I purchased the Angies List deal to have two painters for 18 hours (totaling 16 hours) of painting for $399.
After purchasing the coupon/voucher I promptly called to schedule an appointment for painting. I was scheduled about 4 weeks out for March 23rd.
I purchased the paint, brushes and rollers and was prepared for their arrival on March 23rd.
On the morning of March 22nd I decided to check in with them to confirm that we were still on for the 23rd. I left a message on the voicemail at the number listed and also sent them an email asking them to confirm that they will be coming the following day.
At 3pm on March 22nd I received a phone call from Bert stating that they would have to cancel my appointment. He said that he was stuck on a job from the 22nd and would not be able to get to my job on the 23rd. I was pretty disappointed - as a working person it is hard for me schedule time off to be at home. I had cleared my schedule to be at home on March 23rd and to now be cancelled at the last minute was not fantastic. Anyway, we ended up rescheduling for March 28th at 7:30. See below for the email communication company regarding the 1st cancellation:
I clear my schedule again and assume we were on for 7:30 on March 28th.
7:30 rolls around. Nothing. 8:00 rolls around nothing. I call all possible numbers for them to try and get a hold of them. No one answers. Only VM. Finally, at 9am I call and Bert answers the phone. He is unaware that he is scheduled for an appointment with me. He says that Faith is the one who handles scheduling - he goes where she tell him. Obviously, I am starting to get worked up, This is the 2nd time that they cancelled on me. Bert is able to get Faith on the line - so I finish my conversation with Faith. She says that they messed up again - she didnt put in the scheduling book. She offers to reschedule me for a 3rd time for March 30 or the 31st. Unfortunately, those days do not work for me.
Honestly, even if I was free there is no way that I would have scheduled a job with them. There is no way that I could trust them to properly do the work or come on time. They are by far the worst company that I have had to deal with from Angies List.
My guess is that this company will respond to this post saying that they tried their hardest, things come up, (excuse 2), (excuse 3), etc. Do not believe them. They are not a professional, reputable, well run business.
Save your time and mind. Pay a little extra and go with a more reputable company.
If you have any questions about my experience, send me an email at fiyazkanji@yahoo.com. I would be happy to persuade you to not use their service.
From: Bert & Fay Bennett Date: Thu, Mar 22, 2012 at 6:36 PM
Subject: Re: Disappointed
We apologize for any inconvenience, when doing coupon work, in a lot of cases, clients feel as though we can get more done, than possibly can get done, in turn they request we stay to finish the job ,here is another case. we try to accommodate everyone possible, as we would you. tried all day to call your office and did not get threw until later in the day. we have you penciled in for 3/28/12 this coming Wednesday. any problems please let us know . Apologies Bennett Painting
On Thu, Mar 22, 2012 at 5:34 PM, Fiyaz Kanji wrote
:Hello Faith-I just got off of the phone with Bert. It looks like the paint job will not happen tomorrow.I am fairly disappointed. I rearranged my entire schedule to be at home tomorrow while the crew painted. I understand that things come up that mess up the schedule, but I would have appreciated advanced warning. Just curious - what is your policy when a client cancels/reschedules a job with less than 24 hours notice? My wife is is 34 weeks pregnant and we need to get the nursery painted ASAP. Can you please call me to setup another time that will work? Thanks.-FiyazOn
Thu, Mar 22, 2012 at 12:52 PM, Fiyaz Kanji wrote
Hello-I wanted to confirm our appointment for tomorrow morning.The address is 223 W Springfield ST, BOSTON 02118.Please let me know if there are any changes to the schedule, otherwise I assume we are on for tomorrow.Thanks.Fiyaz read more