Both my husband and I have been admitted to Houston Methodist Hospital last year-at different times…read moreof course. Neither of us could find one flaw with our stay there. The nurses were attentive and personable and the doctor I had spent real time explaining everything I wanted to know including test results. The food was very good for hospital food and my private room was clean and comfortable. Unlike with other hospital stays I did not feel eager to be released, although yes, home is better than anywhere else to me. Thanks to all at Houston Methodist Hospital for making my recovery so comfortable.

On January 27, 2026, at approximately 3:15 PM, I checked in to the 25th floor of the OPC building…read morefor a left knee gel injection administered by Dr. Flannery. This injection was the result of two prior office visits the previous week for the same knee pain, for which I paid the required $50 copay at each visit (totaling $100). The gel injection itself was not an office visit but an in-office procedure that's fully covered and required no copay as verified by Quantum Health! When attempting to complete electronic check-in through MyChart, I was unable to proceed due to a required $50 copay. I contacted Houston Methodist Billing, explained the issue, and the billing representative contacted my insurance to verify coverage. After confirming that no copay was required, she removed the charge and informed me that she "learned something new today," noting that many staff do not understand the difference between an office visit and an in-office procedure. Upon arrival for my injection, front desk staff on the 25th floor again demanded a $50 copay. I calmly explained the steps already taken and informed them that Houston Methodist Billing had already removed the charge after insurance verification. Despite this, I was told I would not be allowed to proceed with my appointment unless I paid. I contacted my insurance provider on the spot and asked staff to speak with them directly. The staff refused. I then requested a manager. A billing lead for the floor came out but also refused to speak with the insurance and insisted I must pay. The insurance representative was listening to this entire exchange and requested that an office manager speak with them; this request was also declined. Eventually, a supervisor named Angie came out and agreed to speak with the insurance. Even after the insurance confirmed that the procedure code did not require a copay, she insisted that EPIC showed a $50 copay because the injection was administered by an orthopedic specialist. The insurance clarified that the provider specialty is irrelevant--procedures do not carry copays, office visits do. At that point, it became evident that the issue stems from systemic miscoding and improper front-end verification practices. I was explicitly told that two verification employees--Gonzalo and Tavis--apply a blanket $50 copay for all encounters rather than verifying service codes properly. This aligns with my experience over several years, during which I am repeatedly forced to pay incorrect copays and later receive refunds after backend audits. This practice appears to rely on patients either not knowing their benefits or not having the time or energy to challenge improper charges. It places an unfair burden on patients, creates hostile front-desk encounters, and undermines trust in the Houston Methodist billing process. My questions to Houston Methodist leadership are straightforward: Is this practice officially condoned? If not, why has it not been corrected systemwide? Why are insurance verification staff not properly trained on the distinction between office visits and in-office procedures? Why are patients routinely forced to overpay and rely on backend refunds rather than being charged correctly upfront? I am exhausted from having to fight this same battle every time I receive an in-office procedure. Numerous complaints over the years have resulted in no meaningful change. Same billing issues exist in other departments including Pain Management. Billing should not be a difficult task. I am perplexed by the Houston Methodist Hospital and their inability to fix their billing system once and for all. Assume the responsibility and don't dump it on your patients!!! Houston Methodist prides itself on being "Number One in Texas." That distinction should apply not only to medical outcomes, but also to honest billing practices, staff training, and respectful patient treatment. Until this issue is addressed at the management level, patients like myself will continue to face unnecessary stress and confrontation for charges that should never have been applied.

Visited Texas Medical Center while in Houston. The atmosphere was impressive and expansive, and the…read moreoverall experience felt well-organized and professional. Our daughter is currently working here, which gave us a chance to spend some time in the area and see just how massive this medical district really is. The area is beautifully maintained and enormous, with world-class hospitals, research institutions, and medical schools all concentrated in one place. I jokingly call it "the Las Vegas of hospitals" -- the scale, energy, and constant activity are remarkable. Overall, an incredible medical hub and something quite impressive to see firsthand. Saluti.

