Never had a problem here. It's my go to location for my family. The staff is nice and prompt. Easy…read moreprocess with booking appointments and check ins.

excellent care, friendly staff, minimal wait period and I was a walk in. I recommend this clinic…read morefor your urgent needed car.

Terrible service, long wait, even with an appointment. Came for a drug test required by my new…read moreemployer and they sent me here and worst place to come to. Heard someone waited an hour and half even with an appointment. If you come here I recommend coming soon as they open. By the way Saturday's they only have one doctor on staff and one person for drug test.

Horrible..went in pain, nauseous and feeling Horrible..they tested me for the flu..negative..asked…read morefor something for the nausea..they gave me BENADRYL instead of the right injection and sent me to the emergency room where they found out BY TESTING I had covid. Unbelievably unprofessional..STAY AWAY FROM THIS LOCATION...

Being a Saturday I didn't expect my PCP's office to be open so my next best choice was to visit my…read morenearest urgent care for fast diagnosis and relief and I got exactly that. Walked in about an hour and a half prior to their closing, filled out paperwork and waited a short time to see Dr. Kerkes. The medical assistant taking my vitals was sweet and very personable, definitely made me feel at ease (I am definitely a chicken). Room seemed clean and hygienic. It was a little stuffy/hot but that could've been my fever (who knows). Dr. Kerkes was able to diagnose quickly to have me feeling better in no time. I am so thankful for their fast operation they are running, I was in an out in 1 hour max. Definitely what I was expecting and so happy that they have surpassed those expectations.

I call to find out price for ear cleaning one time they…read moresaid $80, second time $150 third time $75. they make there own prices. i don't recommend this place, give your business to different place where you can get right price and great service.

Excellent care with high quality. office experience its excellent. I recommend this office.read more

I picked this place because it said "Family" after we landed in Orlando. My 2 years old son coughed…read moreheavily the night before. He is insured under my United Oxford's plan but I did not have his actual insurance card on me. I have my insurance card and a print of my son's insurance card on my phone. Despite my offer to request Oxford to email 'Family Medical Clinic' my son's insurance card, the secretary denied to service my son. I asked to speak to a doctor because it was incomprehensible and a medical assistant said a bullshit ' the secretary cannot work without the actual insurance card'. Both minions just stood there shook their heads. It seems that this place is money hungry, run by stubborn and greedy owners.Family Medical Clinic has zero understanding of the medical business and the 'family' in its name is a gimmick. Save yourself time, efforts and frustrations, go to CareSpot ( 5min. drive away). CareSpot was really nice and called Oxford to verify my son's coverage and the NP checked my son 5 min later.

Beautiful office and clean. Professional staff…read moreDr. Becker had great bed side manners and super helpful in setting an action plan to get my 6yr old feeling better. We were in and out within an hr.

This little place is hidden in Jam. They accept most insurances and once you walk into the lobby,…read moreit's very nice. They have a area for kids to play as well as a nice lobby to sit and relax while you wait. You do have to do paperwork if you're a first time visitor, but the paperwork isn't too bad. The front desk is very helpful and the staff is very helpful. They are pretty quick and efficient to tackle whatever issue you have and they also have a pharmacy with basic medicines for sale or you can get a prescription sent to your pharmacy to pick up your prescription prescriptions with insurance.

I have been seeing Dr Michelle Nguyen since I first moved to lake Nona 12-13 years ago. She is an…read moreamazing doctor, considerate, compassionate, and she listens. It isn't easy to find such a quality doctor that listens to your issues and doesn't make you feel like your taking up too much of their time. She runs a tight ship and Tom Pham is also very knowledgeable and caring. The staff here is also very welcoming and efficient. My only disappointment is that they stopped taking Saturday appointments which was a really awesome service. However they are still open on Saturday 9-2 for walk-in patients. I don't think the current score on Yelp accurately reflects the business. I don't normally do reviews but did one for them because I saw that they had a lower score that the one they deserve. Someone actually gave them one star because they arrived late and they had stopped taking patients for the day. Every doctors that excepts walk-in closes their door 15 minutes before the clinic closes or the doctors won't be able to leave.

