So, I went to this store with my Girlfriend during a sale on jewelry. She found a pair of 70.00 earrings she really liked. They were having a sale 30% off. It was her birthday soon, and I didn't want her to know I was going to get them for her. I went up to the front desk area and whispered to the lady..." I'll be back, soon", and we hid them in the front by the register.
The day after I was without a car because the transmission failed. So I rode my bike 7 miles the NEXT day to go and snag the earrings.
I found them upfront where we had left them. When I went to pay, I was informed that they were no longer on sale, and that I would have to pay full price.
I tried to explain my situation , and said I wasn't warned that it was the last day of the sale, etc. etc. The women went to the other gal managing the store that day and asked her what they could do. They wouldn't give me the 30%, I asked for just 15%, and they wouldn't give me that either. When I asked " Isn't there anything you can do for me?" The very unpleasant manager said in an annoyed tone, " NO, there's nothing we can do. " So I reluctantly paid full price and went on my way.
She tried to explain why she couldn't. saying that they had to do the same for everyone blah blah blah...
But Mine was a special case. We clearly chose the earrings that day, I got back as soon as I could, I wasn't informed that this was the last day of the sale. etc etc..
I run a business myself, and I'm MUCH more easy going and giving than these people. I would have let the customer have the 30% no problem. I'm certainly not as stingy.
So! after all of this , and the extra 21 dollars they got, They're getting this Yelp review in return. For every action, there is a equal or greater RE-Action. I told my friends. They'll probably never go there. Speaking of my friends.... They informed me that they went to Torrid, and the lady couldn't find enough ways to save them money, and give them discounts. So I'll definitely be going there next time instead of this place. read more