This is my updated review.. After a rocky start with my…read moreDucati, all is well. Mosites fixed my bike quickly and at a reasonable price. The new showroom is going to be nice when it's completed. Thanks JJ

I've taken my bike here 3 times; the first time, it was stuck for a month just to replace a…read morescratched muffler and handlebar weight (and getting any sort of response was hard enough that I went in-person to go talk to them- a 40 minute drive just for information). The second time was a few days, but they couldn't figure out why my bike was stuttering, so I paid $280 for a simple diagnostic test. The third time, the most recent time, is why I will never, ever get my bike serviced there, again. It got sent in for wind damage, and was stuck there for two entire MONTHS. After one month, the department head finally contacted me, and explained the delays. There was a gap of 9-11 days that he couldn't explain, and said he would look into it (I never heard back about that). He did give me a list of excuses: they were training a new guy, customers are spoiled these days and expect to be treated like royalty, and my favorite: 'you've gotta break a few eggs to make an omelete'. (No, I'm not kidding. These were the excuses he gave to me complaining that they'd had my bike for a MONTH with no real update or timeline, and very sparse communication.) One month later when I finally got my bike back (in an incomplete state- more about that later), the handlebars were tilted, the left lever and mirror assembly was angled far more forward than the right one, and worst of all, the new chain's master link was incorrectly installed. The plate was pushed in so far that the x-rings bulged out (shredding within the 40 minute ride home), and the rivets were barely flared (5.22mm and 5.35mm when they need to be AT LEAST 5.5mm). The chain was too tight as well, even after I had made sure to tell them to refer to the swingarm's specs, which had the measurements printed on a sticker, impossible to miss. I tried contacting the department head again, but he never replied, so I messaged Hannah, sending pictures of the absolutely butchered chain job. She told me they'd need to see the bike AGAIN to tell what was wrong- but here's the thing. ALL of the other bike mechanics I showed the same images to knew that the job had been done badly. I got a small refund for the bad master link and some of the work ($90 of a $1900 job overall, which is ridiculous considering it was just replacing one body panel, the handlebar, chain and sprockets, and left lever and mirror). Then, a week later, the extra part they didn't install came in the mail (an indicator). I went out to install it, and realized that the indicators on my bike WORKED FINE and there was barely a scratch. When Mosites had given me the repair quote, I asked them SPECIFICALLY to remove ALL cosmetic damage from the quote and only fix things that affected the performance. Again, I messaged Hannah asking how I could send the part back for a refund. She told me it wasn't possible, and put the onus on me because 'I approved the insurance repair estimate.' I had approved it *trusting that the mechanics at Mosites had removed all cosmetic damage from the estimate*. They are now refusing to admit fault for their mistake on the repair estimate, so I had to pay for a $75 part that I didn't need. I never heard back from the department head regarding the dangerous, lazy job on the motorcycle chain, either (even when he gave me his direct line to message, saying to talk to him from then on). After talking to other riders on Facebook, basically nobody had anything good to say and told me that Mosites actually has a really bad reputation, it's just covered up by the positive Google reviews, causing newer riders to go there for service. So I'm writing this review as a warning to anyone thinking of going to their service department: if Mosites insists that their customers have to double check their work so often and second-guess their estimates because someone made a mistake, then their work is not worth your money or time. Look at the low-rated Google and Yelp reviews, that's the real story. (to add- the department head DID contact me over a 2-star review I left on Google. He seemed very focused on making sure I changed it, because 'we had talked'. Sorry, 'talking' doesn't change the fact that you're saddling me with an extra part and made my bike dangerous to ride.)

I purchased a motorcycle here a little over a year ago. I had emailed Travis about a motorcycle…read morethey had in the showroom and he had provided a walk around video of the bike and when I came in to look at it he pulled each the bikes I wanted to see outside and started them up for me to see. The motorcycles in their showroom were all in great shape, and the staff were quite friendly. They were fast with the whole process of buying the bike, the longest part being the loan application and approval. They do an inspection upon intake of the bike, and they do the state inspection again when you purchase it and will walk you around the motorcycle to show you what you need to know and to answer any questions you may have. They make sure to send you off with a smile, giving you a Hillview T-Shirt and snapping a picture with your new purchase. After everything, Travis helped us load the bike, riding it onto the trailer and helped fasten it down properly. Will definitely do business here again.

I just picked up my new (discounted) bike from Hillview Motorsports. I rode from DC to switch bikes…read more(I had a trade in) and the transaction was very smooth. Phil Bruley was on the top of things all the time. He introduced me to all members of the team, he gave me a ride to the DMV to get a PA temporary registration so I could ride the new bike home and he even call me around my scheduled time of arrival to make sure I made home safely. These guys rock!