I will never use Teladoc again after my experience with Dr. Elizabeth Onugha. From the very…read morebeginning of the call, she had an attitude and came across as completely unprofessional. I was on hold for over 10 minutes, and when she finally joined, her tone was rude, dismissive, and impatient. Instead of showing empathy or professionalism, she hung up on me -- without ever asking about my sick child. As a hardworking mother with excellent insurance, I expect basic respect and compassion -- not attitude and rudeness. This kind of behavior is absolutely unacceptable, especially from a medical professional who is supposed to care for families. 0/10 -- I would never recommend Dr. Onugha or Teladoc to anyone. Patients deserve to be treated with kindness and understanding, not dismissed or disrespected.

The nursing staff I give five stars. I came in for an induction and stayed four nights and had a…read moredifferent nurse every night. Of course you don't get rest in a hospital but they made sure to try to make it comfortable. That room in my opinion was prehistoric. Nothing about that room gave labor and delivery. It was very small and cramped. Tv remote had to be switched out because that wasn't working the first hour. The sleep sofa was in an odd space. But once I delivered I was moved to a recovery room in the jones building. The room was much nicer, but small. The limit is four guest but to be honest that's too much. I also love the celebration menu for the new parents. Steak, lobster Mac and cheese, spinach and key lime cheese cake. A very good reward after not being on a clear liquid diet for two days.

After undergoing a planned 12-hour reconstructive surgery, the level of post-operative care I…read moreexperienced raised serious concerns for me about patient safety. Recovering from a procedure of that magnitude requires attentive monitoring and compassionate care. Unfortunately, that was not my experience. I was shuffled around for a room and then placed in a very small room and often felt largely left on my own during my stay. The staff was poorly equipped to handle my recovery. The lack of knowledge was infuriating. They would crush time released medications and I was told if I didn't take it then I would have to stay in pain. (My mouth was wired shut and it was like battery acid with the syringe. They didn't care.) There were long periods where I struggled to get assistance, and the level of attentiveness from staff did not reflect the seriousness of my condition. I would consider the care here unethical and inhumane. I also observed that my room was not cleaned consistently during my stay, which is alarming for a surgical patient where infection prevention should be a priority. What troubled me most was the lack of compassion and responsiveness from most members of the staff. After undergoing such a major operation, patients should feel supported and cared for. Instead, I frequently felt like an inconvenience rather than someone recovering from extensive surgery. Hospitals should be places where patients feel safe and supported during their stay. I hope the administration takes feedback like this seriously and works to improve the quality of care provided to not only surgical patients but all patients. You can tell who's there for just a paycheck.

The employees were great buttttt the building is old and needs a serious deep cleaning. The bed I…read morewas in was horrid it has some nasty looking dried crap on it I immediately had my husband scrub it, the bathroom sink was not thoroughly cleaned so I scrub it myself the door frame had what looked like something dripped and dried there and the floor edges and baseboards need attention. My overall care was great excluding the food quality.

Day of surgery: April 9, 2026 Surgery: Belly Button Hernia…read more When I first met with Dr Paul James, I was told for my belly button hernia I was going to get clued up no stitches and a mesh would be placed to cover the hole. The day of surgery once again I was told by Dr Paul James and the nurses the sam thing no stitches and I'm getting glued up with the mesh. I get out of surgery I didn't get explained anything. I wasn't told how to take care of the wound. After a week I took off the bandage and I found that there was a piece of wire sticking out of my belly button. Weeks past and it was still there, I decided to follow up with Dr Paul James. When I went he told me that he decided to not use the mesh and decided to use stitches, but stitches that were placed inside me not on the outside of my belly button. He didn't want to give a reason why the game plan changed and why I wasn't told. I have called Dr Paul James' office 5 times and still haven't gotten explained why he changed the original plan I was told for surgery which was no stitches and I'm getting glued up with mesh covering the hole. Almost 2 months later and I still don't have an answer. The day of surgery I told the nurses that I am scared of needles. Most of the time after making that statement the nurses are more focus on me being calm and relax because they know this situation stresses me out. Unfortunately, that wasn't the case at this hospital. The anesthesiologist that it was funny to pretend that he was going to put a needle into my check to put me to sleep before surgery. I will say I truly didn't appreciate that, it made me feel very uncomfortable. While he kept doing it and pretending to put the needle in my neck, I told him to stop multiple times. Overall my experience was terrible.

