The massage was good (therapist Stacy, strong hands), the rest was very disappointing…read more
I went in for my first massage here with a gift card on a Sunday. Intro price for a one hour massage (amounted to 46 minutes of hands-on time, to be exact) is $55, the gift card I was given was for $65. When it was over, I asked that the remainder on the card be added to the tip. Emily at the front desk told me that the gift card only had $55 on it. I showed her the sleeve that it came in, with their written "$65" on it, she responded with, "Weird. Yeah we go off of the computer, not what that says." I asked again why they would write 65 if it wasn't for that, she didn't know. There was another girl at the front desk, she didn't say anything. Then Emily tried to sell me a membership, and maybe one for my boyfriend, too.
I left, and had the person that gave me the gift card check their bank account, which showed the transaction to be $65. I called Massage Envy, they said they needed to call me back. About 20 minutes later, they called and said that it was in fact for 65, and that they could just add it to the tip. I asked to take care of it another day so that I could speak to a manager before leaving this review.
I called and spoke with a manager on Monday, she mumbled through her name so I asked again, she mumbled through it again so I'm not sure what her name is. She interrupted me about four words in to say, "yeah we figured it out so we're all good." I asked her if she understood why it's concerning that I had to fight for $10 and then prove it before they would honor my gift cards value, and she responded by saying that she can't teach new people everything before they start. She asked if there was something I wanted, and I said I simply wanted to get a managers input before leaving this review. I said I would like the remaining $10 to go to Stacy, and she informed me that she had already given it to her, anticipating that's what I wanted done.
I do not recommend going here, simply because of everyone but the massage therapists.