone tag. It took me 2 weeks. I finally had…read moreto call the main office and get someone to transfer me to the appointment maker. Who immediately told me how busy she was cuz all she did all day was make appointments. I mentioned I was unhappy it took so long with the phone tag and no one ever answers the phone. Suggested maybe getting extra phone help. And she tells me she doesn't need help, I need patience. Like it's my fault. Dang, hope I don't have to call to confirm. F- lousy customer service - no ownership - scapegoating the problem and just outright indignant. I could tell she had heard that complaint before. But it's our fault, not theirs.

Every five years I get to to see the Dr. Heap twice. Once for my previsit and once for my…read moreprocedure. I have always felt Dr. Heap has given me all the time I have needed/wanted for my visit. He asks several times if I have any questions and/or concerns. This time he asked if there was anything they could do to make the process better....and their actually wasn't. The key is, listen to the nurses and follow all the instructions they give you. I got a little tired of the phone calls, but I can imagine they have some clients who don't follow the instructions and make a mess during procedure time. I would have no qualms about getting here again in five years.

Buyer Beware! My experience with Olympia Multi-Specialty Clinic wasn't about the quality of the…read moremedical care--it was about the complete lack of billing transparency. Before scheduling my colonoscopy, I had multiple conversations with the clinic about insurance coverage. I also contacted my insurance company, which told me a preventive colonoscopy would be covered at 100% with no copay, deductible, or prior authorization. I relayed that information back to the clinic and completed all of the required pre-procedure appointments and paperwork. At no point did anyone explain that the findings from my previous colonoscopy could change how this procedure would be billed or that I could end up owing nearly $1,400. After I received the bill, I was told for the first time that because polyps had been removed during my colonoscopy nine years earlier, this procedure was billed differently. That information was apparently known before my procedure but was never shared with me, despite my repeated questions about insurance coverage. I wrote a letter to the billing manager, never received a response, and was later told there was nothing they could do and that my account could receive fines and be sent to collections if I didn't pay. My advice to anyone scheduling a procedure here: don't rely on being told it's "covered." Ask for the CPT and diagnosis codes, ask specifically whether your medical history could change how your procedure is billed, and verify every possible billing scenario with your insurance company. I wish someone had given me that advice before I received a surprise bill.

This is a heartfelt review of the cardiovascular physicians, surgeons and nurses in this fine…read moredepartment. I've been under the care of my cardiologist, Dr. Christopher Johnson, for a few years for some heart issues. During an angiogram he performed last February along with interventional cardiologist Patrick Goleski he discovered some arterial nastiness that could have become life threatening if not treated. Dr. Patrick Goleski performed the follow up angioplasty/stent implants last month and I can feel the difference. It was strange that morning entering the Bremerton Harrison Medical Center because I first had to verify I was a patient and not an employee, and then I was alone with the nurses in the surgery ward for two hours until Dr. Goleski and the surgical team walked in. About 90 minutes later when I was wheeled out of the OR there was one other patient waiting his turn. I had the pleasure of getting to know Dr. Goleski better in two follow up video visits. Without his face mask he has a warm smile and a humorous bu compassionate manner. He answered all my questions and gave me reassurances I could believe. The cardiology nurses who have called to check up on me and review different blood test results have been uniformly superb with their telephoneside manner and finding answers to my questions. Since the surgery, Dr. Johnson has answered questions I directed to him through the My Chart portal displaying his easygoing yet informative style. Before the surgery I hadn't really seen that much of him because Samantha Bylsma, PA-C, took over the handling of my care under the direction of Dr. Johnson. Sam and I truly have an interactive partnership where we discuss what the status of my heart and related issues (like blood pressure) are, she makes recommendations for my ongoing treatment and gets my agreement on all changes or what will just continue to be monitored. She's an exceptional physician to work with . I'm going to refrain from giving my opinions on the state of the business of medical care in this county. What I will emphasize is how fortunate I've been to be referred to the Bremerton office of HHP Cardiovascular Consultants and to the medical professionals who were assigned to handle my care. Would I recommend this office to others? In a heartbeat...

