Very dishonest dealership. I spoke to a salesperson several times about a vehicle and then traveled from out of state to go look at it. The vehicle was misrepresented, we finally settled on a price and then they completely jammed me on financing. I have fantastic credit but they locked me into financing with a ridiculous interest rate. When I chased down the bank I found out that the dealership gets a huge Kickback on the financing and they told the bank what the interest rate would be. Like I said very dishonest dealership. I can't even get them to leave me alone they call me all the time, they email me all the time trying to get me to purchase again. So sick of this dealer. read more

I bought a certified used Buick when I went for my first oil change. I was told that my brakes and rotors were bad. I took the car to another establishment they told me my brakes were fine and would love to take my money if something was wrong. Do not trust the service department. read more

Stay away. They will sell you a car but when something is wrong with it they don't know you or respond to you multiple calls! Buyer beware!

Don't be fooled! Pre-owned means used, as is! I bought what they call a pre-owned Cadillac CTS. Before taking off the lot there was a check engine light on and the dealer informed me that there was also a slow leak in one of the tires that they would fix. I brought the car back, there was a problem with the high pressure fuel pump and the tire did have a leak. They refuse to fix both issues. I was also informed by their service department that the car needed a tune-up just days after purchase. Got a flat tire on the way home one night, went to change the tire, and the part to remove the bolt was the wrong size. They wouldn't replace it. Had the spare tire put on and that was damaged and unusable. The battery has died after only one year. Watch out for OnStar! Called OnStar for assistance with the flat tire, and waited 4 hours they sent no one I was on my own! I can't wait to get rid of this car! read more

Chris through Buick services was great and efficient. He kept me in the loop with getting my tire replaced and had great customer service

Great experience with car purchase in dealing with Gennene at Ben Mynatt. Gennene is very knowledgeable and handles all very professional. She is definitely an asset to this dealership. read more

We bought our GMC Acadia Denali from this place last November. The vehicle has been great and received excellent service from the sales member. Part of our purchase came with two "free" maintenance services. Well, we dropped our car off for the "free" service a couple days ago and our car was driving great, never had any issues. They were suppose to just do an oil change and rotate the tires...well, when we got our car back, it was pulling way to the right and got knocked out of alignment. We took the vehicle back to the service department and they said we had to pay $150 for an alignment.They would not just fix what they broke in the first place. This business practice is unethical. We have a growing family with multiple kids, we had to wait multiple hours on the "not so free" service and got our car back in worse condition. They made our vehicle unsafe to drive, then wanted to charge us to fix their mistake. No way I'm giving these people $150 or even one penny just so they can make a profit on messing up our vehicle during a "free" service. It's sad because we had such a great experience with Stuart and have a growing family and actually are currently looking to upgrade to a Yukon Denali XL. We were going to go back to this place for that purchase but now we are not because of the terrible service experience. We can not trust the service department here. read more

Was in the area working needed to get an Alingment done on my work truck. Called explained what I needed The guy said they could do it. This was over the thanks giving weekend. Friday was the only time I could get this done without taking off time from work. So I stayed in town instead of flying home to be with my family for the holiday. When I get there they decide they can't do the work. Completely wasted my holiday weekend!, read more

Hello friends, I'll start by saying I don't frequent car lots often enough to compare. That being said. I walked in with low to no expectations on leaving in a vehicle. Its said that when someone decides that they REALLY REALLY want a new vehicle, they often do within 30-45 days. Also, the average dealerships visited is 1z2. Welllllll let's just say those may be correct. This was my second or third and about 4 weeks in. Tony S. was (or should I say is? Whatever, you catch my drift) phenomenal. I didn't expect less considering all of his awards and even a WWF belt (The Champ Is Here) lining a wall and a half of his office. Very dine to earth & accommodating. Look, they are car salesmen. They want to sell you a car. They (the dealership) want you to come back. Spread word of mouth (best advertising option FREE). I told him what I wanted. How much I wanted to spend. My down payment and he went to work. I was outta there within 1.5 hrs TOTAL. Go see him, You're welcome read more

