They ended up sending me a $45 check for 'confirmed' mistakes after a few months--I still think it was more though. Especially given my breakdown over the numbers. This makes me highly concerned over who could be paying much more for their services than they should be. Who doesn't fully check those numbers, just grabs the receipt and go. I'm thankful I have a person who is a medical biller in my life who knows about these sorts of things. read more

This practice is poorly run. It's very difficult to reach them via phone and they make a lot of mistakes between two offices. Numerous times I've been told a prescription was sent, but then found out it wasn't. Long delays on scheduled appointments. Today after 10 minutes waiting, the doctor finally came out and called in another patient. So we are looking at a 30-45 minute delay. The receptionist was in rude disbelief that I asked about it. read more

Behavioral Health Choices - Long waits and poorly run office. :( - Counseling & Mental Health Near Me - Warrington, Pennsylvania

I just started with BHC, the pyschitrist I was assigned it found not a good fit for me. However after doing research i found a BHC pyschitrist who would a better fit. I have made a total of 5 calls over 3 1/2 days explaining my situation. I have not received one return call or even a text. It as frustrating you can not even speak to a human when you initially call, always a recording then a voice mail. The administrative staff in both Warrington and KOP evidently are not concerned or care about their clients. Please beware contacting BHC will be a test of your patience and own mental health. read more

Been a patient here for about a year and I wish I had read reviews prior to picking them. Tons of reviews about lack of professionalism, poor costumer service and lack of responsiveness. My in office visits were always fine. Sending medication to the pharmacies seems to be a problem. Every month they are late with sending the electronic script to my pharmacy. Myself and my pharmacy would call them every day, leaving multiple voicemails and would never get a response. On one occasion it took over a week, a week without my medication which left me with horrible symptoms from the withdrawal. I was finally able to speak to office staff who kept telling me it was sent to a pharmacy I didn't use... which doesn't really do me any good. It shouldn't take over a week to send the electronic script to the pharmacy. Another issue seems to be with the virtual sessions. You log in to see the therapist with a link that is supposed to be sent to you; either email or text. I've only had two virtual appointments and with each one the link is never sent. No text message, no email in any of the email boxes. So on both occasions at the time of my appointment when I realized I wasn't getting the link I would call the office. No answer, I have left messages with both offices, stating who I am and how many messages I have left (normally four or five). On both occasions I didn't end up hearing back from the office staff until 2hrs after my scheduled appointment asking why I missed my appointment and then confirming my email and phone number ( how many times do we need to confirm it?!? It's an electronic chart? Does someone go in and change it after the first time, or second time or third time?)It makes no sense. And yes, I can confirm that each time it is correct because suddenly staff can send the link. I work in healthcare, so I try to be compassionate and understanding, but the amount of issues had and poor attitude from office staff is frustrating. Just reading the offices response to other patient reviews is crazy. Blaming the patient or gaslighting them, blaming their phone and Comcast and other things, but never once taking any kind of responsibility is disappointing to see in this kind of business. read more

I'm really upset over the matter and don't want anyone else to waste there time and money and go through the same thing. From 6 months ago!!! scheduler is rude!!! I asked her if she was having an attitude with me? And she says no but I'm sensing you are, and it's hard to be patient with you. We call here to make appointments because we are in need of help... not to get into a conflict while trying to schedule an appointment. Update! 8/6/2020 6 months later all of the sudden there is an "alert in my file that I was rude to up front staff" "and I should of never been scheduled that was a mistake" Did I mention before that the staff member lost her patience with me called me a "cunt" and hung up on me. Then after not being able to find a therapist I called back 3 months later and was scheduled no problem. Now it's a problem. After I had my psychologist appointment and paid my $50 copay and had my psychiatrist appointment $60 copay. The psychiatrist appointment was a joke I can't believe you call that an evaluation he spoke to me for 10min for a first appointment and gave me a medication bump, for $60. Then today after still not receiving my prescription at CVS which was suppose to be sent July 14th. I called and complained. Guessing staff didn't like that! And don't try to defend it I physically just went into CVS spoke with a pharmacist and they have no record of the prescription "being sent on 7/14/2020 as your staff say" now tonight after the staff member calling me she says I can no longer be a patient doesn't care to hear how the staff member was rude to me. This is after taking my money! This place does not care about their patients at all they only care about MONEY. I called insurance and filed a complaint and dispute for both copays. This is not the way you handle things, when people are looking for help mentally. read more

This is an awesome place for therapy! Highly recommend! Thank you for all you do Dr Vogt and the staff at all offices! Even through these tough times your office continued to be open and your staff continued to work and help patients through telemedicine. read more

If I could give a 0 I would. Office manager is nasty and charged a 200.00 charge because of a problem with the insurance without saying anything about it. Refuses to give the money back. Also charged for a problem with a prescription and because the doctor got on the phone put down as an office visit. Do yourself a favor and stay away from this office. This place should be investigated for medicare fraud. read more

