1. Bell Shoals KinderCare

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Valrico, FL

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Bell Shoals KinderCare

3.7 (9 reviews)
Updated 1 month ago

Services - Bell Shoals KinderCare

Multiple children care

Single child care

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5 months ago

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2 years ago

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2 years ago

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5 years ago

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9 years ago

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Ask the Community - Bell Shoals KinderCare

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The Village Early Learning Center - Staff members and leadership team members pose for a photo at the annual Costume Crusade fundraiser for Cure SMA.

The Village Early Learning Center

(19 reviews)

My son has attended the Village for 4 years. He has grown so much over the years and has built…read morewonderful friendships. He began his kindergarten year last year and immediately qualified for the gifted program. The VPK program is run by amazing teachers who are patient and experienced. I am thankful for the learning and development my son has experienced throughout the four years. My son has continued to attend The Village during these unsettling COVID times. They have provided a safe environment for him to continue to learn and grow. I definitely encourage everyone to check out the Village. You won't be disappointed.

I'm very disappointed with our overall experience and especially with how our account and refund…read morerequest have been handled. There were several concerns during our time at this daycare. We experienced situations where teachers were yelling at children, as well as concerns about adequate supervision. On multiple occasions, my child came home with bite marks. I understand that accidents can happen in a childcare setting, but repeated incidents raised concerns for us about supervision and how these situations were being handled. We also had concerns with classroom management and communication. At one point, my child became so uncomfortable that he was crying and saying he was scared to go to daycare. We ultimately requested a classroom change, and our experience improved significantly with different teachers. We had some wonderful teachers who were kind and caring, and we appreciated them very much. Unfortunately, our most recent issue has been financial. We provided more than the required two-week notice and were previously given a $260 vacation credit for two weeks our child was absent in March. Based on the attendance, tuition, credit, and payments made, there appears to be an overpayment of approximately $256.41. I have provided the daycare with a detailed explanation and calculation and have repeatedly tried to resolve this directly. I have also specifically requested an explanation from the regional director regarding why this matter has not been addressed. I was told by the school director that the regional director has access to all of my emails and the relevant Procare information, yet she has not addressed the matter with me directly. What is particularly frustrating is that I was told by Mrs. Kayla that she believes I am simply asking for a refund of an unused vacation credit. That is not what I am requesting. The $260 vacation credit was already applied to my account and was part of the calculation when determining what I owed. The issue is the resulting account balance and apparent overpayment after applying the credit and accounting for the days my child actually attended. If the regional director has reviewed the emails and Procare records, I would expect the information to clearly show what I am actually disputing. I have asked for a straightforward explanation of how the final balance was calculated, but I have yet to receive one. I even offered an alternative resolution--using the amount toward several days of individual care if issuing a refund was administratively difficult. Overall, our experience has been very mixed. We had teachers who genuinely cared about our child, and we are grateful for them. However, the concerns regarding supervision, repeated biting incidents, teachers yelling at children, communication, and now the handling of an apparent overpayment have left us very disappointed. I'm sharing our experience so other parents can make an informed decision and, importantly, carefully keep track of attendance, payments, credits, and communications regarding their child's care. I will update when I hear back from the Regional Director about the refund.

A Child's Haven - School Welcome banners

A Child's Haven

(7 reviews)

Brandon

I would not recommend Child's Haven Daycare in Valrico based on our experience. My daughter never…read moreenjoyed going and often dreaded drop-off. She constantly had to defend herself from bullies, which left her anxious and withdrawn. During this time, she developed night terrors and behavior issues she had never experienced before. The atmosphere did not feel nurturing. Some teachers seemed disengaged, and my daughter was even fearful of certain staff members. On one occasion, while we were at the pool next door, a regular visitor mentioned that they frequently heard teachers yelling at children inappropriately. That was very unsettling to hear as a parent. The facility itself also felt lacking--children don't have adequate cubby space, and there are odd, inconsistent rules that don't make sense. The front office staff were often dismissive and unapproachable, which made communication very frustrating. I regret not removing my daughter sooner. Once we switched her to a different daycare, all of her issues disappeared within weeks--she began sleeping through the night again, her behavior improved, and she was once more her happy, confident self. Every child deserves to feel safe, cared for, and supported at daycare. Unfortunately, that was not our experience at Child's Haven.

Unsupervised children. My daughter suffered a concussion (medical bills and suffering) because of…read morelack of supervision during a field trip. She was hit in the head 18 times with basketballs. The offenders admitted to it. 1 offender was told he couldn't attend daycare for ONE day. Today I picked up my girl and she had a huge knot in her hair. I was told that the daycare professional had 25 children to watch and she didn't notice what was happening. Took me over an hour to fix my daughter's hair, and even before I started she had already lost lots of hair due to the daycare panic to try and remove the knot. I'm finally going to seek attorney advice, I should have before. Mt advise..look for another daycare if you want your child to be looked after.

Bell Shoals KinderCare - childcare - Updated October 2026

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