By far the worst service dept I ever came across. They up charge. Sent $5k in service, 2 weeks later another issue. Took it back to for repair. Was advised I have no warranty on the previous job and they refuse to diagnose the issue to repair.you're better off with a backyard mechanic or even YouTube. read more

worst experience ever, do not trust one word that comes from the mouth of the service manager. will never buy another vehicle from any of their dealerships read more

Re: ... To response - Sent you two emails, telling you the story. There is no earning back my trust. My final email - told what needs to be done. ______________________________________________________ Service ... I have no experience with their sales part, which seems to be pretty good. ..  Original google review, posted 08/15: Ok so I was out of town, I had somebody bring my Pontiac in for me - for an alignment.  It seemed to drive well, after the techs did it. ... The last time I had my car there, things were rushed .. not sorted out well ... It wasn't good, and I let them know .. That's kind of how I roll ... THIS time, when the car was there - they did well.  And the desk man did a good job, with communication, and the woman was VERY nice, and informative when she brought the paperwork.  So yeah a service center can have a bad day. ... They made up for everything, on Friday. 08/29:  I thought things were going well.  Sure I didn't really like this Richard, a service manager ... I found him slightly arrogant, and condescending.  I was tolerating him because the shop does really good alignments. .. And, he wasn't always around. Anyway, after I made clear I was for giving a second chance ... He just this morning threw me out - Told me never to come back .. ... Really because a month ago he discovered .. I pointed out .. a tech did an oversight, on my car - people and staff were there.  He looked like an idiot. .. And just yesterday, I told service-writer David on the phone I thought he was wrong about an electronic thing, on my car.  Which turned out at the end of the day to be right .... And, apparently, he didn't like that. Upon strolling in and bringing this insane event ... Having a scheduled job, today, and upon arriving and going into the waiting room being called out and told "We're not dealing with your car today .. or ever." - to his attention, the dealership general manager Kevin went and talked to Richard ... And came back and said he's letting Richard get by with it. I never have been - but it was like I was thrown out of a bar.  I felt like Ron White. Avoid this service center, as a consistent customer.  They do not feel it's their job to get your car RIGHT - Rather they feel it's you make sure you don't `annoy` them.  Yes, a couple of the best alignment techs around. ... But they all get really butthurt when the service center's called out on an oversight, or just something with your car they are mistaken about. The dealership wrote a nice response, to my original review: 'we appreciate your business, blah blah ... " - But obviously it meant nothing. - Padraic read more

Went in with hesitation because I absolutely dread dealing with dealerships....but this one by far has impressed me the most! Most dealers will ask you to leave them a review and the guys here didn't even have to because their service speaks for itself. Jeff Johnston was our salesman and he was AMAZING and patient with our skepticism with buying a vehicle. They reserved our new Buick Encore GX for us so we could drive from out of state with a peace of mind knowing it would be there waiting for us to check it out. These guys were all awesome, the manager, finance guy, and salesman were all great and not pushy at all. Thanks Jeff! We couldn't have picked a better place...please keep up your hard and meaningful work! read more

Absolute garbage dealership. If you take your car to their service dept you will regret it. They took 7 count them 7 weeks to repair my vehicle. They lied to me on more than one occasion and every time I asked to speak to the manager he was mysteriously unavailable. Their tech managed to break my windshield washer fluid line and didn't say anything or fix it. After $5400 in repairs my car is worse off then when I brought it in. *********YOU HAVE BEEN WARNED***************** read more

I just purchased my first brand new car and had an excellent experience Mr. Chadwick done an awesome job working with my husband and I. I would recommend buying your next car from here. read more

Ben Mynatt Buick GMC - Car Dealers Near Me - Concord, North Carolina

I brought my car in for an oil change and a cabin filter replacement (which Ben Mynatt notified me of). I brought the car in when the service department opened, I was the first one there with an appointment. I waited nearly three hours for my car to be ready. Several people were in and out before me and this made me very upset. I am not sure why I had to wait so long for my car with the services I was getting done. I prefer to have my car serviced at the dealership where I purchased it. However, based on my last experience, I think I may have to consider going elsewhere. read more