My sister is currently in the Emergency Department on a bed in the hallway. She has been there…read moresince 11pm last night. She is very sick with colitis and a colon infection and passing blood. They have her on antibiotics and fluids but is not hooked up to any monitors for pulse ox or BP. They say they do not have any beds in the ED nor upstairs. The ED doctor has said she is to be admitted but will have to stay in the hallway and they do not have an eta on a room. They are still currently accepting patients at the ED and she said they have multiple patients in the hallways lined up like she is. I do not live in Texas or I would be with her and would have already driven her to another hospital. Its is beyond me as to why they are still accepting new patients when they have no room for the patients at present. They just gave her a colonoscopy prep and told her to use the public bathroom across the hall. She refused saying I cant not start the prep until you place me in a room. Completely unacceptable. It's all about the money! So sad.

MDs & RNs perfect, excellent job get rid of The NAs they're just in the way! Chaos & Confusion…read more Ana Victoria excellent Nurse! Oscar, or Oliver...the surgent lives up to his credibility, he is The Best!

This isn't a place anyone wants to visit but for the past two years I've been a patient here to get…read morea second perspective on my care. The staff I've encountered have all been friendly and very knowledgeable in their field. I appreciate MD's research background and that they're always leading the pack when it comes to new studies, prevention measures, clinical trials, etc. Grateful for their willingness to answer all of my questions and thorough communications. I also have family members receiving care here now and have heard great things about their experiences as well. Random note - I'm surprised the cafeteria doesn't have more of an emphasis on healthy food options to match cancer reduction studies / lifestyle changes.

First off, I went to MD Anderson with a recent cancer diagnosis. They were supposed to be my…read moreprimary doctors that would work hand in hand with my local cancer center. However they assigned me a team of oncologists who were NOT licensed for treatment of a patient from the state of Arkansas. They all thought that AR was Arizona and not Arkansas. I had already performed all the tests at my local oncologist like an MRI, PET scans, urinalysis, bone marrow biopsy, etc.... But they told me that it was their policy that I "had to" go through all of the same procedures in case they found anything wrong. I was 5 weeks into learning that I had blood cancer and had never been in a hospital before this experience. So they practically forced me to do everything again at a cost of over $3,000 after the insurance process. They then scheduled my follow up appointments with the doctor so we could determine my schedule for treatment. This was all scheduled in their app and was to be the first of many phone/video calls with my primary oncologist. The day came for my appointment and the doctor was 3 hours late to call me. My son had a basketball game that evening so we decided to drive there and hopefully the doctor would call me while we were on the road. He did call and asked me what I was doing so I told him I was driving to Tulsa OK for my son's game. He said that was way too far away from Arizona for a high school basketball game. I said it was just a 1.5 hours late trip from my house. He then said, no, you live in Arizona, you know ... AR. I said that I could be wrong but my 3rd grade American geography teacher told me AR was Arkansas. He said hold on.... Took 30 seconds to move around some paper on his desk, placed me on hold for another minute. Then he said that he didn't have a license to practice in Arkansas and he would have to cut the call short. I told him that my address never changed from the driver's license I gave them during the registration process and has always shown Arkansas. He laughed it off and said that he's not from America and he didn't take the same American geography class, but I should find another doctor as my primary oncologist because he would no longer be able to or willing to treat me. He then said that I should go to UAMS if I live in Arkansas... they have a cancer center up there. Fast-forward 3 months.... I disputed the bills with MD Anderson to no avail and they said it's not their problem to verify any information where a patient is coming from or who treats them. It's the patient's responsibility to know that from the beginning. It's ridiculous that their staff would expect a patient that is newly diagnosed with cancer to know that they would have to pull the licenses of every doctor that they are about to meet and work with to make sure that their license to be treating a patient from the state that they reside in. I also asked them where was the documentation that stated I needed to do this because they had plenty of documentation in the registration process that verified a whole lot of other items but nothing on being assigned a doctor that was licensed to treat the patient. Bottom line.... If you have a choice, please go to ANY other hospital and/or cancer center than this joke of a place. I'm my experience they only care about the money and immediately kicked me to the curb when they found out that I was not a steady paycheck for them and their industry. Just so you know, I never heard from the doctor again never got a card from them that said sorry we can't serve you or your needs. Just a bunch of bills that now I have to pay twice for because I had to do tests at the UAMS Center because they wouldn't even work with me to get all of my records in a timely manner. Yet they want to bill me for all of these tests that they didn't even use to help me fight my cancer. Again, all they're interested in is money and not the patient. I am now being treated at UAMS Little Rock and have had the most amazing experience that a person could have consider considering it's dealing with cancer treatment . The staff, the nurses the security the doctors are all amazing and I would never choose a different hospital. Please please please stay clear of MD Anderson, and go anywhere else.

