God hath blessed this day upon which freedom reigns in the realm of ice cream. Alas, while the line stretched like the River Thames, the service was lovely and the environment jovial. read more

$20 for two scoops of ice cream... My wife and I won't be coming back here or purchasing any Ben and Jerry's ever again.

I stopped for an afternoon treat, a chocolate milkshake no whip cream. She used too much milk very thin like chocolate milk disappointed. And the girl dipping ice cream made me feel like I was a bother. read more

Stopped in here recently with the fam. Smallest size ice cream is now two scoops!?!?! Was taken aback.... Kids scoop - nope, single scoop - nope. All in the name of making an extra buck and ultimately forcing the customer to buy more than they want or need. Golden Cow or Two Scoops for me and my family! read more

Spent close to $30 for three small cups of ice cream. Got a rude response from the employee when asking if they offered a kids size. A lady beside me said they used to offer a kids size but not anymore. Surprise, surprise. We live in the neighborhood but hard to justify coming anymore. Will just go to grocery store and buy 5 gallons of ice cream for same price or down to road to TCBY. read more

Great local spot!! The team is very friendly, easy place to take kids & let them play outside. Wonderful flavor options! read more

Delicious ice cream and super friendly staff. I wish I would have asked the employees name who helped us last night (2/17 at 7:20pm) because she was great. We were greeted upon entry and thanked on the way out. She had a very positive attitude, let us try samples and found a way for us to get the most bang for our buck. We split a small scoop which is two scoops and each chose a flavor ($5.91) I had the cherry Garcia and my boyfriend has the CK dairy free option. Both were fresh and delicious. Inside was clean, they take Apple Pay and you can tip on the screen if you choose. read more

Alexis was scooping our ice cream and was extremely rude and disrespectful the entire time. She acted as if we were inconveniencing her and was very unprofessional, scoffing and frowning the entire time, despite the store not closing for another 40 minutes. Other customers even said she was rude as well when leaving. I love ben and Jerry's but will never return to this location again! read more

Yikes. Hadn't been here in a year or so, but when did the ice cream become so low in quality? And when did two single scoop cones cost $20? Better off picking some cones and a pint of Talenti or some other premium brand at the supermarket and eating it at home. read more

My husband ordered an ice cream cake and we had to pick it up some time after 2 pm. It was a little annoying because we had to wait in the long line just to get the ice cream cake while others were trying out samples and ordering their ice cream. The ice cream cake itself was very pretty but we did wish they used a different color for the lettering. It was a very dark brown almost black. My husband wished they used purple or something else. We got vanilla and sweet cream and cookies ice cream. Both were delicious and creamy and paired well. The cake part was chocolate and was very similar to a brownie which we loved. It was a good price for what it was. We would definitely order again! read more

Ben & Jerry’s - Ice cream cake! - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

COVID Review - when we came here, we could only enter through the door on the right side of the building, place our order/pay, pick up our order, leave the building through the door on the left. Pretty much a one way street. Not sure if you can sample since we didn't ask. Overall, if you like Ben and Jerry's pint ice cream in grocery stores, then you know what to expect and will enjoy the ice cream here too. read more

Ben & Jerry’s - Separate entrance and exit during Covid. - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

I never knew Ben & Jerry's had stand alone locations until visiting! The ice cream was amazing and was far better than I expected. I was never really a Ben & Jerry's fan until having them here, I'll definitely be back. My only gripe is that i found the waffle cups to have a very strange taste that i didn't enjoy. read more

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Ice cream is great! Prices are awful! For a small cone, it was $10. As much as I like their ice cream, I don't think it's worth that kind of money. read more

Yummy ice cream and friendly staff! I came here on a rainy Friday night not expecting a crowd but the place was still pretty packed! The workers greeted us, and the guy scooping our ice cream was very friendly & funny, bantering with my friend and me as we chatted and figured out what flavors we wanted. I ordered a small in a cone and wasn't sure what second flavor to order, and he gave me a few recommendations that would pair well with my first one which was very nice. I got the marshmallow sky and triple caramel chunk which were both delicious. I don't eat ice cream often but I will need to come back to try the other flavors :) read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

This Ben and Jerry's I've been going to my whole life. This is the best place and has a welcome atmosphere. The Ice cream is awesome and has a wide selection or cool ice cream. The people working here are the best and deserve a tip. (I don't work here) read more

You truly can't go wrong with a classic ice cream shop like Ben & Jerry's! This was an easy 5 star review. I always get the brownie Sunday! It's always amazing. You have to also love Ben & Jerry's for their outspoken ways against injustice! It's a win win. read more

Ben & Jerry’s - They get me with this every time - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