This dealership operates with integrity and make getting a vehicle a pleasant experience

Gary, Faith and the team always go above and beyond. Gary went out of his way to make sure I could get the tires I needed plus my inspection on a Saturday! I have a tough work/commute schedule and they always seem to work my needs in. Thanks all! read more

Always a pleasure at Ben Mynatt GMC. Service was done timely, professional and never feel like they are trying to get me to fix or replace something that does not really need attention at this time. Highly recommend and will continue to look forward to my visits. read more

The customer service here needs a big upgrade! Having to wait 1 1/2 hours to sign paperwork for a car you are paying cash for is very annoying and lacks aggravating. The car was not detailed, could not locate other key, didn't have convertible top cleaned of mildew stains all the had been promised when we signed paperwork after waiting for 1 1/2 hours. The only reason we waited this long was because they were the only dealership with the car we were looking for. I wouldn't reconnect this dealership. read more

This is the first "four star" review I have ever given to an auto dealership. In my experience, the general rule in the dealership service universe is long wait, massive list of possible issues (many of which have nothing to do with the problem at hand) and an astronomical bill to match. This experience with Ben Mynatt GMC was the antithesis of the norm!! I called Mynatt with an electical challenge in my 2008 truck. They quickly processed me, zeroed in on the stated problem, kept me well informed, and when I trudged to the paycage, there was an exceptionally pleasant $0.00 as the bill. The problem was covered under warranty and even though I am 427 miles over warrantied mileage.... Wow..they allowed the expense. I (and anyone else I can convince) will forever more use these folks for my GMCs, Chevys and any other vehicles I can round up. Well done!!! read more

Do NOT come to Ben Mynatt's to buy a car or get service. Ben Mynatt has tried twice to fix my new 2015 Camaro which intermittently dies (3 times in a month), but they can't duplicate the problem. Chevy has released a technical bulletin about this issue but the patch didn't work. While I know it's hard to fix a car if the problem can't be duplicated, what I don't understand is how the district manager (who also oversees Everett Chevy of Hickory, where I purchased the vehicle) refused to discuss a refund. The car has a known issue which GM tried to fix, failed, almost killed my wife when it died merging onto I-85, and yet I'm left with no remedy but to take back this car and pray it doesn't kill me or sell it for a huge loss. Ben Mynatt is refusing to even look at the car anymore. If you get a lemon like I did they will screw you over. Do not buy a car here. Do not let them service it for you. Edit: I took the Camaro to McKinney Chevrolet in Gastonia for a second opinion. I spoke with Cliff and told him what happened at Ben Mynatt and he agreed to look the car over. The first thing Cliff did was attempt to install the technical bulletin, and to his surprise the car accepted it. According to Cliff, the only way this could happen was if the bulletin had never been previously installed. So I assume someone at Ben Mynatt tried to install the bulletin but they were so incompetent they didn't realize it had failed, then gave me back a dangerous car, didn't believe me when it died again and paid so little attention to it when I brought it back for a week that they never realized the bulletin hadn't been installed. I literally cannot imagine more ineptitude or worse customer service than what I found at Ben Mynatt. I have told everyone I know how terrible they are and I will never, ever be going back there. read more

Since I have been bringing my car to Ben Mynatt GMC, I have been very pleased with the work they have done. The service department does a great job and are always very friendly. read more

All I can say is I have dealt with numerous dealerships and car salesmen, repair shops etc. I have never been treated as well as I have been here. I have had my car serviced here, I bought a new car here, and as I need a new car every 2-3 yrs due to travel this is my forever dealership. Thanks to Neil, Tony, Jan, Chris and everyone who treated me like family and not just another customer. read more

