The worst part of this whole post is that the employees, ALL 6 that I dealt with are afraid of the owner. They call him to see what they can do, for customers in situations. So my son and I went and got him measured, by "trained employees" the Tux came in we were contacted Thursday late afternoon,tux was ready for pick up. My son went after practice on Friday picked up his Tux. He tried it on when he got home, the pants were so big that he had sweats on underneath and they still fell off. Called and they were closed. Went in first thing Sat. morning, nothing they could do. She called him (owner)after me demanding it(scared) he agreed to give me back $50 we went searching town at 11:00 day of event for tuxedo pants. Ended up finding a pair for $70, wasted my entire morning and missed another event. So today when I returned the tuxedo, I had my receipt for the pants that we purchased for $70, that were 4 SIZES smaller than ones that they had ordered with tux. I felt they should have had to pay for the pants entirely, so I asked employees! They were visibly unsure of calling "the owner" they did. he said NO too bad, I asked to speak to him, as I could hear him yelling at the girl on phone. Not her fault, but I was not happy with situation at all, she handed me the phone, and he NEVER ONCE apologized for the mix up, was yelling repeatedly "did you wear the tux, did you wear the tux"...Um NO I didn't my son did, as we had NO other choice! Pants didn't match that we had to buy, because your so called trained employees measured wrong! He was yelling at me!whatever happened to customer service! I could only imagine being a bride and having to deal with this owner.. Needless to say I spent an additional $20, tux didn't match, I wasted my entire morning and the Owner is a total ASS, to customers as well as his High School age employees. I have at least 5 more proms to rent tuxedos for,as well as many other LIFE events!OH and many, many friends that will be sure to hear of this ordeal guarantee I will tell everyone I know, hope that was worth $20.00 ASSHOLE! read more