If you don't buy your car from here it's a great place to go for all your needs Good people and…read moregreat service kinda pricey in my opinion but overall okayish

I was trying to discuss some possible purchases, and the sales manager came out and yelled across…read morethe floor to the salesman I was directly talking to, we were literally sitting together at his desk. So, instead if the say other 5 people who were free, he interupts our discussion on possible business to have my salesman go move a car. Absolute worst experience I have ever had in a car dealership, on the civilian side of things.

BUYER BEWARE OF THIS PLACE!!!!!!!! They sell Military Personel vehicles that are in need of major…read morerepairs!!!! BEWARE!!!!

I was blown away by their exceptional level of customer service and honest sales staff. I was able…read moreto work out the specifics of my trade via text which enabled us to limit our time at the dealership. Their finance department was quick and very straight forward. I searched for my truck in Shreveport, Alexandria, Lafayette, Lake Charles, Baytown and Houston and they were the least expensive out of everyone. I want to thank Jody, my salesman, for not pressuring me and for being honest. These qualities are hard to find these days. I would also like to thank Chris and Kandi. Both of you were transparent throughout the whole process and exceptionally friendly. I wish you all the very best for years to come. Alford Motors truly has a wonderful team and I will definitely recommend them to my family and friends.

Outstanding service from Rand Alford and his whole team! From my salesman Wayne Trotter, who showed…read moreme just what I was looking for, answered all my questions (and didn't try to BS me if he didn't know something. He admitted "I don't know" and went and found the answer), and even encouraged me to go evaluate and drive competitor's trucks that I had long been considering. He was confident that he had the best product and that I'd be back. Also a big shout out to Candy in the paperwork office, and to Jimmie in the parts department for accessories for my new truck. They obviously love helping folks out and taking care of the customer. The personal service and attention to detail from the whole team started the moment of first contact has been outstanding ever since. Honesty, pleasantness, and integrity in certain sections of business (car dealers especially) are rare and it was great to see it all practiced here at this dealership. We look forward to continuing our relationship with Rand Alford and his team for years to come.

AVOID THIS DEALERSHIP, SUPER SKETCHY! My wife and I drove 2 hours to look at a 2016 Toyota Sequoia…read morethat they had listed online for $26,347. After we arrived I slid under the car to check for any leaks and immediately noticed that the oil pan was leaking (see picture) and looked like it had been for a while. I was assured by the sales associate that it would be fixed if we decided to purchase the vehicle. We then took it for a test drive and the AC was not working. We decided that they would need to get both of these fixed before we made any decision and asked them to be in touch once everything was repaired. Fast forward a few days and they let me know that the AC would be fixed and that if we wanted the car, they could fix the oil leak too. After some back and forth we agreed to the listed price and talked through potential date for delivery. Fast forward to the next day, they said that if I wanted the oil leak fixed that the new price would be $600 more at $26,947 and if I wanted the original price that it would have to be without the oil leak being fixed because they felt like the leak "isn't that bad." All of this to say, if you are considering a car from here look somewhere else. They are willing to sell a vehicle knowing that it has issues, knowingly not fixing them before the sale, and when they are caught they try to pass along repair costs to a new buyer.

I brought my truck in for an oil change and tire rotation and noticed when I got home that my tires…read moredid not get rotated. These tires are 5 months old and are beefy. The pics say for themselves that no effort was put into the rotation except for the hand marks on the rim. What a joke. I'm never going back to this place. It just sucks that they're the only MOPAR dealer in the area and makes me question the other services that they provide. So sad.

I ended up buying a 2019 Camaro from this business, wasn't able to look it over all that well due…read moreto rain, it was a 3 hour drive so I was pretty positive I was going to get the car anyways, I get back home and start to do a deep search on the vehicle, and the frame is split on the Camaro, they never mentioned anything about it and proceeded to sell the vehicle, will not be back and I do not recommend anyone to purchase a vehicle from this dealership.

