I had ordred takeaway from Ben Reddik in Oslo on Saturday evening in the middel of the easter hollidays. They had confirmed by SMS two days before when the order was placed that I could pick up the food at 18:00. Then on Saturday when I was going to pick up the food I waited first in the rain and 4 degrees for 10 min before the staff asked for my name, then I waited another 25 min before taking my name for the second time. He checked the order list and said they had no order on my name. So after 35-40 my wait I left without food.
Since it was late on Easter Eve, it was not easy to get food elsewhere in the city - but fortunately I got food from Saray. They had a long wait to order, but they called me and explained why and that they arrived as soon as they could. When Saray delivered I was given some extra food as a compensation because it had taken some time before they brought the food.
The food from Saray was good, service superb. I can't say that about Ben Reddik, I wrote SMS and sent mld via insta but got no reply! They are probably a popular restaurant that right now, in the middle of the corona era, and does not have to deal with customer service or know what it means! Anyway they end up on the minus side when it comes to from me. read more