Belk, Gulfport, Mississippi - A Must-See for Socialists, Sociologists, Not Shoppers If you're a tourist--or a local with a strong stomach--and ever wondered what it looks like when a national retail chain is clinging to survival like a cat on a screen door, then do yourself a favor: go to Belk in Gulfport, Mississippi. This store is either circling the drain or conducting a masterclass in how not to run a retail operation. The experience? Imagine a time capsule of corporate desperation: oddball marketing gimmicks, sales that make no sense, and a rewards system that might require a three-hour phone call and a degree in forensic accounting to decipher. I'm convinced they've turned "customer service" into an endurance sport. As a long-time Belk account holder, I'm not here to trash anyone--I'm simply documenting what should be considered a public service field trip. If there were Nobel Peace Prizes for keeping your cool in a chaotic retail environment, I think this review alone would qualify me as a finalist. And in case you're wondering, I won't be accused of defamation. I was encouraged--practically begged--by Belk to close my account, and after this experience, I now understand why. You're welcome, America. read more

Ordered luggage online and received one piece that was not in a box and obviously been used. Tape and labels all over the case and paint scratched off in several places. Required to mail the damaged piece in , not allowed to drop off in the store. Still waiting for replacement. Called support and they said it was not a priority to ship replacement items. They did verify that the return had been received but could not tell me when the replacement would be shipped. I have had better service from overseas companies. This is not the store it use to be. read more

#) Great sales #2) organized store #3) friendly staff Always shop Belk when in the area. read more

I was there yesterday shopping. I was shocked that the whole upper floor was empty. I found some items to purchase .I asked the cashier if they were going out of business .She said no .We are just down sizing. It's ashame to have all that empty space ! The staff was friendly and helpful ! read more

It is a wonder that Belk is still in business. I can't get anyone in the department I was trying to reach to answer the phone. Knowing Belk, there is nobody on duty there, which is typical. I let the phone ring for five minutes the bedding department, and nobody ever answered. Their changing rooms are filthy, and have been so for years. They have absolutely no customer service. Just try to find someone to help you, or find a sales desk with someone at it. Their sales even find ways to trick you. A pair of sheets I want is $99.99. In order to use a coupon with that purchase, you have to purchase at least $100.00 worth of things. For their clearance sales, it seems that they bring in all sorts of junk clothing from who knows where to try to sell. It isn't regular clothing at all. They need to clean up their changing rooms and put more people in customer service. You are on your own there. I wish I could give them a better rating, but I can't in good conscious. read more

I went into Belk for the first time. I went to visit the Clinique counter because they were having a Clinique bonus week. Anyway, the lady that helped me was took the time to educate me on primer (I always have to reapply my blush throughout the day) and what kind of skin type I have. I've been to many other Clinique counters and not of them knew there stuff like she did. This was the first time someone actually tested my skin and educated me on the Clinique product. She didn't have the product in stock but they were coming in this week. She also gave me a sample of the primer to take home and try it. Although the product wasn't in, I was educated on their products and received great customer service by the lady at the Clinique counter. read more

Nice store located in the Edgewater mall. Had good sale stuff and there were more discounts applied if you got a code off the sign via text. Super friendly sales lady. Not a frequent shopper here for myself but found Christmas gifts. With coupons the prices are pretty competitive. Otherwise I definitely see a markup on certain items and the sales staff do receive 'credit' or commission off their sales. read more

I like Belks but this store is seriously lacking cashiers. I stopped into this location a couple of days ago and ended up leaving empty handed because I couldn't find anyone to ring up my items. read more

I ordered a mens suit from Belk and it arrived in my mailbox....in a small bag. Of course it was horribly wrinkled. Suits should never shipped in a bag, always a study box with tissue or plastic over a garment for protection and a hanger. They could have at least boxed it up for a better presentation. Now I will have to send it to the cleaners before my husband wears this. I am extremely disappointed in the way it was handled. read more

The Biloxi Belk store must be a step-child. The merchandise selection is very poor and looks like left overs. I have been to other Belk stores and most are nice. Could not believe how dirty the floors and carpets are throughout the store - filth. The chairs in the shoe department looked so bad that I would not even sit down in one. Most of the problems are not things that the sales clerks can do much about. There is a much bigger problem here. read more