The check-in process was extremely disappointing. The staff was unprofessional and unwelcoming. In…read moreparticular, the front guard, Cynthia, displayed poor customer service and an inappropriate attitude toward guests. This experience needs to be addressed, as it reflects badly on the organization.

Beware: This facility has engaged in abusive and fraudulent activity concerning healthcare. They…read morehave been reported to the FTC and Gov. Abbott. My condition was worsened by the PA marauding as a doctor. There were no vitals taken or tests run save the UA that I had to beg for. They lied about the results of the UA which indicated that I had infection. I was discharged and pushed out without anything but dehumanization. Patient relations did nothing to correct the situation. Then, they sent me a bill for my traumatic experience. It contained the name of a person said to be my doctor whom I never saw and had no idea about. That's when I saw that the person lying about being my doctor was a mere PA. One would do well to consider researching your own health and ways to heal yourself before going to this black hole of money and humanity.

My dad is in the 8th floor recovering from surgery. He is being given the wrong medication, running…read moreout of medication during the night shift and let on the crapper unattended for hours. I'm about to go ape shit on these MFer's. This is the first time I haven't been able to stay with either one of my parents 24/7 during a hospital visit due to my job and do I regret it. Nurses ain't what they used to be.

I was there 3 Days for my Kidney surgery. Room where I was in so outdated. My Restroom smelled…read more Than my Iv pump went off is took them almost 30 Minutes to they come and change it out.Food was awful when they bring food no smile nothing.I understand they all busy but this was worst

I really love how the staff is very nice and polite and the customer service is great as well and I…read morerecommend everyone to go here. This is a place where they care about your own well being and do anything they can to help with your health I give it a 10/10 !!!

went in for emergency situation, felt as if I was interrupting their night ..was in a lot of pain…read moreand they were just rude and non empathetic.. worst place to go to.. went to a different hospital found out my situation was serious I'm glad I listened to my intuition and left when I did . worst treatment ever

I would've given 5 stars if it weren't for Kris, (her badge said coordinator) she was extremely…read morerude. Every time I answered her question she would make a rude remark that was very belittling. When I told her what was wrong she shrugged it off and basically told me I should go home and was fine. On the bright side the EMS guys were amazing and so wonderful especially Scott!! Another stand out person was my nurse John he was soo great at his job and attentive! Every other person I encountered was sooo wonderful and kind ! But if you see Kris RUN, she will only make you feel worse.

If I could give 0 I would. The worst decision ever taking my dad from methodist and bringing him…read morehere. They are unprofessional. I've had the social workers bluntly lie to my family and I like we were stupid and wouldn't check facts multiple times. Denying my dad to go to a SNF. Telling us it was the insurance that denied us but when talking to insurance they said it was the hospital notes stating he was medically cleared and not recommending SNF. Another lie. Even though he just had a second amputation of his leg within 2 weeks because of a mess up with the dr. Nobody want to take ownership or admit to anything and we will never come back to this hospital. They are sorry. Incompetent and rude. Yes there are some workers that were nice but 1 or many bad apples spoil the whole bunch.