My stepdad recently became a resident after multiple falls at home. The staff has been great at…read moreensuring he has everything he needs, checking in on him several times a day. They are great at communicating with my mom if there is anything of concern. The meals are nutritious and their chef, Mark, knows every resident by name. Laundry and cleaning are done on a weekly basis. The property is landscaped beautifully and provides a serene and inviting environment for residents to sit outside on the multiple patio areas. Residents have daily activities they can choose from such as a morning coffee chat or Boggle in the afternoon along with yoga once a week. Kimberly, the Community Relations Director, is on top of any issues that may come up and treats the residents and family as if they are a part of her own family. It is a true community and family.

My boyfriend had multiple falls in his home and ultimately ended up in the hospital. He decided he…read morecould not continue to live alone in his home. We researched many assisted living facilities in Albuquerque and ultimately decided on the Village at Alameda. The staff are warm and friendly, and extremely responsive to their residents, making sure that they are comfortable and safe. The rooms are cleaned, laundry is done on a weekly basis, beds are changed routinely, and the chef prepared meals are wonderfully delicious. There are daily activities, a wellness center for mild exercise, and a beauty shop and open patios where clients and family may enjoy the fresh air and sunshine. Kimberly, the community relations director, goes out of her way to make sure that the transition from independent living is as smooth as possible, assisting both the client and the family. There is close communication between the staff and family members. This little jewel of a facility is located adjacent to the balloon fiesta park, nestled within established landscaping. It's a calm, inviting atmosphere for anyone. I highly recommend this facility for anyone.

My mom lived at Amaran for nearly 3 years and she loved it! She spent many of her senior years…read morecruising and dancing around the world,. When a fall 3 years ago forced her to move to assisted living, I knew we had to find her a "cruise ship in the desert", and we did!! Mom had lived in Albuquerque for more than 70 years and did not want to leave the city, My sister and I live in UT and CA and we knew the Amaran staff was dependable and never had a worry about mom being there by herself. She had lots of friends, enjoyed activities and going on outings and had a delightful apt. with a beautiful view of the Sandia Mountains. In her last days, the nursing staff was attentive, kind, loving and treated her with dignity. They took geniune care of mom and we saw that first hand as my sister and I were there for over a month with mom and watching. I have told my husband if I ever need assisted care, I want to go to Amaran in Albuquerque. I truly felt I was part of the family and loved everything there...including the beautiful facility!

My parents have lived here for about 13 months. Being elderly and losing independence is difficult…read morefor them bc it is for everyone! Despite the emotional difficulties of aging, my parents feel safe and secure and cared for here. All my interactions with the staff are professional, caring, kind and helpful. On a regular basis, we chat with the business myouanager, Heather and the nursing director, Ana. Both are consistently respectful, helpful and responsive. I appreciate all you do! So do our parents. Thank you

We placed my mom (89) in this lovely Assisted Living facility in June 2024. We live in Las Vegas,…read moreNV. I toured all the LV facilities and was left disappointed and disillusioned by what was offered. I had to look out of state and ended up in Albuquerque. My mom is from New Mexico and her best friend for 70 years also lives in the ABQ area. So I toured a bunch of facilities in Albuquerque. Not only were they nicer and had more aminities than Vegas, they were also newer and cheaper. Farther away than I would like but her happiness with her living situation is very important at this stage of her life. I did not want her to feel 'warehoused.' I chose Watermark because of the friendliness of the staff, residents, and the volume of activities offered. The overall feel is modern and efficient. The apartments are very nice and large enough to feel like a true apartment. Mom feels very independent while also safe and attended. Mom is picky about food and about friends. She has liked both so far while adjusting to her new living situation. She is busy! And seems to be really thriving. Brooke K. was invaluable in helping me place mom in this facility. Just about everything promised has been delivered. No place is perfect and all senior care facilities have staffing issues. That is just the nature of the beast, so to speak. Kelly and Amanda keep the residents occupied and Karen at the front desk knows all and sees all. Nurse Lisa keeps everyone healthy and Seth makes sure things run smoothly. They and the rest of the staff are the backbone of the facility. I have no regrets just wish there was a similar facility closer to where we live.