Only gave 1 star because I have to give one. I was told my husband could go to an appt with my son as long as I put in writing I was with medication if it was prescribed. I put that in writing wrote my concerns signed my name. My husband and I are married. My spouse gets to the appt and they refuse to talk to him because I am not there. I waited months for the appt. If they have a policy both parents need to be there it needs to be revised people work and don't have flexible schedules. I am livid. I am a nurse an cannot believe a doctors office is run like this. My husband took a day off from work for this. HORRIBLE office. Stay away read more

I have been a patient here for a few years, and the clinicians and office staff are hands down the best I have worked with. I recommend BHC to everyone I meet. read more

Cross posted: I just had one of the most horrible experiences at Behavioral Health Choices and I'm still rattled. I'll start at the beginning. My therapist recommended that I see a psychiatrist as she believed I was showing signs of depression. Little did I know how difficult it would be to find someone who takes my insurance and could see me soon. After calling 4 places close by, this placed called me back and scheduled me with a therapist for intake and a psychiatrist about 6 weeks after. I was all set for my Tuesday appointment when on the Saturday before, my daughter had a life threatening emergency that required a f/u appointment in Philadelphia scheduled on the same day as my appointment. I began calling BHC at 8 am on Monday, right after her appointment was scheduled, to reschedule my Tuesday appointment so that I could take her. 4 calls and 5 hours later, no response until I received a message that my credit card was charged $170 by Behavioral Health Choices! So I got into my car and drove to the office to reschedule and find out about the charge. Because, NO ONE ANSWERS THE PHONE! Between the woman who greets at the front desk and the woman who sits behind her making the calls with an antiquated copy book system, the apathy was palpable. They told me I was charged the $170 for my inability to cancel 48 hours in advance. She said over and over it was "a strict cancellation policy" and that I was somehow told about this, though I wasn't. She then said that I "should have called as soon as I found out" Like when? When I sat in the ER all day on Saturday? Or when I found out that my daughters appointment conflicted with mine? (Which is exactly what I did!) And when I mentioned that I had left 4 messages they told me that they recieved over 100 calls. I'm sorry. Am I supposed to be empathic to the amount of work that they have when they can't seem to find an ounce of empathy for a patient on the brink of depression with a family emergency? (PS There was NO ONE in the office and the greeter looked more than capable of answering a phone call or two.) The other woman then chimed in, checking her tattered copy book and said "I did call you back. I have it written right here!" I asked her 3 times if she wanted to see my call log where her number would not appear, which, of course, she declined probably knowing that I could prove that she lied. Or worse, I shutter to think that she left this type of message on someone else's phone! I mean, come on, why would I have driven all the way there if I recieved a call? The bottom line: Behavioral health options are limited and what is available is obviously sub par. It's incredibly disheartening. No wonder so many people give up! This office should be ashamed of how they do business and how they treat their clients. Their policies and systems are out dated and obviously open to all kinds of errors (which they seem unable to admit to). The entire experience was just sad and added to my already heightened anxiety and I drove home in tears. I pray no one else experiences anything like this. Shame on you both. read more

If I could give it a zero I would. I called the Warrington office today to resolve an appointment that they made in error. The front desk was EXTREMELY RUDE, CONDESCENDING and than wouldn't give me the name of her supervisor. I had to ask twice. She than asked me what Dr. I saw and than attempted to look at my CHART. I said to her that I didn't give her permission to look at and she snickered at me. That's an absolute HIPPA violation. I called and left an urgent message for the supervisor to get back to me. I'm appalled at how RUDE she was. I even said to her you work at a mental health facility. SMH... read more

Horrible. Stay far away. They scheduled an apt for my son on 9/2. He gets there and they are closed for labor day. Called multiple times leaving multiple messages over the past week. Never got a single call back. Read all the reviews from other sites - this is common for this practice. read more

Horrible staff at the front desk. You really need to be a special kind of person to interact with mentally ill patients. The staff is not caring, rude and they never answer the phone not return calls. Then when you finally get hold of the office they argue with you. Please evaluate your office staff. They need training or need to be replaced. However my counselor Heidi is absolutely amazing. The only reason I stay is because I love my counselor. read more

They are very efficient with scheduling. I was able to schedule with a therapist and psychiatrist on the same day. And they take my insurance. I only did tele health, so I can't say anything about the physical location but looks good online! Very happy with my care so far! read more

Physician seen by me made made errors in writing prescriptions, knowing my history. Office is mishandled, difficult to contact. Suggest you run from this facility. read more

I have no complaints about the physicians or therapists ( my family has seen 3 physicians and one therapist). On multiple occasions I have left messages and not received return calls. They absolutely never answer the phone! The office manager refused to give a message to my daughter's doctor. Her doctor instructed me to call if I feel a lower dosage would be beneficial. The office manager was nasty as if my request for a slightly lower dosage was unreasonable. Office staff knew we were out of medication ( since it took almost a week to receive assistance ) , yet since they "take turns " retrieving voicemail messages, no one is accountable or responsible. I have never been so frustrated and upset with a doctors office! read more

I don't know about the negative reviews. I only had a good experience. They are very friendly and competent. They are doing a great job!