Fake, fraud, cars do not exist, business was reported to local authorities. Stay away, even better…read morereport yourself. This guy keeps creating fake car dealer websites like Lucas Auto Sales and possibly a lot more.

I would stop pressuring your customers to sell their cars back to you . When asked what do I get in…read morereturn you don't have an answer sounds like a scam so you guys can make a profit. My family has been pushed to sell their cars back and truck they they bought at hixson toyota and toyotas reason people want this car or truck well so do we that is why we bought it . This has to be unethical behavior especially we have asked what are we going to get in return you. They will sell you a car and just a few months later send letters that they want us to sell it back to them . Finally we told them to stop harassing us we are keeping our vehicles. To decline one time should be good enough but these people or very pushy when it comes to that. whatever they want to do it is a better deal for them than their customers or they would not push it so much stay away from them

I was looking for a 2018 Toyota CH-R in a very rare color (Radiant Mica Green). Started out in…read moreBaton Rouge, at the dealership closest to where I live. They didn't have the color I wanted, but he told me that he could get it from the closest Toyota dealer that had one (which was Hixson). So, we began to negotiate, but red flags went up when he only offered me $3500 for my trade-in (the Kelley Blue Book value when I looked it up was nearly $6000.) When I questioned him about it, he made up a bunch of excuses as to why my car wasn't really worth what KBB said. Anyway, we finally struck a deal for $19000 + my trade-in value. He went to verify it with his boss, and came back and told me, "I have great news. My manager is insane for agreeing to this, but he says you can have a CH-R for that price, but it has to be that one right there (which was sitting on their showroom floor, in a completely different color.) I told him I wasn't interested and left. As I was leaving the parking lot, I called Hixson and was connected with a salesman named Justin Brown. When I mentioned the vehicle he immediately knew which car I was talking about, and told me he'd call me right back for a bottom line "out the door" price. Sure enough, 5 minutes later he called me and offered me the car at $100 over invoice ($24817 including taxes & fees). He asked me to send my VIN # and some photos of my vehicle so that he could assess the value. He told me he could give me the $5817 for it no problem, and I could pay the rest ($19000) in cash. So, I made the 3+ hour drive to Leesville early this morning to pick it up. I met Justin, who had all of my basic paperwork ready to go. I was then introduced to John, who was in charge of all the finances and warranties and whatnot. He, too, was super-nice (despite being a Cowboys fan) and was awesome to deal with. In less than an hour after arriving at the dealership I was driving off the lot in my brand-new CH-R. I could not be happier with my purchase and the service I received. Do yourself a favor and go visit Justin and John at Hixson,

If you're in the market for a Toyota Rav 4 (September 2021), be prepared to be disappointed. This…read moredealership has none available at this time. The Rav 4 is a hot item and the next shipment isn't expected to arrive until next month or so. Payton greeted us upon arrival at the dealership and went over the available options. I was provided the opportunity to do a walk through and test drive a Ford Escape, which is in the same category (compact SUV) as the Toyota Rav 4. While the Ford Escape would suit my needs, I prefer to view and test drive the Toyota Rav 4 (among other vehicles) before making any decisions, especially since this is such a large purchase. I'd definitely see Payton again when the Toyota Rav 4 is available. Great customer service and overall experience with this dealership, although they did not have the vehicle I primarily visited for/want.

I had a minor problem with my car which I purchased at a different Toyota dealership. I felt it…read morewould be dangerous to drive the 60 miles to my Toyota so I took the car to Hixon Toyota in Leesville, La. The people there are very friendly and helpful. They took my car in, knowing that I bought my car at a different location, and fixed the problem. Yes, it was just push pins that came loose and the cover for my oil change was dragging but they reconnected the cover with new push pins and got me on my way in under fifteen minutes and didn't charge me anything. That's customer service the way it should be. I didn't get his name, but thanks to the young man at the front service desk. Excellent customer service.

Got a radio here and it was faulty. Went back to replace it several times and everytime it still…read morehad issues. Save your time and money and go elsewhere.