I had an appointment last June, Sat down with. He showed me blocked blood vessels, then said…read more " open heart surgery may not help, but stents could work, I was Worried because I only had 18% use of my Heart, so I asked about Donating my body to science, Dr GOLESKI said " where do you think your going, you going to live another 20 years" my response was " wow, do I have to" It has been almost year since first operation, my heart now works at 47%, the people like in best shape Ever only have 55%, so I am great This guy is a rock star, second to none, explained everything, told me good, possible bad, after surgery in my his follw up was increadable, I Highly Highly recommend him to anyone who will listen, he saved my life ＼(^_^)／ Oh Dr, Go Lions Ian Bruce​​​ ​​

Had my appointment today at pulse heart Institute. Called a few weeks ago to schedule an…read moreappointment and admittedly the hold time was pretty long, but once I got on the phone, they were able to offer me an appointment time that worked for my schedule. Arrive today about five minutes before my appointment time and checked in... The front desk staff was very kind and verified my information and appointment time. I waited about five or six minutes before I was called back for my appointment. The nurse was kind and introduced herself, and explained the process to me. She was extremely efficient, letting me know she just needed access to my rib cage and my upper chest so unless I wanted to, there was no reason to undress as long as I could roll up my shirt. She explained about lightly exfoliating my skin, and why it was necessary before doing it, which was very helpful. I can understand how might be surprising or distressing for someone who is not expecting it. The EKG itself took less than five minutes, and once that was completed, I waited for a nurse to discuss my results with me. That wait was also less than five minutes and the nurse that came in was kind, respectful, informative, and double checked my reason for getting the EKG and the provider that it was supposed to be faxed to. He explained that the EKG would be reviewed one last time by another doctor to verify the results and then would be signed and faxed off to my provider. Overall, I had a very positive experience. The office itself is a little bit outdated, but other than that - which doesn't affect my actual care - I would say this is a five star experience. I very much appreciate efficiency and accuracy, as well as the ease of scheduling.

I am extremely disappointed with my experience trying to contact Pulse Heart Institute in Puyallup…read more I called to schedule an appointment for my 87-year-old grandmother, whom I personally care for, after she was referred to their office for cardiac care. My first call resulted in me being on hold for **50 minutes**, only to be disconnected. I called back and was placed on hold for another **27 minutes**, and that call was also dropped. I am now calling for a third time and was told that I am **number 28 in the call queue**. This level of service is incredibly disheartening--no pun intended--especially when we are talking about patients with heart conditions who are being referred to your facility for care. What makes this even more concerning is that there is **no hold music, message, or indication that the call is still connected**. You are simply sitting in silence for an extended period of time. If you are an elderly patient who doesn't have a smartphone that alerts you when a call has disconnected, you could easily sit there waiting without even realizing you've been disconnected. That is not an acceptable experience for patients trying to access healthcare. I completely understand that healthcare facilities can experience staffing shortages and high call volumes, but this goes beyond simply being busy. Patients and caregivers should not have to spend nearly two hours repeatedly trying to get through just to schedule an appointment. I truly hope Pulse Heart Institute addresses this issue for the sake of the many patients--especially elderly and vulnerable patients--who are being referred there for cardiac care. **Pulse Heart Institute, please DO BETTER.** Patients deserve better access, communication, and consideration when they are trying to receive care.

Putting in all my health care notes into medical AI from the past ten years. Apparently from Dr…read moreSpeck's notes, I have microcardia and a small stroke volume. It's caused me problems for years I could have avoided if she'd just told me.

I am sure she is a lovely doctor and she has some great reviews…read more.. But for the "Lifestyle" form of practice you are going to have to pay an extra 900-1200$ a year to even see this doctor (This is not covered by insurance-it is a membership fee so now medical care has come down to paying for a gym membership)...so instead of 15 minutes with your doctor you get a whole hour... This is where medicine is going which is sad. It is all about the almighty dollar-pharmaceutical companies and now doctors. I won't be fooled again in CA I also did a membership medical facility- it really wasn't any better-I paid for parking at their fancy office- I paid my co pay and plus the membership and they promised the same thing more time with a doctor...It wasn't really anymore time- even though my doctor was nice and personable. What happened to old fashion doctors where you pay your copay and you call it a day? There is no way I am going to line this doctors pockets with an extra 1200$ a year...I am sure she is making plenty of money without her fancy membership fee...what is this Equinox for doctors.

