In behalf of my sisters. "I am So Glad we found this place…read more My sister and I were looking for a new Home and came across this place. From the moment we walked into their lobby, we were welcomed in a friendly and professional manner. We want to extend our most sincere thanks to Karina and Jessica, who assisted us in making this possible. If you are 55+ and are looking for a nice (brand new) reasonably priced and with a great Team in management and maintenance, THIS IS THE PLACE. We had had some issues to have maintenance attend and they were fast and efficient with their response."

I have been here for almost a year and my rent is $820 a month for a 2 bedroom 1 bath 2nd floor…read more Not including water and sewer $47.20, trash $15.00 and pest control $3.00. And that's every month. Total is $885.20. Now that's all fine with me. But at the end of my lease, the new management team is going to be bumping my rent up from $820 to $1040!!!!!!! With no improvements to my apartment, that's ridiculous. The new company does not care about keeping people living in their apartments. They only care about taking the money you have! Look some where else.

If I could give this place negative stars I would…read more My truck was broken into - someone took bolt cutters to the padlock on its toolbox, neighbors garage broken into 2x. Property has signs pretending that their are surveillance cameras - without any cameras in areas the residents need them in (inside the office doesn't really count - that's a given). People smoke and get drunk at the pools - if I wanted to take my family to a bar I would, taking them to a pool shouldn't be a lesson in drunk people. I don't mind someone having a drink in moderation - but when all you smell is smoke and alcohol at the pool, and families are avoiding it - not cool. Second hand thick smoke blowing in your face by drunk people who don't care - what was supposed to be fun for my kids was pretty well ruined, especially since the apartment is supposed to be "family friendly" with a playground etc. Management when we signed a year ago seemed ok, at least office wise - the new management needs to get their head out of the dumpster, the office lady's seem nice and genuine - I'm thinking it's the upper management, property owners. New management took over, a month in and they never notified us of our monthly water bill by mail or on the online portal they offer residents - then threatened us with "eviction" "due to unpaid rent" notice on our door - and we didn't know what it could be until we went to the office and found they were trying to late charge us as "rent due" for a water bill which never showed on our account - something that they never notified us of and we never received an amount for - but our RENT had been pre-paid in full about a week before it was even due. (Previous owners were amazing at getting water bill amounts owed out to residents) Come to find out new management applied our rent check to our (typically under $50) water bill "first" so they would have "eviction rights" pretending rent wasn't paid. (They legally can't evict for a late water bill - but can for late rent) How do you deposit a rent check before the rent due date and have it clear a week before the rent due date - then apply same rent check to a "water bill" first - a water bill which they say was dated over a week after my pre-paid rent check had cleared their account AND they claim a water bill that never posted to my account until after my rents actual due date... They toy with your money at will - to give themselves the upper hand "just in case" and then send brutally worded notices -even if they are at fault. Another 2 months later, never been late on rent here. Oversight - we were late, our fault - take full responsibility. Management leaves an absolutely NASTY worded notice on our door - no courtesy at all, me and the wife ask each other if the other had paid it... Nope - we get them their check the next business day. We take in the check and the form they signed as an agreement stating that EVERYTHING was paid in full up to date on Dec 8th and that they would waive all late fees. SIGNED AGREEMENT. Today the 22nd, get a notice $220 past due $190 of which is late fees. Ummmm how? Rent was paid in full this month. (I know how much it is), water bill as of December due date was paid in full according to the numbers their system gave us the day we wrote the check after the rent due date... I even went and called the front office on the 8th before writing the check 2x to verify. No, I don't plan on renewing. I really wanted to like this place. - pro would be maintenance guys, very friendly and they seem to do good work

