My husband suddenly was faced with urinary retention and required a catheter . Our primary care…read moredoctor suggested we contact a urologist when the prescribed medication did not assist in correcting the problem. I contacted Northwest Urology as my husband had a hernia operation several years earlier with the practice. From the very beginning of my conversation the staff was polite, caring and extremely helpful. Lisa fully exceeded my expectations as it's Thanksgiving week and I figured there would be little possibility of an appointment. We live on San Juan island and we're coming to Bellingham for a scheduled doctors appointment as this semi crisis arose. It was the end of the day and she promised to get back early today if she could fit us in. She texted me at 9 am today with an appointment. Really great service. When we arrived for the appointment everyone was friendly and willing to help with the paperwork process. I love their online process for all the documents. Quick process. Our doctor took the time to answer all our questions as he squeezed us into his schedule. He even gave my husband a YouTube link to watch what the next scheduled appointment will be. Thanks Dr. Reznicek. Brennan our CNA also was friendly and knowledgeable with a calming demeanor. And finally to all the ladies in scheduling, they too were just super. Our follow up appointment is within 2 weeks. All I can say is that this group was awesome and I would recommend the practice highly. Thanks for all your support.

I had a severe UTI with symptoms still present after a 10-day course of Cipro. They asked for a…read moreurine sample, which they asked for me to place in an unmarked cup in an unmarked cabinet. They never tested it and never sent it for a culture. They blamed my continuing symptoms on my pre-menopause and urinary inflammation. Mind you, I had bad back pain, urethra discomfort burning, fatigue and it hurt to sit. It has been a month and I'm still having symptoms. Another doctor tested me for other issues which were positive and still more tests to come but it was not my pre-menopause or continued inflammation, I have an actual infection of sorts. PNW Urology are medical gas lighters. My husband went there and had a bad experience as well as co-workers of mine. When I called them to ask for my UA results, they called back saying I need to come in and pay again for an office visit to get my urine tested. Medical malpractice and a lack of regard for peoples help and well-being.

Very disappointed with my husband's car at this practice with Dr. Petit. Extremely poor side…read morebedside manner no communication and would get upset when I asked questions about Care. Given not clear answers being brushed off, asked this numerous times on a few appointments when he had a certain procedure done from another office, which makes me feel like he never reviewed my husband's medical records prior to coming there. He does not like to be asked questions and he makes that clear in his demeanor left on both occasions feeling very uneasy will be changing care.

Spent 2 weeks waiting for a plan to help with kidney stone pain-(horrible pain btw) xray shows 8…read morestones- they had me see the nurse who decided the solution was to do absolutely nothing for me! Ok I am lying on the floor at work- can't sit normally at my desk from the pain. Her claim is yes there are 8 stones and yes you are in a lot of pain but the xray doesn't have the stones in a place we worry about - maybe see a different doctor! Ok two weeks waiting and now get to start over with another doctor!? Do nothing is the solution? No longer a good location to go to - never ever have I been treated this way! Don't waste time here- go to a doctor and or nurse who takes pain seriously and seeks solutions (you know what you are there seeking)

Horribly staffed office. I LOVE Dr. Casperson's podcast and was so excited to have such a great…read moredoctor in Bellingham. However the clinic itself is an administrative mess. I was just hold for 30 minutes just to be disconnected.... My pharmacy has faxed in a refill twice with no response (I had an appt two months ago and another one in August and there is no reason they should not refill a med the provider said I should stay on). When I was a new patient, it took FOREVER to get set up with care because the person didnt know how to navigate their new patient intake process and had to keep putting me on hold to get help. It doesnt matter how good the doctor is at medicine if administratively you cant get through on the phone or even get a basic refill....

If I could leave a negative score I would!! Dr. Casperson was scheduled to see me for an…read moreappointment regarding my vaginal prolapse. I truly was in pain & need some guidance. She came into the room, with not even a hello!!! She was short, snotty & pompous. She proceeded to tell me I needed a sex therapist! She did NOT even do an exam. As I was leaving, absolutely furious, she shouted, " Oh & it may help you to listen to my podcast!!" What a complete waste of my time & I would say to anyone...run, fast in the opposite direction of this wack job! I cannot believe she's still practicing??!!

