Today I walked into the store crying about not finding the right parts for my car and Raul take his…read moretime with me and helped me find the parts I needed and found the best price for it. I just want to say Thank you!

Terrible customer service. No greeting, no help and no concern. Save yourself the trouble and go…read moresomewhere else.

Good customer service! Sold me a broken car jack but no hesitations and refunded me right away!read more

John was amazing help with my grandmother and her keys and assisted every customer with excellence…read morethat was in the busy store.

I brought my car in to have a diagnostic performed tonight because my battery was low. Brandon L…read more and Adam were very nice, quick to assist, and changed the battery out for me with no issues. Thank you both for your awesome customer service.

Excellent service and had what I needed I would highly recommend, thanks guys for making life easierread more

I live in Boca Raton, i drive from Glades Road to this location cause i feel the quality of parts…read moreis there. But i have to say their customer service is terrible. If you call your always placed on hold you can never figure out what they say before your placed on hold cause most times their busy inside and are frustrated by picking up the phone period. Then when u get a guy on the phone they rush you and their patients is thin. Today i called and waited for 10 mins before i was helped, i didn't even know if i called the right place cause the person whom answered the phone wasn't clear at all. When i did speak to a person there whom name was Neil, i gave him the info he needed, he asked me a question but i didn't know if he was speaking to me or a customer inside i hesitated to reply and then it happened, Neil decided to scream. I asked him why he was screaming and he replied because i didn't answer him.. I have never been screamed at by any customer service in my life. when i asked for a manager he said call back in the morning. i asked for a name he said ask for kenneth. i tried calling back not believing their wasnt a manage on duty when i called and asked the managers name was Neil.. Go figure same guy that screamed at me. with this said i went to auto zone and bought the parts i needed. Great ROI Neil!!!

I purchased the battery there with a 3-year warranty. They couldn't install it so they sent me next…read moredoor to pep boys. Without my knowledge they swapped out the battery. When I came back with a bad battery. They refused to honor the warranty. Bunch of scam artists over there. Wouldn't walk in and ask them for the time of day. Don't trust them. Nobody would help me nobody would listen to my problem. They weren't interested about accommodating me for my loss. Bunch of thieves. Very disrespectful people

Over the past year, I've had 2 new batteries installed in 2 of my cars…read more No problem with the one from 2022. But the one installed in July 2023 resulted in my car dying last week (luckily in my garage). The roadside assistant guy simply pointed out a loose connection and tightened it This week, I had 3 incidents in the last 2 days where I had trouble starting the car; it had signs of the same thing from last week. Pep Boys showed me another loose connection. It seems in July, AutoZone's very young worker didn't tighten 2 of the cables/connectors to one of the terminals. Be careful! These are not trained mechanics.

Tuners RS is a superb Porsche shop and I have seen them work on others exotics as well like…read moreMcLearan's, Lambo's, Bentley, Audi's etc., They take really great care of my 2013 Cayenne S and my 2002 Boxster S. Taylor, Pedro and Miguel, the owner run a 5 star facility and they tell you Brutal truth on what they find. Highly recommend this shop and the staff!

I have a 996 and was told by a local dealership in Pompano that I needed new turbos and a some…read moreother parts. I brought the car to the guys at TuneRS and they said that I didn't need new turbos and the part the dealer charged me for replacing was still the factory original. They verified this with me with photos and in person. That was the last time I have used that dealer as a result. I now bring three of my cars to them and would recommend them any day of the week. Always a great job by the owner Miguel, Roberto, and Taylor. The are true Porsche enthusiasts and will having wanting to come back for more.

If you are looking for exceptional service and real expertise, Advanced Auto Parts at this location…read moreis absolutely beyond exceptional. From the moment I arrived, the customer service was outstanding. I came in needing a new battery, and the experience was honestly one of the best I've had. Not only did the employee change out my battery, but he walked me through the entire process, teaching me step-by-step how it's properly done. They lubricated the terminals correctly, ensured everything was put back exactly the way it should be, and made sure my car was running perfectly before I left. You can tell they truly care about the customer's experience and take pride in their work. If you're in need of a battery, car part, or just genuinely good customer service -- this location is the place to go! I highly recommend it. Feel free to follow me for more honest reviews and car tips -- I love helping people find businesses that truly go above and beyond!

