Complaint 1: Poor Customer Service at Charlottenburg Branch…read more I recently had my second haircut with Motoki, but unfortunately, it was disappointing. I was explaining how I wanted my haircut, but he insisted on cutting it his way. I even mentioned that no matter how good his cut was, it wouldn't matter if it wasn't what I asked for. His facial expressions were unprofessional and dismissive. At one point, he went to the reception and brought another staff member. While I was talking to this person, Motoki suddenly tried to stop me from speaking. When I questioned why he brought him if he didn't want me to talk, he denied bringing him in the first place, which was confusing and unprofessional. Additionally, when I tried to show him which clipper length I wanted, he warned me in a rude manner not to touch his machine. The overall customer service was extremely poor, and I felt uncomfortable throughout the experience. Complaint 2: Booking Mismanagement at Prenzlauer Branch On another occasion, I mistakenly booked an appointment at the wrong branch and went to the Prenzlauer location. The receptionist acknowledged my mistake but kindly offered to reschedule me for an available slot 45 minutes later. I appreciated this and agreed to wait. During that time, I saw a barber I had previously gotten a haircut from and liked. I requested to have my haircut with him, and both the receptionist and the barber agreed. However, when my turn came, I was suddenly assigned to someone else. When I questioned this, I was told that the barber was now busy because another appointment had been booked online. This was frustrating because I was initially told I could have my haircut with him. The receptionist's attitude during this interaction was dismissive and rude. His facial expressions and tone made me feel like he was saying, "Just shut up and get your haircut; I already helped you." This kind of treatment is unacceptable, especially for a loyal customer. Final Thoughts You can check my customer history--I am new in Germany and have been coming to your barbershop every two weeks since I arrived. However, these negative experiences, from the receptionists to the barbers, have made me feel unwelcome. This is not how customers should be treated. I am deeply disappointed and, as a result, I have decided not to return to your barbershop. However, if you address these issues and improve customer service, I may reconsider in the future. I hope you take this feedback seriously and work on providing a better experience for your customers. Best regards, Denis Gültekin

Great barbershop. Proper barbershop. Everyone speaks good English for us Americans here on business…read moreor pleasure. Everyone is very nice and welcoming. Sam was my barber and did a great job. Very detailed and took his time. Accepts credit cards. Highly recommend.

Möchte meine äußerst negative Erfahrung mit dem Barbershop in Berlin teilen, der angeblich einer…read moreder besten in der Stadt sein soll. Leider entsprach mein Besuch dort in keiner Weise den hohen Erwartungen. Der Barber, der mich bedient hat, machte einen extrem ungepflegten Eindruck. Seine Hände stanken wie ein alter Aschenbecher und er war sehr unhöflich, kannte keine Höflichkeitsformen und hatte eine sehr primitive Art. Die Atmosphäre war dementsprechend äußerst unangenehm. Zudem gab es nicht einmal einen Kleiderständer, sodass ich meine Jacke irgendwo hinlegen musste, ohne zu wissen, ob sie während meiner Behandlung sicher ist. Die Rasurleistung war katastrophal. Laut Angebot sollte die Anwendung 30 Minuten dauern, tatsächlich waren es jedoch nur 8 Minuten. Es wurde einfach nur schnell und lieblos rasiert, ähnlich wie man ein Schaf schert. Auf die Optik wurde keinerlei Rücksicht genommen. Ich hätte das selbst besser und wahrscheinlich schneller erledigen können. Es fehlte jegliche professionelle Linie; die Rasur war rein maschinenbasiert und ohne jegliches Feingefühl. Besonders alarmierend finde ich, dass der Barber keine Quittung ausstellt, was auf Schwarzarbeit hindeutet. Zusätzlich führte die Anwendung zu gesundheitlichen Problemen: Meine Haut war nach der Behandlung gerötet und begann zu jucken. Ich vermute, dass dies auf die unhygienischen Hände des Barbers zurückzuführen ist, der mir eine Creme aufgetragen hat, die offenbar nicht sauber war. Dies empfinde ich als Körperverletzung. Insgesamt war mein Besuch eine äußerst negative und unangenehme Erfahrung. Ich rate dringend davon ab, diesen Barbershop aufzusuchen, um nicht wie ich Opfer dieser unseriösen und kriminellen Machenschaften zu werden. Für 8 Minuten hat man mir 30 Euro berechnet, was ein Stundenlohn ist von 225 Euro! So viel verdient nicht einmal einmal ein Chefarzt der operiert!

Not recommended. Half of the staff don't know how to cut hair. That's the sad thing about Berlin,…read morehundreds of barber shops but only a handful good ones.

I went out looking for a hair cut and found Johnny's Art as he was standing outside and engaged as…read moreI walked past. Fabulous experience, a shop full of history, interesting family story, and a colourful character. Proper barber too! Cuts with a razor and knows exactly what he is doing with the hair. Definitely going back.

Nice barber with professional work and care with friendly attitude and very fair priceread more