I've known them for 11 years and have done several repairs and custom pieces with them over the…read moreyears. Always a great experience. They're honest, reliable, and you can truly trust them with your jewelry. Everything was done on time and with a lot of attention to detail. If you're looking for a jeweler you can count on for repairs or custom work, this is the place. Highly recommend.

AMAZING CRAFTSMANSHIP! And fantastic rapport with customers! I cannot recommend Custom Jewelers of…read moreRichardson enough! This business is a family legacy and woman owned! I had a custom engagement ring made for my fiancé, and I felt very safe and respected by the owners and her family. A big shoutout to Julie the owner for making my vision come to life just through looking at the sketches I gave them. My fiancé's engagement ring came out even better than I imagined! Lesbian friendly! I'm calling on my local LGBTQ+ community to support these amazing jewelers and metalsmiths!

I brought in a 100-yr old, platinum, engagement ring, which needed repair on the band. They were…read moreable to assess and provide a quote for the repair on the spot, which was much less than I was expecting. They observed wear on the prongs that held the main diamond in place, and recommended fixing those as well. We were a little hesitant to move forward with fixing the unstable prongs, because the original design is extremely intricate. We did not want to risk losing the vintage character, but the professional at Sam's assured us that they would pay close attention to detail of the original design. With that said, we went for it. I picked up the ring after about a little more than a week, and it is flawless! The crack on the band was seamlessly repaired, without the slightest sign that it was ever broken. And the prongs....the ones we were so worried about...are flawless! They brought a 100-yr old ring back to life, without losing its character! Highly recommended and we will definitely be back.

Great customer service! Kind and caring people who have been in business for a very long time!…read moreThank you for your kind service!

We cannot say enough wonderful things about Nasr. They helped my son design one-of-a-kind…read moreengagement ring he had envisioned and truly brought it to life. From the very beginning, they made the entire process stress-free, exciting, and enjoyable. They sent images and videos throughout the design process, welcomed changes without hesitation, and offered honest, expert guidance about what would look best and what wouldn't work. Their knowledge and attention to detail were exceptional. Even more impressive was their customer service--always friendly, enthusiastic, patient, and incredibly accommodating from start to finish. The proposal was a complete success, and his fiancée was absolutely flabbergasted by the stunning ring they created for her. The finished piece was even more beautiful than we ever imagined. If you're looking for a jeweler who truly listens, cares, and delivers beyond expectations, I highly recommend Nasr. An outstanding experience in every way

they did an amazing job on creating my ring! they read my mind and designed my dream ring!!read more

We brought in a 2ct marquise lab-grown diamond to be set into my wife's engagement ring, and the…read moreteam absolutely nailed it. The quality of the work was flawless, and they treated the whole process with care and professionalism. The ring came out better than we imagined!! My wife was ecstatic and couldn't stop smiling. Quick turnaround, great communication, and solid craftsmanship. Highly recommend if you're looking for expert service and beautiful results.

Best jewelry store we have ever been to in 60 yrs!! Excellent customer service. Professional…read morestaff who really care about your satisfaction. Their jewelry designs showed exquisite designs. Thank you for all your help.

This jewelry store has been in this location for 25 years. I…read morewas price shopping for a repair on my wedding ring. There I was quoted $200 LESS than at a jewelery store in Firewheel Garland. Guess I know where I will take my business!

DO NOT GET YOUR JEWELRY FIXED HERE. The last TWO times I've been here they have messed up my…read morejewelry. I picked up my ring at 2:50 PM on 02/03. And by 8:00 PM I noticed the prong I had fixed was BROKEN and now my diamond is missing. So because the prong Willis fixed hours prior BROKE, I'm now missing a DIAMOND. They also drilled another ring down so deep they had to add solder to look normal again. So mad.

Overall service is top notch! I came just to have a chain repaired and they still treated as I had…read morejust bought 100k dollar chain. They did repair the chain and even had it cleaned. Gave it to me looking a millions times better. There show rooms are also amazing with huge selections.

THIS BRAND ABSOLUTELY SUCKS! Extremely unprofessional, I've sent them MANY emails over the past…read morecouple weeks and they haven't replied to one. This brand is actually HORRIFIC and I wouldn't wish this on anyone. Best of luck to anyone planning on going here; I will NOT be returning.

Great jeweler. Very honest and you never have to worry about you jewelry. He has been doing this a…read morevery long time. Ali

Very professional and courteous. Clean store with a good selection. I would definitely recommend…read morethis location.

I've been buying & repairing jewelry with Nasr for 27 years. They've always been helpful,…read morecourteous & reasonable priced. Highly recommend.

Let me start with stating that I drove 30 mins to this store…read more I went in on May with my husband to get both rings repaired. I asked the lady THREE times if she was sure both rings were to get fixed- she assured me yes and it would be about 2 weeks. I came June 11 to pick up only to find out they fixed my band and not my stone on my wedding ring because NO WHERE on the ticket did it say to fix it. Now I have to wait till JULY to get BOTH rings back.

Bought a diamond bracelet 11/28, great sales experience. It had to be ordered, be there the next…read moreday or two. Went in to check after 2 days, wasn't there, it hadn't been shipped to the store. They followed up, got it shipped. Went in to check 2 days later, the sales person had to go search for it, found it. Requested a safety chain be put on per my original order and purchase - was told it should be processed and back in a week. Checked back in after a week, no bracelet. An assist, after much digging and research found it was complete, but hadn't been shipped back. They'd call me. It's now 4 days later, no call. They do not answer their phones. The voice mail says contact Zales.com. Contacted Zales.com, the saftey chain order was an instore, Zales.com can't access the status and has to email store and they'll email me an update. This is 2025, email. Really? To note, a secondary customer service rep was less than friendly, what bordered on rude. I don't need to be catered to, but politeness goes a long way to get a repeat customer. This has been the worst jewlery purchase experience, I will stick with Helzburg and Kaye in the future. Wonder if I'll see this diamond bracelet before Christmas...

WOW!!! What an amazing hidden "gem"!! Took my daughters necklace in for repair, they fixed it on…read morethe spot! They were so very nice!! Their customer service went above and beyond! I will be taking more items that I need repaired!!

I walked in and asked for a quick turnaround time to repair my diamond tennis bracelet and a gold…read morechain. I am only in town visiting and taking care of some business closing on our new home. The owner assured me they could deliver and she did! She even arranged a specific meeting to pickup on Monday when they are closed. I'm very happy with the workmanship, and I will be a loyal customer once we settle in our new home!