I was checking online this week looking for a local massage therapy clinic in CP. I saw an opening…read moreat Houle Healthcare. Rather than just booking online, I also called to confirm the opening, actually speaking with Jeremy Houle , Owner & CEO of Houle Healthcare, who confirmed the opening, I was booking online for Thursday Nov 2nd at 8am
I arrived Thursday at 7:50 am for my 8:00am appointment, with nobody at the clinic, it was closed. I waited until 8:15, still no activity. I called the office and left a message letting them know that I arrived at the appropriate time and would appreciate a call back.
I called again at 9:00am and spoke with reception explaining the situation and that I would like to know what happed.
At 9:30am I received a very apologetic call from Jeremy Houle, Owner & CEO of Houle Healthcare, stating that he did not receive the appointment notice, which I booked and confirmed with him, while on the phone Tuesday. However he wanted to make amends and reschedule for 8am Friday, which is his usual day off. I accepted because I really need a massage.
I arrived at 7:50am this morning, ready for my 8:00am appointment. The office was closed. The front desk person arrived at 8:10. I went in , told her I had a 8am massage appointment with Jeremy Houle, Owner & CEO of Houle Healthcare.
She looked at me totally confused I explained the situation, she apologized and said she would call Jeremy, Owner & CEO of Houle Healthcare.
I told her not to bother, I have a job, where I actually need to show up on time for.
Now if I had missed both appointments without any notification, I would definitely be billed for both
I have no idea what kind of massage Jeremy Houle gives, especially since he the Owner & CEO of Houle Healthcare.
However, his customer service is terrible