Never do this but this guy had the nerve to tell me that a belt and to tighten a deck is worth $179.00. Now that is less then one hour of work for both. Plus they never call you to tell you your equipment is done. Not worth the headache read more

Service not good took my soul to have oil pump looked at thank you they called me said my soul's Matt running cause piston scarred cost too much to rebuild to buy a new one My saw worked when I dropped it off besides not oiling the chain read more

I guarantee the owner did not ever use a disparaging racial remark. I have known Glenn for years and know him to be a man of the highest integrity. He runs a great shop and they do good work and during this coronavirus he is taking excellent care of his customers and workers. read more

Terrible customer service. Staff has little if any knowledge of the equipment there selling. Overall bad experience. Would not recommend.

Purchased a new mower from here, when I first arrived they seemed very helpful and ready to get me a mower. Once I was financed for the mower and everything was set in stone the issues started. Was told to come pick it up in 30 min (but let them know when I'm on my way for some reason) so I did and after about 15 min of driving to them I get a call saying I can't pick up the mower because it needs work or something about the battery was bad then his mechanic went home and I would need to come back so I tell them I'm already on my way and if I can't get it now they can keep it so I reached out to the owner mr Bennet and he was upset that I wanted my mower as promised by the sales men so he finally gets the mower outside so I can pick it up. Get the mower home after being rushed away from their parking lot so they could go home at 4pm and turn the blades on to test it and the belt is squeaking so bad I couldn't even run them long enough to see why. Turns out someone adjusted the belt tensioner wrong so I get that repaired (out of my own pocket because I don't want to go back they might keep my mower for weeks because their mechanic) get it home and start mowing get about a hour into my mow and it's making a new noise, so I return to the place I had work on it and they said the tensioner for the hydro belt was over torqued and was not correct.. needless to say don't go here. Plus everyone I ask said they are supposed to supply you with your first oil change and a new set of blades. All I got was a used up busted ratchet strap to hold the mower on the trailer that broke before I got home read more

Most helpful in Area. Great service & dealership. Best Quality products available. Easy to find location on Beaver St. Stop in and Browse, or find the replacement part required for your repair... read more

The customer service is incompetent, indifferent and surly and the prices for parts are outlandish. I was recently charged $8.95 for a $4 gas cap. I have placed several items for repair and none have been done right. I gave them a Kombi motor to have the gas cap replaced under recall, they tried to charge me $20 until I threatened to call Stihl which led to an angry argument. I gave them a saw chain to sharpen, they ruined it, I asked for a replacement chain or a refund and was angrily refused. I gave them a blower to repair and they failed to fix it but charged me anyway. Not wanting to engage in another angry confrontation I took the loss. I now drive all the way across town to another business for Stihl parts and service. read more

They are the best stihl shop in Jax! They usually have the lowest price. The staff is always helpful too.

Bennett power equipment on west beaver is a bunch of crooks long story short the sold me the wrong chains for my saw when I took the old ones in to match up and he didn't even bother comparing them just said he knew they were right then when I returned he refused to refund me my money and I called him out because it was his mistake he stared arguing with me on how I'm wrong when he sold me a chain that was longer than the one I took in to match up so I left mad and forgot the chains so I went back he refused to give me the chains I already paid for and we got into it and he through them out the door and in the middle of the parking lot and called me the p.o.s all while he was bowed up at me and standing right on top of me I would not recommend this company to anyone that didn't want to be taken advantage of when the owner himself makes a mistake read more

Was not happy with a confrontation from owner when I decided not to buy a product. Making sarcastic comments is not a way to keep customers. read more