I called on a van but didn't leave a message. The night before I had also sent an email about the van. About 20 minutes after I made the phone call I received a voicemail, texts, and email. I texted a few times making sure the van was on the lot. I was asked when I could come in for an apt, that evening or the day after. We live 3 hours away. I tried to make the drive before they closed but wouldn't make it so we drove down, got a hotel, and the next morning called to verify the vehicle was still on the lot. An apt was made, because we were told the van was there, and when we got to the dealership 1 hour later the van was no longer on the lot. It had been sold but we were assured they could put us in another vehicle they they just needed to know what we wanted our payments to be. We were very specific in wanting a van. "How about a Dodge Journey?" Not professional and they will do what it takes to get you in the dealership. Please save yourself a headache and time and shop with a different dealer. read more

Yesterday around 4:30 I attempted on 4 calls to schedule a service appointment for my wife's truck. No matter who I asked for all I got was voice mail. I find it very difficult to believe that I was unable to get anyone on the line to schedule the appointment. The list of people started with the person that normally schedules the service, no answer, voice mail. Called back and asked for the senior service writer (Gary) no answer, voice mail. Called back and asked for the service manager supervisor (Ethan) no answer, voice mail. Called back for the 4th time and asked for Cindy Mynatt, no answer, voice mail. Hell I gave up....... I'll find another place to have my vehicles serviced in the future. I have never experienced this level of poor customer service. read more

Hands down the best dealership and service department in the area!!!!!!! I have never been treated more kindly and fairly than when I visit Ben Mynatt GMC service! It's not just me, I see them doing amazing things for all the people waiting on their cars!! By far, the most respectful staff in the biz! I just cannot recommend them enough!!!! read more

Extremely satisfied. Repeat customers of Tony Stewart. We bought a car from him in 2012 and went back this month for another. It was definitely worth the drive from Chapel Hill. Also very happy with Ethan Tucker in the service department and Ms. Stanley in the finance department. read more

For the past 2 years, I have used Ben Mynatt GMC Service Dept multiple times. Every time I dropped in, I was helped very quickly and professionally by the staff. Neal in particular is definitely "professional grade" and lives the company's slogan in everything he has done for me. This past week my dad was visiting from out of state had some complex unusual issues with his GMC, which really challenged the service department's skills. Although it took a few times to get it right, the staff worked hard to make it right for him. He was very impressed with the overall customer experience even though it was clearly a real challenge for them. read more

One of the absolute best car buying experiences we have had. My wife HATES buying cars, hates the process, hates the salesmen, hates the managers, financing, EVERYTHING about buying a car. We found her newest truck online and I started the process there. A first for me, but got an immediate response. While not really surprised, I was surprised at the friendly,no pressure approach. Caught me a little off guard. I explained what making a deal would look like with her and our expectations (like we need to be in there less than 2 hours knowing I could likely get 4 out of her) and of course the salesman said that would be no problem. When we got there, the truck was ready and out front, we got a little more for our trade than we had already prepared for, and were out the door in 3 1/2 hours. WOW! While she did get a little feisty, they crushed it. I could mess with a car salesman for days, I think its fun, but the way they catered to her demands lol I would highly recommend Ben Mynatt to anyone shopping for a new ride. If they have what you want, you can count on them providing a very fair price and treating you right! read more

This dealership really believes in taking care of customers. I appreciate their honesty and would recommend them in the future.

I had a 9am appt for tire rotation and oil change. Normally it takes 2 hours for some reason it took 4.5 hours (I own a dually) so I expect 2 hours but never more. When I asked why it is taking so long the response I got was, they went to lunch. Well lunch was 3 hours after I dropped the truck off!! Also, all 4 rims have been damaged due to worn out protection pads. It gouged and deeply scratched all 4 rims. People dont spend 60k on a vehicle to have the dealerships lack of maintenance damage it. Currently waiting on a resolution to this problem!! read more

Bought one of the most expensive cars on the lot. I have to call three times to find out where my tag is and basically their answer is "we mailed it and now it's your problem". So now I have to take time off of work to go and try and get the DMV to issue me a new tag. I can only imagine how much this will cost me. Not going back there. read more

