I cannot fully express the low opinion I have of Diana Waterman. She has been providing broker services for our company and in my opinion, is not qualified. She shows up late to company meetings, costing us valuable payroll dollars. She has extreme difficulty answering any employee questions that are not standard questions. I have asked for her help clarifying coverage on several prescription questions. She told me that I had not asked Blue Shield the right question and that she would talk to her people and get me the right answer. Both times she called back later to tell me that there was nothing she could do and the answer I gave her was in fact correct. She also promised to help me with a disability claim and told me not to speak to the insurance company. Eight months into the claims process, she told me it was a conflict of interest and that she could not help me. When I asked for her files and records of the calls she had made, she first said she didn't have any, then said she would send them to my house, and finally never did a damn thing. My claim was denied because I followed Diana's instructions and did not provide them information. This denial occurred before she informed me that she couldn't help me. I will not be receiving the $30,000 in lost wages Diana led me to believe I would receive.
The only thing she seems good at is kissing the HR reps ass so she doesn't lose the account. I would never allow anyone that I care for to use her for anything. read more
