Scott saved me when he speedily readied my flood insurance for an already troubled escrow. I had…read moreshopped for flood insurance and thought I had secured a bonded policy, but never heard back from the agent until it was too late. Scott stepped up and made it happen. He was professional, courteous, and so very helpful. I'm in my new home thanks to those that helped along the way. You're in good hands with Scott as your agent.

Scott responded very quickly, and altho I didn't end up working with him bc condo insurance is…read moretough to get in CA, I appreciated and admired his straightforward, honest, and empathic reply, letting me know that he could provide quotes for non-admitted companies only. But he pointed me to a few of the larger insurance companies that might be able to help me, and sure enough, one of them worked out. So grateful for your help, Scott!

The ultimate in personal service. In a small town such as Mill Valley you expect your insurance…read morebroker to take the time to know you and property. For 40 years, Dave Peck and the crew at Peck-Stanton-Hocket have done just that plus getting us the best price and promptly replied to our every inquiry.

We were in a bind to change broker of record to Peck Stanton before expiration of current policy…read more Will was extremely helpful and responsive and provided outstanding customer service to ensure the change was processed. Highly satisfied and would recommend!

I recently was a victim of a hit and run accident, and learned the hard way the lack of quality…read moreGeico provided. Everything had to be done through their app and their dedicated repair shops, or else it would be a hassle. The Geico repair shop did a mediocre job, and I could not call anyone with all my questions since I was always routed to a string of operators. I switched to State Farm because I heard of the quality of service they offer, and all for a reasonable price. When I spoke with a State Farm rep, Trevor (now my agent), I learned a lot about all the coverage my previous insurance lacked. No one ever broke down the basics of car insurance to me before, and Trevor explained everything clearly and in simple terms. He was also very honest, giving me a lot of pros/cons of why people would select certain types of coverage. I basically knew what I wanted after my accident, but he still took the time to give reasons to potentially select higher or lower coverages in different areas. I am happy I made the switch, and feel more at peace with my current coverage, and I also know I always have someone trustworthy to call if any incidents come up.

Shere, Garret, and Angie have been amazing providing quick and quality service to my parents and my…read morefamily for the past 20+ years. They really do treat you like family and make sure you're taken care of. You definitely will not be disappointed!

Stephanie is a fantastic agent. She always personally takes my calls and answers my questions. I…read morerecommend her to everyone!

Stephanie was able to do what no other broker could! Our umbrella policy…read more was being cancelled because the broker screwed it up, no other broker saw us as insurable on one policy -- separate and joint assets and liabilities -- but Stephanie got it done! We are so thankful for her help!

I went to Jennifer for several kinds of medical insurance for my family. She inconsistently…read morereturned my calls and had regular excuses. Still, we were able to get some policies set up and she was clearly very knowledgeable. However, for the last policy, I've no waited a month and she still hasn't been able to get it confirmed for me. Meanwhile, I will miss the window in 2023 to have my dental work done. Therefore I will have to pay an additional $1500 When I get the work done. I still don't have a policy. She has not returned my calls or responded to my email. This isn't the first time I've experienced this behavior with her and is extremely frustrating and unprofessional. I encourage you to think carefully before you work with her because she's not able to be consistent with communication or follow through. She actually blamed not having my policy ready on her. Telephone not working. Another time she didn't return my call for seven days and said she was sick. Very disappointing experience. I'm happy to take this review down if I get a policy by tomorrow. This is really unfair. Treatment of a client.

We are very long time customers of Jennifer's. She is an absolute pleasure to work with and makes…read morethings easy. Attentive and conscientious.

Past on this agent's office. He never appears to be in the office and his staff has given me the…read moreincorrect auto quotes twice now on my policies. They quote one price and then you get a bill from SF for twice more than the quote. After years with this agent I finally switched to an agent that cares about accounts and runs a more professional business. No way I would use this office.

David Wong is great. We have worked with him for a number of years now, and we like him…read more Recently, we dropped in at his charming office on Miller Avenue (lovely old house!), and his associate, Gabriel Alves, could not have been more accommodating. We didn't have an appointment, but Gabriel took plenty of time to help us figure out ways to lower our costs. Later, Gabriel answered complicated questions on the phone and via email concisely and clearly. This kind of polite, timely, responsive service and attention to detail is terrific.

I have been working with Anne Marie Foley from Sutro Insurance Solutions for over 10 years. She is…read morehands-down the best insurance broker I've ever worked with. She takes her time to make sure you understand all of the different options and explains everything in plain English. She's an expert when it comes to compliance and she always gets back to me immediately when questions come up. I would not hesitate to recommend her for all of your company's employee benefits needs.

Anne Marie @ Sutro has been the most comprehensive and professional benefits broker I have had the…read moreopportunity to work with. I have been a CFO in the startup world for almost 20 years and I always use Anne Marie and her expertise in my companies. She is genuinely interested in helping her clients and investing time to make sure they are educated in making the right decisions.

Greg has been our agent for 10 years and has always been there for us. Thanks, Greg!…read more-The Tam Bikes Crew

When I left a VM for this company, I received a TEXT MESSAGE requesting I allow them to barrage my…read morephone with marketing texts! They obviously don't care about personal service. Computer generated responses are all they seem capable of doing. Not a single call back. This dependence of automation and text data is as impersonal as it can get. I can only imagine what would happen if a claim had to be resolved. This is the second Farmers Insurance office I have tried to reach out to. Guess that's a good indication of the company's concern about its customers. On to another company.

I reached out to this business to help me with Covered California. I had to wait between one and…read moretwo weeks every time I needed to engage with the business. The representatives did NOT stay on top of my registration, the deadline passed, and I ended up without any insurance even though they got paid for supporting me with this process. I really wanted to support a local small business, but my business was not prioritized AT ALL. Do not recommend.

Jen Barstow was very helpful as my COBRA was coming to a close and I needed to find another plan…read more She helped me find the right coverage even when it didn't benefit her--e.g., she gave me links to enroll in VSP and Delta as I needed those networks, but they don't sell through agents. She was professional and responsive, and I'd highly recommend her.

What great service I received when working with Daniel! He took the time to review and most…read moreimportantly explain our current coverage so my wife and I can make the best decision for us. We have moved all our policies and couldn't be happier with how professional Daniel is and all the money we saved! 100% recommend

I've used many insurance brokers in the past and can't speak highly enough about ESI. The most…read moreprofessional, client oriented firm I've had the pleasure to do business with. I can't recommend Daniel and his team enough!