We were booked at 12:30 for a consultation with Dr. Brown for wisdom teeth removal. We were told we…read morewould have to wait because everyone was at lunch. At 1:30 their were called back. She took her mother & a good friend back with her because she is autistic and has selective mutism so often needs someone to speak for her when she can't. Dr. Brown began immediately berating her for not having her wisdom teeth removed earlier in her life. She asked if someone could be with her when the IV was inserted because she was scared. He said, no. She got scared & nervous and of course her mutism kicked in as a panic attack happened. He had a God-like attitude telling them she would get tumors and die. He stated he was the only oral surgeon in NC and if they went elsewhere it would cost them $3,000! In the end HE canceled their surgery! The entire appt was appalling for a person who is disabled with special needs. However, I was in the car waiting and when this young adult came out trembling, crying, sobbing and having a panic attack I realized someone needed to educate him on persons with autism. So I went back in and quietly asked to speak to the dentist. I noted I was not going to cause trouble I simply wanted to have a conversation with him. I was finally allowed back into the treatment area but Dr. Brown immediately started trying to intimidate me. He would not discuss the situation, asked me to leave his premises and threatened to have me arrested. I suggested he call the police so we could work it out. As I went back out in the waiting room he followed me so I stated my thoughts angrily and loudly enough that those waiting knew he had berated and belittled a disabled person who has autism. He followed me outside the building, videoing me with his phone, tried to get the passenger to open their door and videoed my tag. I waited until the police arrived, told my side of the story and left. Be aware if you have dental fear, PTSD, special needs or someone with autism. He has no patience, no understanding and is the most arrogant professional I have ever met! I would NEVER recommend him to anyone.

Dr Brown is the single most condescending, misogynistic doctor/dentist I have encountered. First…read morewith a disabled young man who I'm the guardian of. He frightened him with his method of speaking to him. He refused to address the primary care giver for basic information that she had, instead asking me for the info even though I explained REPEATEDLY that I did not provide the care and so I did not have the answers. When he did speak to her, he spoke down to her. Additionally, my daughter had him for her wisdom teeth removal. She had been referred by her dentist. (If I had known she was going there, I would have helped her search for another oral surgeon.) He treated her as a second class citizen, talking down to her and berating her for not getting her wisdom teeth removed sooner (which her regular dentist didn't recommend at the time). I could go on, but suffice to say that it is an absolute shame that this person is working with people of less means and with disabilities as he treats them horrifically.

absolutely amazing! Dr Gragg is very caring and takes the time to explain each step. My daughter…read moreloves going in for her check ups. very thankful for her and the staff for being so caring and kind!

The staff is so nice and welcoming. The office is always clean and colorful. Dr. Gragg is the…read morenicest doctor ever. My daughter enjoys her visits everytime.

I would like to tell everyone about the wonderful experience I had visiting the offices of Brown…read moreand Neuwirth in Hickory North Carolina . I am a very busy businessman and was referred to see Dr.Brown for the removal of a root canal tooth that had a fracture in it . I am often in and out of town , so trying to make an appointment with my schedule can be very difficult at times . I was given a refferal paper to see their office and I called the office to make an appointment . I was greeted by a very pleasant employee of Brown and Neuwirth and this began a very positive reaction and influence in the treatment I was provided . I was able to make an appointment within two days of my call and needed to be seen as this root canal tooth was hurting me . I was given antibiotics by my dentist and pain meds but needed to get an appointment as soon as possible . I was very impressed by the first call and the manner in which the staff very professionally interviewed me basically for my appointment to make sure I had my xrays with me and the refferal form . They asked questions to me about my insurance and I provided all the insurance information at that time . Needless to say , even before my appointment this office had confirmed my insurance benefits and were ready to discuss coverages with me after the consultation . The phone was answered with a "JOY" that you usuallly don't get when calling Dr's offices and I was very impressed . I showed up for my appointment and then gratiously greeted by the lady at the front door or the window to greet new patients . With a smile . I was asked to fill out paperwork and gave my id and insurance card to copy . This is a busy office as there were several patients in the waiting room filling out paperwork and waiting to be seen . I was seated in a room to discuss my case within ten minutes and the employee who brought me to the room , again very pleasant and we discussed my case. Every step this far was such a nice experience . Dr.Brown then came in and introduced himself and we reviewed my case . This is where I will always refer patients to this office . Not only was Dr. Brown concerned about my case, but he was able to get me in for surgery the next day . He also took the time to discuss with me the options for replacing the tooth which my dentist apparently had not even thought of yet . I was told I could leave the space alone where the tooth was taken out , but when I smile you can see the space there with the tooth gone . Or I could do a bridge but I didn't want to do that because one has to have the teeth cut down so much that they aren't even like teeth anymore and both the teeth on either side of the missing tooth where good teeth . Or I could get a dental implant . He showed me models , explained the implants in detail to and gave me a brochure on the implants . I was also able to go to the site of WWW.BrownandNeuwrith.com and on the site you can watch a video on implants . Needless to say in the next three months I plan on replacing the missing tooth with a dental implant . I was so happy with my consult and then it was for free.. no charge . I went to another employee who went over the fees and how insurance works and this completed my first visit . The very next day I had the tooth removed and was asleep for the surgery . When Dr.Brown did the surgery I was all the way asleep and a I barely even felt him start the Intravenous line in my arm . I woke up and amazed we were done . I was able to fly out to work the next day . What a wonderful experience . I will be seeing the office again soon as no followup was necesary for this simple surgery . In the future I may not get a root canal and rather might just go for the implant instead . This is amazing dentists can do things like this now especially for people with dentures . Great office , atmosphere .. employee's and Dr's

Dr Link is a highly skilled and a very knowledgeable dentist. Great fellow…read more The dental assistants and hygienists are wonderful and professional. Nice folks! Highly recommended!

Always a great experience. The staff are all very professional and personable. My appointment is…read morealways taken in a timely manner. They have always done a great job!

I would never recommend Morganton Aspen Dental to anyone. If I could give negative stars, I would…read more I will be writing to the local owner/dentist instead of leaving a big long review, but let's just say I was kept waiting for 30 minutes past my appointment time and the dentist I saw was lackadaisical at best. This was an "emergency" appointment and I did not have a regular dentist. I had NOTHING done for me. Nothing.

Aspen Dental is always trying to sell you what you don't want or need! I've been to the one in…read moreHickory, NC and Morganton, NC. I have a tooth I've been dealing with for over ten years. There is nothing wrong with the tooth except occasionally something gets under the gum and causes an infection. They want to do root canals or extract it and there is absolutely nothing wrong with it other than the once every 2-3 year infection. My old dentist just flushed it and put me on antibiotics and a week later, all is well. Today I called to make an appointment because it's acting up again. They told me emergency visits are only for new patients and I would have to wait 2 weeks before they could see me!!! Well, what about your current ones?? Are we not important anymore now that you got our $$!?! Total BS!! Went to the new urgent care and the doctor gave me an antibiotic to kill the infection! It's in your mouth and you swallow anything and it's in your system and you become septic! Should I sue them for refusing an emergency?? Will never set foot in there again!! WORST PLACE EVER!!!!!

They mistreat patients and very rude. We came for an appointment and they treated us unkind, rude…read moreand not according to professional standards.​

I realize that all people do not have the same experiences. I have found the staff very…read moreprofessional and caring. If they offer me a service I can not afford or do not want they do not try to coerce me. I just had to reschedule an appointment and I don't have to wait another 3 months to get service.