Dear Customer Service Manager,
I am writing to express my dissatisfaction with a recent experience I had at your store on May 13, 2025. I purchased several items from a BELK store and later returned to exchange them for the correct size, specifically in petite. While I understand that your return policy typically requires returns to be made within 30 days, I would like to note that the items were still in their original condition - in the bag with all receipts and tags intact.
Unfortunately, when I approached the omni-lead (CLINESTEEN ) to process the return, I was informed that the return would not be accepted. The omni-lead (CLINESTEEN) made some unwarranted and inappropriate remarks, which I found to be unprofessional and discourteous. I requested at least a store credit for the items, but my request was refused without reasonable explanation or attempt to find a satisfactory resolution.
I understand the importance of return policies, but given the condition of the items, the presence of receipts, and the tags still attached, I believe this situation could have been handled with more flexibility and professionalism. As a customer, I felt dismissed and unvalued by the service I received, which is deeply disappointing.
I kindly request that you look into this incident and consider offering a resolution, whether that be processing a return, providing store credit, or another fair alternative. I would appreciate a response to this complaint as soon as possible. read more