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Ben's Auto Upholstery

5.0 (3 reviews)

Services - Ben's Auto Upholstery

Furniture reupholstering

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Carriage House II Restoration

Carriage House II Restoration

(6 reviews)

We have a favorite sofa. LOVE that sofa. But the cushions were saggy, and our favorite sofa was…read morehurting our backs when we sat on it. The we found Diane. She re-stuffed the cushions. No more sagging. No more hurting backs. The sofa is like new again! All is right in our little home. We are very happy campers!! THANK YOU DIANE!! YOU ARE THE BEST. We highly recommend Carriage House II for all your restoration needs.

We asked Diane to put new foam in the cushions of a sofa. The end result was very good, and…read moreoverall we are pleased with the work she did. Our personal dealings with her were not the best, however. Things started off well. Diane told us she had to order the foam, and that it might take weeks to arrive. But she told us we could keep the cushions until the foam arrived so we would be without them for the least amount of time. That was considerate. I had the impression that the work would be done as soon as we delivered the cushions, and that we would have the cushions back within days or a week or so. I don't think Diane gave me an estimate of the work time. Weeks later, Diane texted that the foam had been delivered and we brought the cushions to the address she gave us. While unloading the cushions, I noticed she was not wearing a mask, so I asked her to stay 6 feet away from me. She seemed stunned and a little annoyed. That's when things began to go downhill. Then we were told that the work might take up to two weeks. That was a disappointing surprise but at that point, we had little choice. In fact, the work took more than two weeks, and we believe we only got the cushions back that quickly because we told her we felt a little misled. When we picked up the finished cushions, Diane was silent and frowning, but again not wearing a mask. Fortunately, she kept a safe distance. I am pretty sure she would not want to work for us again. It may be, as Diane told us, that her schedule was disrupted by COVID-19. But our entire interaction occurred during the pandemic, and it would have been helpful for her to let us know earlier that we might be without the cushions for over two weeks. FYI, both I and my wife are in the vulnerable segment of the population for COVID and we are sensitive when people don't follow socially responsible practices regarding the virus.

Ben's Auto Upholstery - reupholstery - Updated May 2026

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