Very disappointed. First, Melissa, Dr. Pasceo's nurse, wouldn't call me back for weeks. When I…read morefinally got ahold of someone else, she was rude and condescending, telling me that I couldn't, under any circumstances, not have a wellness visit. When I asked about having additional time with the doctor to discuss concerns, I was told that it would more than double the price because they would charge for a wellness and office visit. When I asked why she needed a wellness visit since she's up to date on her shots, I just kept repeatedly being told it's policy.
I called back and asked a few more questions later, and the woman who answered got snippy again, and repeatedly told me that my mother should just call. I am 23 years old. I scheduled the appointment. If they have no problem with me asking questions about a wellness visit, sharing shot record information, telling me her patient status (which was wrong in their system, which if I hadn't corrected, would have cost almost an additional $30 for her visit), etc, then why not answer why she has to have a well check?
The office manager, Amie Ramirez, is no better. I was told that never, under any circumstances whatsoever, will a doctor talk to a patient or patient guardian outside of an office visit. Why have a doctor that, if there's an emergency and I call, won't speak to me or anyone else? When I said that the nurse, Melissa, hadn't called me back in WEEKS, she started defending her, and said I had to send call logs before even starting to file the complaint because, and I quote, "She's been Dr. Pasceo's nurse for over 20 years and there's never been a problem". I got a phone call from the office as I was on the phone with the office manager, but haven't until today when I've been leaving voicemails since the 6th? It's the 29th.
When I originally called to schedule the appointment, the lady who answered the phone told me that they had several open appointments since they haven't been seeing as many patients because parents are worried about bringing their kids in due to COVID, but I now I wonder if it's because of COVID, or because of how poorly they treat their patients.
All of this is a shame, because Dr. Pasceo was very nice when we went in before, but the rest of the staff ruins the office, so I wouldn't recommend it to anyone.