I see that a previous review gave a 1 star. That person's experience must be rare because I have…read morebeen treated by Kitsap Cardiology clinic for over 20 years. Dr Johnson is friendly and competent. Only bad thing is that they are so sought after that for a routine appointment there is a long wait time.

They are hideous as far as communicating with patients. They leave you in the dark about what's…read moregoing on with your health care. I am aware that the doctors themselves are talented, as well as the nurses. Dr. Segerson is well thought of, and his nurse is a fine nurse. So I have no issue there; they're good doctors as far as i know. My issue is how their front office staff is snippy, and how you have to call them and stay on them to get basic information. As the cliche goes, you have to be your own health care advocate, but I had an experience of being treated nastily for being my own health care advocate. I called and found out that an appointment for some complicated procedure had been scheduled for me, without my knowledge, and when I started asking questions, the receptionist hung up on me. I experienced that as disrespectful of someone who has a life-threatening health problem (atrial fibrillation), and was simply trying to get information about their own care. That was one of the moments when you know that as a patient, you're a piece of meat being processed at the meat-processing facility.

My experience with Dr. Kennedy has been a result of my father having Dr. Kennedy as his…read morecardiologist. I can't say enough positive things about the care, treatment and interactions that my father and I received from Dr. Kennedy over the years that Dr. Kennedy treated my father. He is truly a remarkable man and doctor. Rod Ellis

I had my 1st heart attack when I was 46. I am now 82. Dr Demopulos has been my Cardiologist for…read moreyears. He is knowledgeable, his expertise is exceptional in all phases of treatment. He is extremely patient. I consider him the "Best of the Best"

You would be hard pressed to find a better physician and person to be your doctor in all of…read moreSeattle. I came back to Seattle practice Emergency Medicine in 1988, and met Peter as part of the Cardiology staff at Northwest Hospital. Always helpful, never flustered and an excellent clinician. His personality and caring have not wavered over the years. I had and have trusted his wisdom and judgement throughout the years. I became a patient a few years ago and from that perspective have no complaint. He gives time and explains clearly his direction and thoughts. Something that is unfortunately lacking in this day and age. Hope he never retires!

I saw Dr. Burnett for many years, very unorganized and rushed, never re-evaluated my meds even…read morethough my blood pressure and heart problems continued over the years. I moved to Arizona, saw a new cardiologist, he immediately changed 3 of my 4 meds and blood pressure went from daily 175/99 or higher to 117/77! Everyday!!! I am thrilled. Thank you new doc!!

If you or your parent needs a cardiologist, this is the office. First, easy parking and it's close…read moreto their office. Second, outstanding staff. You are not a number, sometimes first names are used as if we're neighbors. This really reduces the stress from your day. Dr. Burnett himself finds the time and 'the moment' to be with you. When it comes to cardiology, your heart health, the south Seattle area should be very pleased to have this doctor.

I got a PFO closure procedure done at the Overlake Cardiology Clinics. Before and after the…read moreprocedure, I had to make multiple visits to Cardiology including consultation, TEE, post procedure, and Echo cardiogram. First off all, the procedure went extremely well. Dr. avilas and his team have done an amazing job. There absolutely zero complications during and after but even if there were, I would have freaked out much due to all the heads up I was given during consultation. All staff were amazing. I felt like a very important customer and they really seem to care about my well being. I hope none of you have to go thru what I have gone through but I highly recommend ecommend Overlake Cardiology if you must.

So, I go to the ER yesterday because I am have something going on with my heart. They run lots of…read moretests and the ER is great. I am told to follow up with one of the cardiologist. I was given a monitor to keep on for 48 hrs and today I call to get an appointment with one of them. I am told that the earliest I can see this doctor is 10 weeks away!! What the heck!! Really? I could croak before then!! I was at this clinic about 10 yrs ago and saw a doctor who was totally disinterested in me and my heart. He was dismissive and even seemed bored. So with 2 strikes looming, I am not sticking around this horrible clinic for the final strike. This care is awful!