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We had our son's 4 yr old birthday party at Ben and Jerry's. Jacob ran the event and did an excellent job with 10 3-4 yr olds. The kids made cookies, ice cream, did tie dye shirts, had pizza (Brixx next door) and had ice cream cake/sang happy birthday. It was very organized, they kept kids busy and overall was very fun. Each child got a to-go bag with their t-shirt and cookie. The store was closed to the public (2 hrs before opening time at 12). I'd highly recommend hosting a birthday party here and working with Jacob! read more

Neat little Ben & Jerry's here in what appears to be an old house. I wonder if someone once lived here. Before the road was paved and the farm was sold to build a shopping center. At night the area is a bit secluded and dark, it's kinda hard to tell how to get in. Looks like your usual ice cream shop inside. They have some campy decorations and homages to the founders around the walls. There's a giant pop-up VW bus prop where I suppose you could go take your picture. Staff was helpful and friendly. There's a cooler of the pints you can find in grocery stores but I imagine you're actually here for some ice cream to be scooped and served. Or perhaps a cake. They have most of the basic ice cream flavors including some small batches that you won't find in their pints anywhere in stores. On the flip side, the ice cream they serve doesn't always include everything you can find in pints anywhere. For my part, I will always prefer the premade pints of chocolate chip cookie dough to the stuff they serve in the store. The cookie dough chunks are larger and more common in the pints. Lastly, the store was okay on the cleanliness and tidiness side. And prices weren't bad but I think I'd rather go to a local joint like Golden Cow or Two Scoops where you can get more for your money. For B&J's I'll stick to the store-bought pints. read more

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This sweet tooth spot is located in a mini shopping center. Decent spot where you can get your sweet tooth fix. The ice cream isn't made fresh and they have more of an extended variety in the grocery store then they do at the ice cream shop. The staffs knowledge is a hit or miss depends on the day, the worker, and time. They occasionally have groupons. I got an ice cream cake and despite thawing it out it was like a hard rock. I am not sure of the expiration date of the item, but I have had some ice cream cakes before none where it's this hard. They have indoor and out door seating. I am a fan of Ben and Jerries, but this location is okay overall. With Jenny's opening, cold stone, and many more the competition is stiff. Hope they can keep up. read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

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Mmm...Ben & Jerry's ice cream on a hot summer day. Is there anything better? This Ben & Jerry's store is convenient to our home and I love that the store looks like a little house. It gives it that small-town ice cream stand feel. They have gobs of flavors, just like the grocery stores pack in their freezer section, and it's always tough deciding which one. There isn't a lot of seating inside, and what there is feels tightly packed, but there's just enough seating to eat quick and leave. (I guess they don't want people hanging out dripping ice cream all over their laptops or anything.) More outdoor seating would be nice, though! (hint, hint) Being that it's so close (and SO HOT in the summer in Charlotte), we'd probably go to Ben & Jerry's more often if not for the pricing. I have a hard enough time buying their pints at full price in the grocery store so I wait for a sale. $4-$5 for an ice cream cone? When you have five people, that adds up. Quick. read more

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they have the nicest people and there ice cream are very good and it has a good price on them

Great ice cream place. It was busy but we were in and out quickly and loved the assortment of ice cream.

Good food. Super-friendly staff. Just need more of them to help with the rush when it hits.

It was a warm day in late February and I had a taste for coffee. I thought I would stop in a Ben & Jerrys for the first time since I always drive by this location. I thought coffee ice cream should be good. I sampled the coffee, Coffee buzz buzz and one other with chocolate and caramel. The coffee one overpowered the taste of the second one and I loved the chocolate chucks. I got it in a chocolate dipped cone. It was good. The cone was a little light in taste but held together well. I hope you'll add a cone with chocolate frozen at the bottom. It cost about $5. Not bad, average price, and much better taste compared to the frozen B&J stuff in grocery stores otherwise I would have kept driving. read more

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My husband and I come here quite often. We don't have any good ice cream places where we live so we make quite the drive to get here. The staff is always super friendly and the establishment is always neat and clean. Sometimes when we get here, it's super busy. Other times it can be slow. The staff do a great job of getting the orders tackled at a decent pace. If you have any questions, they are more than willing to answer them. It's not the greatest ice cream around. But it does the trick when it's all your craving. My husband enjoys ordering the strawberry or the vanilla ice cream. (Boring right?? Lol) I enjoy ordering the chocolate fudge brownie or the mint chocolate chip. read more