I built about a dozen cafe racers out of salvaged frames and engines scored at Norms over the…read moreyears. Every tire I ever bought (the 20 years I rode while living in the Burgh) I had mounted there. Every clutch in every bike (over 20 motorcycles) for a couple of decades.. Once again.. Only Norms.| There was nothing they wouldn't work on. (they even turned wrenches on my BMW's and Moto Guzzi.) I moved to Florida a dozen years ago. Decided to do a nostalgia project out of a bike I found in the back of a guys garage for cheap (1978 Honda SuperSport with the inline 4 750.) Called to check for parts while planning a trip back home.. Was super sad to find out they had closed up shop. If you ever had the experience of dealing with Norms.. You KNOW you haven't lived the pieced-it-together rat bike lifestyle until you knew where everything was in their yard and warehouse, and had invested countless Saturdays mornings hanging out in the showroom or around the side in the garage absorbing wisdom and know-how. Norm's will be a part of a lot of people's memories for a really long time. At Norm's... It didn't matter WHAT you rode.. it only mattered THAT you rode. Best to those that kept it running for so long after Norm!

Norm's will get your bike right! Friendly people with great knowledge on motorcycles and tires…read more This is an updated review. I originally left a terrible review, after I got my tires mounted and balanced by them. I saw the receipt that they gave me, and misread it. It appeared that they charged me a $90 fee for tire disposal. Gosh was I mistaken. I am looking at the receipt now, and it was a $10 fee for the tire disposal. The "$90" was just the total of the mount and balance. I was having an awful day and misread the receipt. Wow. I really suck for that, and am embarrassed. These guys got my tires mounted and balanced within a day. Couldn't find anywhere else that could get me in that quickly.

Valley Cycle where good motorcycles go to die the worst this guy Dale what a goofball I took my…read morebike to get inspected and to have a o-ring installed on tank he said 300 dollars which I thought was a lot 2 weeks later he broke something on my bike I said 600 dollars and he wasn't sure when I would get my bike back I said keep the money and the bike 4000 miles on bike never seen rain I drove it there with absolutely no issues he assaulted one of his customers 2 months ago and Police were called all they do is lie, lie, lie do not go there report them to BBB those people at Valley Cycle are insane scam artist many, many bad reviews they are thieves.

Always honest and with very fair pricing. A league of their own and truly appreciated in [our]…read morelittle community. Family owned and operated, I like them.

Stopped in a few days ago, and found out that this business is no longer EagleRider motorcycle…read morerentals. They are now Ural Pittsburgh, and they sell and service Ural Motorcycles (made in Russia). Even though I was just browsing, I was treated like a valued customer, and was given lots of information about these unusual motorcycles. I thought they were very cool, as they all had sidecars and most were two-wheel drive. There were lots of various models in the showroom, with lots of options, colors, and accessories available. Cheers!

Well first off, this was a online/phone sale. So I have zero information or comments about the…read morephysical dealership itself. For the most part, I did all my research ahead of time, and only reached out to the dealership with a few questions and then was ready to buy! My salesperson was Mike Purtell, for the whole process. Along with a couple of emails to Jen in finance. Gotta say, Mikes very easy to speak to, seems to have solid knowledge of the sidecars and enjoys helping out the customer! A very pleasant shopping experience! I was extremely happy that this was not the usual "nickel & dime" ya to death experience. Their website list the price, shows the discounts, and if you do the math? It all adds up correctly! I have to say I really thought the paperwork portion of this, was super smooth! Since the bike was being shipped to me, all the paperwork arrived via Fed Ex. Which was really nice! I was able to get the bike registered and plated, long before it actually was delivered. Overall, I have nothing but good things to say about Mike and the staff at Ural of Pittsburgh! I hope to visit someday in person!

I brought my 2024 CF Moto Papio in for its first break-in service and was charged $521. According…read moreto CF Moto's owner's manual, the break-in service only requires an oil and filter change, cleaning the oil strainer, a valve clearance check, and basic inspections (chain, brakes, cables, lights). Other dealers quote $200-$300 for this service on small motorcycles. I asked for itemization but the bill included inflated labor and charges for things not clearly required. I feel taken advantage of, especially as a new owner trusting the dealership. I want other riders to be aware of the high pricing here. Transparency and fair pricing matter and $521 for a 126cc bike's break-in service is far above industry norms.

Thanks Gatto . . . you SUCK! Yes, I left a negative comment…read moreon your Harley Davidson facebook page, and THANK YOU for blocking me . . . that's called "THE CUSTOMER IS NEVER RIGHT @ Gatto's." I bought two bikes from your dealership, promoted your brand (Salesman Mike said I sold him a lot of Royal Enfields because of all my social media and youtube posts) and this is the way you treat me? You wouldn't even return my phone calls left on your business voicemail . . . GO BLANK YOURSELF . . . I found a new dealer that treats me like a respected and valued customer! JEERS! P.S. I am ripping the stickers off the bikes that say "Sold & Serviced by Gatto," because it would be dis-honest to leave them on!!!!!