I went into this store and waited about 15 minutes watching one associate work with one customer…read more The other associate was on the phone dealing with a customer and associate 3 was just standing there. Customer left, girl at cash register didn't ask me if I needed help, all I got from her was a very dirty glare. I finally asked the second associate who was finished with the phone call if he could help me, which he did. To the manager there, you REALLY need to train your people how to deliver courteous service. I would never go back to this location again. I only give it two stars because when I asked the guy for help (NO ONE ever asked me if I needed it) he was effective.

I've been here previously for an oil change and had a good experience…read more This time, I had ordered tires through a third party website where they were delivered to their site and installed. Upon arrival of my appointment time, I waited in line and was assisted when it was my turn. The employee was aware of my situation and was able to look up the details from the order number. I also asked about other services and he gave me knowledge answers. He was very personable and helpful and kept the line moving. It was estimated my car would take about 2 hours but it ended up taking about 5 hours. They also never sent me quotes regarding the services I estimated but I didn't inquire further. Good location, good service. Never had an issue. I will say I think their prices are slightly higher than other shops.

What would you think if you went to buy something and you were quoted a price and when you…read morepresented a coupon they said, oh our price already includes a $75 off coupon? And then because they only accept one coupon per purchase, you can't use the coupon(s) you have for anything else or even get your senior citizen discount. That's the scam I ran into at pep boys. I had a 15% off coupon from their prior survey I took and I'm also a senior citizen. But when I bought brakes, I'm told there's already a $75 discount built in, so they can't accept any of my other coupons for other work I had done (e.g., oil change, cabin filter, daylights) So I wrote to their HQ on 10/17 and received an immediate reply how it's being sent to their "Field Leadership Team." Upon hearing nothing in 2 weeks, I replied on 10/30. I received an apology with the same BS. Just horrible service. Did I mention I've been their customer for 25 years? Update: After 2 weeks, their final answer is they only accept 1 coupon. What would you think if you walked into JC Penneys and brought a few items over to the cashier to purchase... then presented your 35% off coupon only to be told, oh, there's already a discount built in so we cannot accept a coupon? Update 11/4: Someone from Pep Boys left me a phone message yesterday. I don't want to sound like a racist, but what would you think if someone left you a message and due to their accent and speed at which they spoke you couldn't understand a word they said? Of course I couldn't understand the phone number either, but I won't call back.

Quality customer service on a busy night, fair pricing, Richard installed my new battery quickly…read moreand professionally.

Thank you gerard for being so fast and helpful. He showed explained what he was doing because i was…read morecurious and was patient and fast. I would come back again solely based on customer service

I came to Advanced auto parts to get mats for my car. Located on Sample Rd, is rather convenient…read morefor me as I drive by this plaza a lot. I asked a couple of sales associates about what mats would fit my car. I don[t know of I have a custom size, but the ones from my old car doesn't fit. None of the people I asked knew, they just pointed me to the general area where mats were. When I told the last person I spoke to that I would just go to Lexus and get theirs, he told me "Man, they're gonna charge up the nose" but still was not able to help me. So off I went to Lexus to get the mats. I did see some of the same people I spoke to go on and on about batteries, and more complicated stuff than mats and they sounded like they knew what they were talking about, I guess my questions was too dumb for them. But if you want to know about batteries, this is your place!

Called asking about a part. An older guy answers then puts the phone down and walks away without…read moreeven asking me to hold on then a guy with a thick African accent picks up the phone and I can't understand anything he says, but I can hear the first guy and a woman laughing in the background. They must think it's funny. Eventually the African guy says they don't have the part but when I call another advance they say they can have it in 2 days no problem...