I've had 3 bladder surgeries. Dr Warner did the first one and it worked out the best. I recently…read morewent to him for a kidney procedure. After my procedure, he came to see me in the post-op and told me everything was clear and I didn't even need to come see him at his office. I was glad to not waste a couple of hours for an unnecessary trip. I like that he runs on time for appointments in his office. I don't like spending time in the waiting room. I have recommended Dr. Warner to many people.

Dr. Warner seems nice the first time I saw him however the reception area leaves much to be…read moredesired. Quite rude and abrupt to say the least. I felt she treated me like cattle market :( He is obviously really busy and rushed off his feet but the time management should be better really. I had a procedure in hospital and he was delayed and no-one came to talk to me after in the recovery room. I am unable to make an appointment to talk to him as I have questions so have to resort in going to see my doctor and hope the report has some of the answers I am looking for. In the meantime all a waiting game. Quite sad

5 months with this dr, and i am contacting my family dr to send me to a different specialist bc i…read moream worst. No improvement and his front staff is rude, asian heavy woman is the rudest.

My GP recently referred me for suspected prostate cancer to Dr. Andreou. I have since been…read morepositively diagnosed with prostate cancer, and I will need to have a surgery called "radical prostatectomy." In simple terms, I will have my prostate gland completely removed. A serious affair. Upon first meeting Dr. Andreou I was impressed with and comforted by his compassion, self-confidence and his apparent capacity to carry a giant patient load and still remain organized and efficient with the help of an impressive Receptionist staff. Dr. Andreou is SO busy that his staff double, triple, even quadruple appointment times! Whoever gets there first gets to see the doctor first. A bit of an aggravation, but as things go, it's worth the minor annoyance and extra waiting time. Dr. Andreou is known amongst his colleagues as one of the top urologist/surgeons available. I know this from having talked about him with other doctors. It' unanimous, this is a top doctor! My experience so far with Dr. A has been a learning experience. He really is VERY busy, and moves his appointments along with alacrity - as much as is possible. This means that as his patient you need to arrive organized, alert and ready to ask important questions that may be troubling you. Get right to the point, this man has no time to waste. At my first couple appointments with Dr. Andreou I sat there passively, as if expecting the doctor to automatically know what my troubling issues were. I learned after a couple of appointments like that to assert myself, aggressively if necessary, at the first opening, to get answers to some troubling questions. The way the doctor deals with questions I found to be quite remarkable, making him a really special person. He is, to put it in pop culture terms, an 'Empath.' (You know....from Star Trek.) He reads people. First, he welcomes your questions. When you query him, he listens to you carefully. Then the remarkable stuff happens: very subtly he tunes in to you. He is watching your body language, getting your mood, learning your comfort zone in talking about complicated issues. This happens so fast, you don't even register it! But you will feel well-served afterwards. I rate Dr.Andreou right at the top in his field. I'm trusting this man to cut my body open and remove an organ, something I would absolutely not trust to just any doctor. So maybe you have to wait a while for your appointment because it's been double-booked! The long wait will be worth it, because you're getting the best in the field. PS; FOR THOSE SNOOPS WHO MUST KNOW THE END OF THE STORY. Here it is: I BEAT PROSTATE CANCER! My surgery was perfectly successful. Dr. A said this was because 1.) I'm in relatively good health otherwise and 2.) I was diagnosed early. The cancer hadn't had time to spread anywhere. I had a 5-day "Holiday" in Surrey Memorial Hospital. (Anyplace where i don't have to cook or clean, I call a HOLIDAY!). Actually the food was fine. And I lucked-out and had a private room, even with a window with a view. How could the hospital experience be any better that that! Unfortunately, Dr. A's closure of my surgical incision sprung apart TWICE - he was away on 8 weeks' holiday - and the Emerg. folks really weren't competent to sew a person's abdomen up perfectly. So my scar is bigger and uglier than necessary. Oh well, I"ll wear hi-rise bermudas and swimming trunks this summer! Thanks for asking! Will Travis

Dr. Andreou is knowledgeable, compassionate, has a great sense of humour. No pun intended, but you…read moreare in good hands if Dr. Cal is your Urologist. Excellent Doc.