A close family member who has resided at Watermark at Cherry Hill for over two years, was recently…read morepleased by the completion of various maintenance projects in his room. The executive director expeditiously coordinated with the lead maintenance personnel to schedule and complete the requested projects. The completion of these tasks greatly improved the quality of daily living for our family member! With our sincere appreciation for your positive follow through!

I have a relative there. A delivery of narcotics from a pharmacy disappeared from the La Vida…read moreLlena front desk. My relative's care is suffering because of LVL's failure. La Vida Llena is taking no responsibility and no action. At least call the police, LVL! Be warned. They steal the drugs needed for your aging family.

I went to visit my mom who is a resident at La Vida Llena. I have worked in health care for about…read more20 years and I was more than pleased at how kind and caring the staff was. From the maintenance staff, cleaning staff, the chef at the cafe, activity coordinator, everyone knew my mom by name, were so friendly and helpful. As I live states away, seeing what a nice community she is living in really gives me a feeling of peace to know that she has so many kind people who are truly looking out for her.

This company has no communication process for alerting families when covid is active in the house…read more You are very vulnerable when you visit. Their employess often work 24 and 36 hour shifts. This results in no hourly bed checks so if your loved one falls it will go unoticed. If your loved ones wake all night it won't be seen. While many care takers are kind, this in my mothers experience at her house wasn't the case. My mother had many falls and multiple injuries while she was there. My mom didn't like her caretaker, I think she was frightened of the caretaker. The door was left open by this same caretaker and a resident wandered off. My mom was removed from this location and as I have now learned she wasn't the first one. It was because of the same caretaker. Maybe this house was aone off but they did nothing to help the residents after concerns were brought forward. Maybe my mom just got unlucky by living at the wrong house.

The owners don't care about these homes. They have no food in the houses, and hire anyone to care…read morefor their residents. One caregiver stood outside smoking almost every 15 minutes. Another one smelled like marijuana. And you complain and all they do is fire, and move on hiring the same people. The owner, He refused to pay my wages after I was terminated for them listening to my conversations.

My mother has resided at Avista Senior Living Albuquerque for 11 years now. I am very happy with…read morethe facility and even more so the staff. My mother is very well taken care of and I have zero worries about her care or needs at Avista. I've often visited on varying days of the week and at varying times and the level of care is always very good. They have many core staff members that have been there for the entire time (and longer) that my mother has been in their care. The current Executive Director has been in her current position longer than any other ED at this facility and has all of the staff and residents concerns at heart. The consistency, the cleanliness, the care, the food are all at the highest benchmarks in the industry. They also engage the residents in many activities from group exercises to arts and crafts to singalongs. I could not recommend Avista more highly and know that anyone's loved one would be very well cared for at this facility.

This place is an answer to our prayers! You must see to believe! From the Executive Director…read moreDoug & the Manager Olivia to Joe, the Activities Director (whose been there 21 years), were All wonderful to our Mother & the family! Clean environment, excellent food & A Lot to do for the residents! Wonderful people at this place! Affordable too!

They cheat our elderly. When I moved my Mom in almost 2 years ago, we had high hopes. But as time…read moreprogressed the food got worse and worse. When the residents complained about it, I personally heard the main chef snap at a couple of the residents. My Mom kept a clean apartment in the Independent Living. It was so nice that when they had prospective tenants come in, they would use my Mom's apartment for their tours. However, everything changed when I decided to move out of state and decided to take my Mom with me. When the movers finished we had the Maintenance guy come in for inspection. Before he was even all the way in her bedroom he said they'd have to replace the carpet. There was nothing wrong with it. I asked him why and he stated that he could see where she walked from the bathroom to the closet with her walker. (Normal wear for a Senior Living Facility? ) Seriously it wasn't bad at all but by how quickly he came up with it, I knew it was planned. Then he went to the spare bedroom that she never used and said there was a stain on the carpet. We told him it was there when she moved in. He said go talk to the Administrator Liz. So by the time I got up there she had already been informed that I was coming. She came out like a wet hen ready to fight. I reminded her that the stain was there when we moved Mom in. She said "show me in writing " she said that we should have filled out the checklist in Mom's lease. (The lease is 60+ pages that they had my Mom sign Docusign. How many nanogenerians do you know that understands Docusign? She would have had to print it and fill in the checklist. The Docusign is a PDF file so we couldn't add it to the agreement. My Mom told the office gal when she first moved in but nothing was written down. It didn't matter. They are charging my Mom for new carpet. What a way to treat our elderly. I know they are hurting for money but this is unethical and shameful. I'm personally glad my Mom isn't there anymore. I wonder how my Seniors have been taken advantage of like this..

