I've gone to this salon for over a year and each time it's gotten worse and worse. The wait to see the only nail tech that has the skills to do anything worth the price is 2-3 hours!! Then she's also the only person that does eyebrows, so if anyone walks in that needs eyebrows she'll stop working on your nails to work on an eyebrow wax!! Her husband Andy is incredibly rude and just doesn't seem to care about customer service!
I will not return after my last time there. I waited 3.5 hours for Tina to be able to get to me, they don't take appointments, so your only option is to wait or come back. She started doing my nails and it wasn't looking like I wanted, so I tell he that's not like the picture and ask if she can take it off and do leopard like she's done in the past. Her husband sitting next to her tells me you'll have to pay for the extra work because it's not her fault she couldn't match my picture! I told him I didn't mind, I just wanted nails that were pretty. She rushed through my nails because there were other people that had been waiting 2-3 hours as well.
Not even 24 hours later my nails were chipping!!! You can see the picture of my bank statement and the timestamp on the photo I took of the cracking. I went back to ask for them to be fixed and it was a nightmare!!! I asked the receptionist to give me an estimated time, she asked Andy since he's the owner/manager and he said rudely she'll just have to wait! After an hour of waiting and see the nail tech finish a set and start on another set of nails I went back up to the desk to ask about the wait time again. She went to Andy and he said again just wait. At this point I was annoyed. I said I paid almost $110 yesterday and was here 5 hours yesterday, so I don't have 5 more hours to waste! Then asked for a refund! He told me we don't offer refunds and I needed to sit back down and wait. I asked again how long and he said however long it takes to get to you! I repeated I spent $110 for nails that didn't last 24 hours and have things to do. He told me to come back in the morning, but I don't live close by, so I told him that wasn't an option either! He repeated sit down and wait! Then told me once my nails are were fixed I wouldn't be allowed back to the salon! I wouldn't have wanted to go back anyways!
Also I would like to note while I was there someone else had an issue with her toes not looking right and asked Andy if she could get it fixed. He looked at her toes and said he's it could be fixed. After she asked the wait time because she had overheard my conversation, he told her I'll do it right now! He rushed to fix her nails!!
I could travel to Dallas and get nails done cheaper and have an appointment so that I don't have to wait! read more