I have been a resident here for over a year and I just happily renewed my lease! My experience here…read morehas been nothing short of amazing from the first time I called to inquire about the apartment to the time I signed my lease and picked up my keys! The process was seamless. The staff at Belmond are all super friendly and truly care about their residents. Whenever I call the office Ronnie always answers the phone with a pleasent greeting ready to address my concerns. He also takes the time to follow up with me to ensure that my issues have been resolved. The maintence staff is great as well! Anytime I put in a workorder they come and address the problem in a timely manner. Also if I have a question and see them on the grounds I ask them and they are always willing to help! Whenever I go into the office I am always greeting with a warm smile so I can't understand how some of these reviews are saying such nasty things about the office staff. I've had issues with mold twice due to leakage from my upstairs neighbors but it was address right away. And yes the repair guys (not maintenance) tried to do a patch job by spraying some mold solution and painting over the mold but I refused to allow that. I made them do the job RIGHT so yes as a tenant if you see something not being fixed correctly SPEAK UP don't blame Belmond these are contracted workers they don't WORK for the apartments. Our breeze way was dirty the office staff made sure to get it cleaned up and looking all nice and sparkily. And yes we have had an issue with overflowing trash but with a complex this big you can't expect the office staff to sit by the dumpster to make sure people who don't live here aren't dumping here and the ones who do are actually putting it inside the compactor not around it/ I know they do the best they can to keep that area clear of debris and trash but honestly it won't be clear ALL the time. That's just ridiculous to expect. And as far as the towing there are MULTIPLE communications that go out to remind residents to register their vehicles. Now I will say that they do need more visitor parking spots but rules are rules and your negligence is not the fault of the apartment. Register your vehicles and have your vistors park in designated spots and register theirs and you won't get towed. As for the pool being full I do agree that wristbands need to be checked often during and even after office hours BUT it was a hot summer and at one point the back pool was closed due to it being serviced so that caused the front pool to be full during June. Now let me address what I love most about living here. Not only is it that the office staff (especially Ronnie!!!) and maintenance staff are outstanding but they give us the option to pay our rent twice a month (1st and 15th) through a company called Flex! I have NEVER had this at ANY place I've stayed at and it is a HUGE convenience! I don't have to pay that huge amount right at the beginning of the month. They have activities at the office at least once a month to bring everyone in the community together which I truly enjoy! Oh and they also partnered with Spruce to offer us housekeeping services at a nice discount! Best prices around! I say all of this to say that the staff here at Belmond really go out of their way to offer a Luxury apartment experience. There are too many apartments nowadays that use the word "luxury" loosely not offering HALF the amentities Belmond does. I enjoy my neighbors in my building we all look out for each other and I love the community itself! I am proud to call Belmond my home and you would too! So yes 5 star rating is deserved because I've received well above 5 star treament as a resident! I love it here!

1 Star -- Beware of Excessive Fees & Poor Management I would…read morenot recommend living at this apartment complex. Since the new management and ownership took over, they have shown little willingness to work with residents. Management staff, including Alyssa and Alex, have been especially unhelpful and inconsistent when addressing resident concerns. If you're unable to pay rent on time -- even when you reach out immediately to make arrangements -- they issue a $75 eviction notice. The office manager may say late payments are allowed, but then your account gets blocked online, forcing you to use alternative payment methods like credit card, debit card, or MoneyGram, which come with additional processing fees. On top of that, extra charges are added (sometimes around 10% of your rent), and by the time everything is processed, you end up paying much more than expected. Policies are inconsistent, communication is unclear, and management is not transparent. The excessive fees, lack of flexibility, and poor customer service make this a very frustrating place to live. I strongly recommend looking elsewhere.

I can't say my actual grievances because I have friends that still live here and I don't want…read moremanagement to recognize the story and punish them. Let's just say if you live here your neighbors are not good people

So far my issue is the worst parking situation I've ever experienced anywhere. You have to pay for…read morea parking space or get towed away at your expense of at least 250.00 to recover your vehicle IF YOU CAN FIND IT. THATS ANOTHER ISSUE THAT CANT BE EXPLAINED BY THE MANAGEMENT OR ANYONE UNTIL YOU PAY MONEY. SCAM

Very Helpful Managers Today the managers were dealing with a…read morelarge Amazon delivery to the apartment lockers after the holidays. I drove up, and they brought all of my delivery boxes and placed them in my car. They were incredibly generous and helpful. They love to plan community parties also !

The office staff is joke maintenance is good but extra nosey into your personal things. Honestly…read moreit's white girl yaya sisterhood. If your not white they write you off. Complaints not heeded too. Also there gun ho security officer will pull his service weapon on you in plain clothes. No thanks after all the shooting by cops in Fort Worth last thing you need is getting shot at in your own apartment. Not safe I moved to broadway chapter newer and nicer people to deal with

Great location and apartment layouts, but be wary of which direction your unit faces if on top…read morefloor. We have our AC set to 66° for 24 hours a day ($$$) and yet it is still hot enough inside to break a sweat every afternoon. It simply cannot keep up with the square footage of certain units even with the blinds closed tight. The heat is radiating straight through the poorly insulated walls, you can feel it's hot just by touching the wall. Chocolate melts sitting on the table for an example. Again great location/everything, just select a unit carefully...make sure you tour in the afternoon around 5-6pm when you'd be getting home.