My mother is currently in memory care here. I thank God we found this place. I cannot find…read moreanything to complain about, in fact I could write pages on the beautiful care she has received. She was at first reluctant to go but now has loved everything there. The staff from healthcare to housekeeping is fantastic! They have called me when something important comes up concerning her. Pat, the memory care co-ordinator is great and Liz, the RN, are very caring people not only with residents, but also with family. We don't know how we can ever repay their kindness. I would highly recommend this place! Alex and Maria

At this point in time there are three (3) what appear to be legitimate reviews of Las Palomas…read moreCenter. It is a Genesis facility. There is more than one Genesis facility in Albuquerque. This review is specifically for the Las Palomas Center. All three previous reviews (April 2015, July 2018, and November 2019) rate this Rehab & Long Term Care center as a one (1) star facility. It was even mentioned that they would rate the Center as a zero (0), if they could. Needless to say, none of the reviewers were pleased with the care that they, or their family member, received here. I have a long-time friend who was first in the Rehab section and eventually the care she needed required her to be moved to the Long-Term Care section. Having visited there for a couple of months now, I would tend to agree with the previous three reviewers. The care is mediocre to severely lacking. I have met a couple of caregivers who genuinely seemed to be working in the best interest of the patients; but I have also seen a lack of empathy by some for their charges that bordered on mistreatment. These patients are primarily old and ill. They have lived full lives and now either do not have family who are in a position to physically care for them, or no longer have family nearby. Every time I visit, I hope and pray that the parent company - Genesis - looks at these people as more than $$, but as human beings who have contributed to the greater good of our world. I am giving them 2 stars, because I am hoping that Genesis steps up and corrects the areas that are lacking. P.S. It is a beautiful facility. Lets hope I will be able to update this review in the future to say the care is now "beautiful." In the meantime, if your loved ones need to be cared for, even temporarily, check out other facilities in your neighborhood.

horrible place to work horrible place to have a loved one. if you like calling and never getting an…read moreanswer being told your loved ones need to get their own phones because front desk staff can't walk back there to get the staff to answer this is your place! if you like knowing your loved ones are cared for by 1 nurse maybe 2 CNAs on any given shift this is your place! If you like the sounds of call lights and people crying out for help, this is your place. Ultimately if you have an enemy and don't care how they are treated this is your place. If you are okay with other people using your loved ones things, items going missing even things like glasses hearing aid this is your place!

The best memory care facility in New Mexico. I have done mobile Xray and phlebotomy for them for 15…read moreyears so am there unannounced 24/7. My mother needed to be taken care of and I did not hesitate. She is well taken care of and is loved by all staff and she is happy.

From the owner: Where Gracious Living Meets Quality Care…read more The Retreat Gardens is a unique care residence for seniors who prefer a comfortable, highly staffed care home. The Retreat Gardens provides the following services -24 hour nursing availability -1:8 staff ratio for care assistance -Elegant, comfortable social and dining areas -Increased security for safety and early dementia needs -Locally owned and operated by an award winning healthcare co We are located in Rio Rancho, NM 87124. The Retreat Gardens is owned by Retreat Healthcare and is a member of the following family of services: The Retreat - Alzheimer's Specialty Care Retreat at Home - Non-medical Home Care Hospice de la Luz