Part 2 - THIS IS A CONTINUATION FROM MY REVIEW ON THEIR CHEVY DEALERSHIP 3. SOUND BUSINESS PRACTICES - in addition to the price hike in less than 24 hours, the last straw in this comedy of errors was the communication received by what I believe was a member of their Sr. Leadership or ownership team. These are the same folks who actually worked with members of my family over the past few years and profited off of the quarter million in sales. Given the history my family has had with this business, the major cluster exacerbated by their staff, and the poor customer service, one would assume they would do the right thing and at least honor the price negotiated the day before. WRONG!!!! SCOTT, the true sales manager offered a lesser version of the truck in question as well as a truck that had been driven by himself and had over 2,000 miles on it and wasn't the cleanest vehicle. We were looking for a new truck, not a demo truck. The topper was once we declined that offer, he rudely said, "Ok, bye!!!" and hung up the phone. To say the least, this was very disappointing, but perfectly in line with what we experienced the day before. This shows us that this behavior was not a one-time occurrence, but the new norm for Ben Mynatt dealerships. With all that said, it is quite obvious that neither I nor my family will ever do business with this dealership again. Also, if you care about things like TRUST, DIGNITY, and SOUND BUSINESS PRACTICES, I'd highly recommend staying far away from this place. One can always find a car, but one can never get the feeling back of feeling mistreated, abused, and taken advantage of so don't put yourself in that position. Sorry for the lengthy review, but I do hope it's helpful in your search!!! Good luck and remember, stay away!!! read more

I purchased my second GMC from this dealership hands down the nicest people ever. Tony Stewart provided the best overall experience for me! I am a busy small business owner and don't have the time best price always, best customer service!! Thank you!! read more

The staff was very friendly. They finished my service quickly and got me on my way. They performed a LOF and rotated my tires. They are always helpful. Thanks Ben Mynatt Buick service staff! read more

way overpriced!. i have most expensive gmc truck of my year fully loaded with everything and everything is made poorly and cheap and falling apart at my expense and due to no fault of mine yet i have to pay for a manufacturer lack of quality materials. i am ready for a new truck and will look at Ford or Dodge next & i mistakingly passed on them the first time and bought this gmc denali signature series truck. what a huge mistake! read more

I had a unique need and send the request via the website. I got an email back in a matter of minutes. I also received a phone call in a matter of minutes. They did not have what I needed (discontinued) - but they were able to point me in the right direction - CHRISTMAS WAS SAVED! I was very impressed with their customer service - email and phone!!!! I will do business with them again! read more

I wanted to give a thumbs up to Chris Lineberger and all the others who made this a great purchase, after being sales manager for ten years at another GM dealership I was treated the way I would like to have been. Even the other employees that had nothing to do with my purchase went out of their way to say hello and make you feel at home. A great model to build a dealership around. Many Thanks Mike read more

I was online looking for a used car and ran across one listed on their website. A family member called to inquire about the car and was told trades were allowed. We drove 40 miles to see the car, which was in the shop for repairs. Had my vehicle "appraised" and was told they would give me $500... My vehicle has 100,000 miles on it and is a 1999... "Fair" trade in value according to kbb.com was over $1800. Needless to say I was very insulted. Another salesman agreed the offer was ridiculous and said he would be in touch. The next day, he said $1200. I know my vehicle is older but I know it is worth more than $1200. After stating he would get try for a better offer, he never called again. When he was called, he stated they were not going to sell the car, they were sending it to auction. Day three another family member went to the dealership just to see if it was there and if he could see it. He was told the car was sold the night before. Three days, three different stories. If you want cash for a car, don't say you will take a trade; advertise it as a cash only deal. Don't lie to the person asking about the car. Telling me the truth would not have hurt my feelings but it might have saved customers. This was the most ridiculous and unnecessary experience I have ever had with a dealership. I come from a family of car enthusiasts and this dealer will certainly never get any business from me or anyone I know. read more