I lived here for about a year before making the decision to move out of state. It's just location…read moreand I would not consider these apartments to be luxury but they are well-managed. Several of my appliances (ac switch), lights, and fixtures (knobs) broke within 3 months of move-in. The maintenance staff are very kind however they seemed to be short staffed (there only seemed to be two) and low on supplies because the most of the replacement items were clearly from other vacant units since they had a short life. I ended up doing some repairs myself. Also they only fixed major items and seemed to bypass smaller ones. I suspect that's why the lights in my apartment went out fast because they were hand-me downs. If you are noise sensitive, as I found out, only rent from the center building because the train comes through pretty often and it's often loud enough to vibrate the eastern buildings at night and insulation isn't that good. The rent increase for the next year was around $100 on top of the additional monthly fees. The leasing consultant also did not tell me that the washing/drying units were not apart of the rental and would be $40 extra per month right until I was there to sign. When I first toured the apartment they were there and it said w/d on the site listing. This apartment complex charges a lot upon move out as well like wall marks and they even claimed painting inconsistencies were damage. The office staff were nice but the move-in/move-out just left a bad impression. The grounds are kept pretty clean and so is the clubhouse area which is nice. The parking garage is also spacious and there aren't any ridiculous parking policies surprisingly. If you are on the younger end or just more outgoing side, just know that it's not really that vibrant of a community despite being on west 7th. Might be a plus for some. If I could've done it again I would have rented closer to southside.

Don't move in this complex if you have kids, I come home from a doctors appointment with my 1 year…read moreold to find a paper inside, not outside the apartment, inside stating having a bouncer on your patio is "littering your patio". Then i call and the lady is the exact opposite of polite and also saying it's a $75 fine daily if it's not removed after the 1 day notice.

If you are searching for a place to rent: run far away from here. Luxury needs deleted from their…read morename. They will be fake nice to you when you come in and as soon as you sign the lease... they will not help you with anything. They gave us keys to a roach infested apartment and I did not stay longer than 5 minutes in this apartment. It took me 45 days, 15 phone calls, nearly 20 emails and 3 trips to the office to get my refund check back. I also had to leave personal belongings in the apartment due to the infestation. The regional manager and on site property manager were of 0 help in this process and when I inquired about how disgusting it was to have a roaches in my apartment infesting every box and item I brought in... the manager said "what would you like us to do...? We've done what we can" while smirking... Do NOT settle for this place you WILL come to regret it. I could probably write a book on my experience but instead I'll add some pictures!

Had a broken water line and they would not fix it until we called the city. We pay for water every…read moremonth and apparently they do not use our payment to pay the city. Trash is always full. Does not exterminate but charges for it

Wost place now. It was a good place before B.O.C asset management got involved. Outrageous rent…read morehikes. Nothing on the website is true. You will not have new appliances. Let alone "brand new, all black" appliances. The office staff is never available. The voice mail box is frequently full. There is no access to emergency mantinance. The dumpsters over flow for weeks on end on a regular basis. Which means there's glass and metal in the parking lot. Do not move here. Save yourself, go somewhere else.

We have signed 3 leases since we moved here. The apartments are nice and the staff is great. We…read morewould recommend them to people. Love them.

Lemme tell yall about Belterra Apartments in Fort worth, TX. THEYRE SHIT!!…read more We had a nat/ant problem that was worse everytime pest control came (when they did come, cause they always claimed no one was home and apartment was deadlock which I was ALWAYS home), infested I had to do multiple home remedies to get rid of them and then I finally did with NO help from them. Our AC broke and for 2 1/2 months during the PEAK OF SUMMER, they kept telling us the AC was running fine even though our apartment was 89+ degrees and you can feel it when you walk in. They finally admitted it was broken the whole unit had to be replaced after I went to corporate and had them send a HVAC company out instead of Maintance. Took them 2 weeks to repair. During the broken AC we got TWO 800.00 utility bills because the AC was still running and racking up the bill. When talked to utility company and office they both claim couldn't do anything.. (mind you it's a 3bed 3bath apartment and our utility bill was always above $400 EVERYMONTH anyways And now was double). Ac continues to freeze up every month until and have to have Maintance come to unfreeze it. So then a white man randomly tries to open our door at 3am (suppose to be gated and secured community) no one know who said man is on my camera but okay. THEN there's gun shots in parking lot at 11pm. Our appliances were from 2005 so we're always broken, washer machines flooded apartment TWICE! We're compensated $500 on our rent for all the unconvincing. Omg thank you so much, for that on our already $2700 rent that we pay FOR SHIT!!!! Also trash is never picked up even though it's included in the rent. You're lucky if it's picked up. and the pool, gym, basketball court and lounge you pay for in rent as well is NEVER able to be used due to Maintance or it's broken. So yeah.. we paid $2689 in rent plus $400-550 in utility bills every month for all of tha lovely stuff in just a 12 month lease. lol BUT we had excellent WiFi which was included in our rent so yeah. now we are in a 4 bed room and 2 bath and our utility bill is only 255.00 for 30 days instead of min $450.00 So you're probably paying for other people or vacant apartments utilities, bugs, no working appliances, mold, floods, no AC, no amenities, gun shots, and no trash service when living at BELTERRA APARTMENTS but they have EXCELLENT WiFi.