Dang you Ben & Jerry's, why do you have to be in my neighborhood???!!! Aside from the occasional visit to Haagen Daz, I gots to hit up my beloved Ben & Jerry's. AND they support the Black Lives Matter movement, pssh get outta here! I'm all up in that joint. My first and only visit so far was very pleasant. Greetings, recommendations, a run down on a special, and of course an offer to try any flavors. I don't think I've been to a bad Ben & Jerry's spot and I don't believe that'll ever be the case. I gotta be honest though.... I'm too enthralled in ice cream heaven to even care about service. read more

Ben & Jerry’s - Toppings - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

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I always like driving by this Ben & Jerry's since it's right off of Fairview and on the way home from a trip to Southpark (for me). It's a plus and minus at the same time since I can always feel the wheel of the car wanting to turn in and grab a cone or cup. There are many flavors to choose from as well as a variety of options to take in ice cream from shakes to cones and sundaes... it's probably a good bed that you can find a flavor you like - plus they let you sample some if you can't decide right then and there. My last visit, I was just driving through so I needed something that was pretty mobile. I went with a shake... it was good, but I kinda felt a little cheated since the pictures on the menu versus what you actually get are a little misleading. Same goes for the regular cones and things... yes, it's Ben & Jerry's, but man I just wish it was priced a little better for the hard working joe-schmo like me. [In retro spec... I guess it was was priced better, I would probably be 10 lbs heavier and in the store every day consuming everything in sight - mental picture of me as a godzilla monster and all the cute little ice cream cones running in terror]. read more

It's Ben & Jerry's ice cream what's not to like. I had a waffle cone dipped in chocolate, filled with coconut ice cream layered with gram crackers. Sooooo tasty. Wife had a milkshake she loved it, wouldn't let me taste it. read more

fav place to get ice cream. workers were all so nice and thoughtful. highly recommend fairview location read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

The staff at this Ben and Jerry's is the BEST!! I have been in 4 times in the last 2.5 days due to my son getting his wisdom teeth out. (Milkshakes are great for that!) On my second visit, the staff member remembered me and packed the milkshake in an amazing homemade ice bag so it wouldn't melt on my way home! Today, a staff member I had never seen before asked me if I was the customer whose son had his wisdom teeth removed. After I said yes (amazed that he knew that and bothered to ask), he told me he really hopes my son is feeling better today! If that's not stellar customer service, I don't know what is! Oh and the milkshakes are awesome! read more

You can't go wrong with this 'scream. Although the cookie dough ain't as loaded as it used to be, they've got some delish options. That Netflix and chilled ice cream is tops right now for me. read more

This place seemed to be a little dirty. The staff was friendly, but I just felt I couldn't touch anything around me. The bathroom toilet was also clogged all the way to the brim with something not very nice, that I won't mention. It made me feel a little sick. I got my ice cream and left. Probably won't stop back to this location. read more

Ben & Jerry’s - Saturday night dough - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

I like and support the philosophy of Ben and Jerry's and I know that high quality comes at a price, so that is not what made this experience just ok. It was not my delicious sundae either. Say it with me now: soft brownie sundae with strawberry ice cream and hot fudge. Yes please. The thing was, when we walked into the place it had a faint odor of... well it kind of smelled like... urine? Not overwhemlingly, just this brow and nose twitchworthy background scent. Just makes me maybe want to go to a different location... read more

Stopped in with a sudden ice cream craving tonight and had the best experience with the two guys working. They were so charming and fun. The ice cream was amazing too! read more

What's not to like about ice cream? Good selection of ice creams. Staff is usually pleasant with a side of apathy thrown in depending on what time it is. The only thing I don't like is it just looks dirty in there. I never want to stay inside. read more

Not a good experience at this Ben and Jerry's. I ordered a brownie special. The brownie was hard and the hot fudge that I asked for was not hot. The lady serving me the icecream said the hot fudge machine wasn't even on. Her coworker just laughed and said "oh thats funny." Since when is serving a customer a crappy brownie special funny? 2/5 Would avoid. read more

What's not like a chocolate rimmed waffle cone full of Cherry Garcia ice cream...nice shop and good service.

Love the ice cream!!! One of the best...the young guy with the tattoo arms wasn't too pleasant...he was snippy and made me feel rushed - like he didn't have time to help me...hence the 3 stars. Where do the ladies go that use to be here? They were super nice!!! read more

Ice cream was good, but shop was filthy. Layers of dirt on front door and outdoor tables.

I had a great experience the first time that I went there.The employees were very kind and the service was great.The second time that I went an ordered a brownie and asked for it to be warmed up the employee asked if I was sure I wanted it warmed up.When I told him I was sure he came up with some bogus story about how they aren't supposed to warm brownies up.I informed him that the employee that served me last time offered to warm my brownie without me asking and he looked dumbfounded.If you don't wanna work just stay home.Don't be lazy and a liar. read more