After trying for 3 weeks to get through to Berg, we booked a large tent through them for our wedding. We were assured that the tent would fit where we wanted, and that, in fact in the words of the person we booked through "we have set that exact tent up right where you want it, before." I even drew a picture describing where we wanted it, and was reassured it would be fine.
Well, 10 days prior to the wedding I get a phone call stating that I need to call them regarding the tent. I called back and was told that they sent a crew member out and it will in fact NOT work where we want it. I understand there are miscommunications in all areas of life, but 10 days before a wedding, with an outlook of poor weather, is not when you want to find out about them.
Berg completely refunded the money and the deposit, however, this left us to scramble to find a different tent because all of Berg's other tents were already rented out.
As far as pricing, Berg was the best in the area. Their booking process was the most comprehensive, including a JULIE utility locating form.
I am tempted to give a 2 star review, but I truly think this was a miscommunication. In the future, I would do business with Berg as long as the tent is either in a very simple place with a lot of extra room, or if they come out shortly after booking to ensure this fits. read more