Promised to move all household good in a single truck-did not. Charged $700 more to move same goods than they did a year ago. Refused to call me back.
On May 25, 2016, Belmont moved my household goods. Though I was assured at the time I booked the move that a large truck would be sent, the truck that arrived was unable to get all my goods onboard, so the crew had to make 2 trips. Though I was not happy, this did not cause a considerable problem, due to the fact that the old and new addresses were only 2 miles apart. The crew moved us in 7-1/2 hours, for a total of $1162.50. I recently contracted with Belmont again to move my household goods. At the time, I booked the move, I told them that I would need a large truck, because during the previous move in May, 2016, the crew had to make 2 trips. She assured me that the truck would hold all my goods. On July 10, 2017, the crew arrived in the same size truck that was too small a year ago. I told the driver then that the truck was not big enough and, after he surveyed our goods, he told me that he 'guaranteed that he would get it all on the truck'. Loading was begun at about 9:30AM. At 3PM, the driver came to me to let me know that they would NOT be able to get all of our goods onboard. I called and complained that the truck I requested was not sent, and that the crew was not going to fulfill the agreement to move all my goods as requested (one trip). I was that, because they could not get a tractor/trailer into my driveway at the new address, they sent the largest straight truck that they had. I had not been informed why this truck was sent, nor why they could not send a larger one until after loading had been going on for more than 5 hours !! I was offered the option of having the same crew return the next day to finish, with me paying for their time & travel. I declined. After the truck was completely full (leaving LOTS of outdoor furniture and miscellaneous items behind), the crew drove to my new address and began unloading. I was charged from 8:30AM until 9:00PM, with total charges of $1875. I had added NO additional furniture or other items between this move and the one the prior year. I have called and talked to Andrea on 2 occasions since this latest move. After discussing my issues, she wanted to talk to the crew and said she would call me back right away. After waiting 2 days, I called her back on July 19. Of course, the crew claimed that they packed the truck 'tight' to get as much on as possible, which led to addition hours being charged. Andrea also stated that the items moved this time differed from the previous move. I challenge that premise because the same size truck was sent... what they put in it doesn't matter. After much discussion, I asked to speak to Andrea's supervisor, which she agreed to. She put me on hold and came back to inform me that her supervisor was in the warehouse and unable to speak with me then. She promised that he would call me back at the earliest opportunity. As of July 27, 2017, I have still not heard from either Andrea or her supervisor. I have been a good customer of Belmont, having used their services several times for local moves. However, I have several issues to bring up. 1). I feel I was charged an outlandish amount for this latest move. 2). The crew were extremely slow, with at least one of the crew-members being useless. "Packing tight" is a poor excuse for the additional 5 hours this move took, given the same amount of goods. 3). I paid for 4 men and a truck at $150/hour. I believe that I got the equivalent of 2-1/2 men. 4). Belmont has a SEVERE communications problem. Not letting customers know that the equipment that you're sending will not do what was contracted is inexcusable. When promised a return call, they should fulfill that promise. 5). One member of the crew opened our refrigerator, got a soda out, drank it, and hid the empty can in the bathroom vanity. VERY unprofessional.
STAY AWAY from this company !!! read more
