The very rude lady who answered the phone refused to answer my question she continually interrupted…read moreme and was extremely unkind. I'm not one to call people names, although it's difficult not to. Let's just say she does NOT belong in the customer care industry. Shame on her for treating a person who is in a lot of pain like that.

From the owner: Any pain doctor at The Institute of Pain Management understands the level of discomfort associated…read morewith any form of pain. From general pain to visceral pain of the internal organs, we have a diagnosis, method, and treatment plan for your unique situation. We are committed to relieving the tension in those strained muscles and the throbbing, gnawing pain in your bones. For more information on how a pain doctor at The Institute of Pain Management can help you, visit our website. Severe pain can interfere with your daily life and keep you from the things you love doing. Don't suffer through pain any longer. The pain doctors at The Institute of Pain Management in Midland, TX are here to help you treat your problems and get you back to your life.Meeting with a pain doctor can be one of the best things you ever do for your health. Chronic pain can really stop you from doing all of the things you enjoy. The pain doctors at The Institute of Pain Management will work with you to come up with

Every time I need to contact the office it takes multiple calls before you finally talk to someone…read more I don't even know if the Doctor knows what a bad impression that makes on his office and his brand. As medicine becomes more detached so does the customer service. Please have a lot of patience because the Doctor is really nice. Additional note, I have now tried 3 days in-a-row trying to get an appointment or at least speak to a nurse but have not received any call backs! I might just have to find another doctor! These people don't care about their patients!

I would not recommend the Midland Spine Institue at all !!!!! I was referred to Dr Jeremy Jones by…read moremy neurosurgeon to see if steroid injections would help with my severe back pain. Well on the first visit, he contradicted what my neurosurgeon diagnosed me with (first reflag) then wanted to do a procedure I did not really want to do. The procedure did not work so he decided he would try a steroid injection in my L4L5 space. He or anybody at the appt or in the actual day of the injection never once explained what was going to happen or any side effects or risks with the injection. After the injection I was rushed (I felt) out of the office - only watched or monitored me for like 10 mins even though I told them I felt very dizzy and nauseous. A week after the injection, I started to feel extremely dizzy lightheaded nauseous and have a huge headache so I tried to call Midland to no avail then tried to call Lubbock and the receptionist told me they could not help me and that I should go to an urgent care center. I could not believe that they treated me this way after I explained what was going on and that I wanted to talk to the doctor or a nurse to find out if this was normal. BTW I was told Dr Jones NEVER calls his patients ... if you have a question or concern you have to make an Appt to see him. RIDICULOUS!!!! Please do not go to the place .... RUN RUN as fast as you can away from them !!!!!!!

Dr Neil Doctor did a procedure on my back that he should not have done. His botched attempt at pain…read moremanagement left me lying flat on my back in serious pain, wearing a diaper, for the entire month of June. After one procedure that did nothing to relieve me of my pain, my husband called his office. He was told to give me ibuprofen and take me to Urgent Care. Being rude and unhelpful seemed to be a way of life for his staff. If you decide to go to this doctor, chances are fairly certain that he will attempt to sell a spinal neurotransmitter. Be careful.

Midland Physical Therapy is hands-down the very best in West Texas. The staff is very knowledgeable…read moreand friendly. They helped me when no one else could...and did it incredibly fast and with so much compassion! The dry needling and laser therapy that they use was life changing for me! I have maintained my good health and completely eliminated my back and neck pain by continuing the exercises that they taught me. If I ever have problems, I will get to them before I have a medical procedure or spend a lot of time and money jumping from doctor to doctor.

Tried calling to make an appt and after being on hold for several minutes and being transferred…read morearound, I was told I need a physicians referral to talk to anyone or to make an appt even though right on their website it says, "no referral, no problem." "We can see patients without a physicians referral." They didn't even bother to ask me any questions.. Waste of time.