BEWARE, PLEASE READ!! Due to neglect & patient abandonment,…read moreDr Nguyen caused me to go downhill fast. After she ran off her ONLY PA's (that were caring for me under her), In her words, "You are a 30 minute patient and I only have 10 min per patient find someone else." She failed to provide continuity of care, a referral to another doctor, or any additional assistance. In my most serious time of need, she abandoned me due to the complexity of my case. In her words, "Everything wrong with you! Go somewhere else." I was seeing her PA's Tom Pham & Drew Reynolds but they walked out the same week without giving her notice. According to her staff, due to her anger issues they finally had enough. I had been there when she and Tom would scream & yell at each other and it was kind of scary & very unprofessional but I just thought it was an isolated incident and didn't dwell on it. Everyone has their bad days. However, I was continuing to get more sick & PA Drew wouldn't order certain tests & medication due to her disapproval of his thinking outside the box ways. She had control issues clearly but when it affects patient outcomes that's when it's more than concerning. Once her only PA's walked out, she was juggling both the Lake Nona & Dean Rd locations as the ONLY MD/provider until she hired Deann Le. However, Deann would only prove to back Dr Nguyen's conduct by also offering no assistance stating, "According to Dr Nguyen, you have to go somewhere else for your care." As it turns out, I now have been told that I have multiple overlapping autoimmune diseases & related complications due to the delay of care & for lack of care continuity. If you value your life or that of your loved ones, please go to a provider who WILL not limit your visits based on money alone but rather, a responsible physician. I found Dr Sarah Siddiqui and I'm thankful that I did. She's also in Lake Nona. I don't leave a serious review like this lightly. I finally left it in the hopes of maybe saving someone else from the nightmare that my family has had to endure due to her negligence. If you're really complex I can also recommend UF Health Shands in Gainsville (I was there for 2 weeks) and/or a referral to the Mayo Clinic in Jacksonville (went there as well for 4 months).

Terrible service to patients and secretaries are extremely disrespectful and with 0 encouragement…read moreto help

The MD Now in Lake Mary committed insurance fraud with one of my clients…read more My client sought treatment at this facility which is listed as "in network" with the PPO that my client utilizes. This insurance provides for a $50 copayment (without balanced billing) which means that the client's cost is $50 and any excess billing is filed with the insurance carrier as a claim. MD Now told my client on sight - "we don't accept this insurance." AND refused to call the number on the front of the card to verify benefits. My client paid $180 on sight for service and treatment as if they had no insurance. On behalf of my client, I called the insurance carrier to confirm that MD Now was in network, and it is. My client should have been charged $50. The client made an initial attempt to be reimbursed by MD Now - they refused. Upon following up with this a month later - in speaking with the claims department of the insurance carrier - I discovered that MD Now did indeed file this claim - and the insurance carrier PAID the claim to MD Now. So if you are following - MD Now required my client to pay $180 and then turned around and filed the claim and got paid again by the insurance carrier - and THEN turned around and sent my client a bill for the full amount AGAIN - of over $300. It is unacceptable that MD Now would not call the number on the card initially to verify benefits. It is unacceptable for MD Now to charge the client as if they had no insurance on the spot for $180. It is unacceptable for MD Now to then bill the insurance company for the claim - and then to bill the client for the full amount again. It is unacceptable that MD Now will not refund the client the $130 (difference between what they paid - $180 minus the copay they actually owed - $50.) What they did here is actually insurance fraud. This is a small amount - but if this is the way they do business - it would add up. Do you wonder why your health insurance and healthcare costs are rising the way they are. Do your part - and stay away.

..urgent care clinic is ok.....the pharmacy is a hellhole.....it is a tradition of this pharmacy…read more..to never have the medications available ..then they order them and send them to another branch further away from where you live, on several occasions they call me to pick up medication and when I arrive they tell me that I do not have anything...through the years we have tried but unfortunately the mediocrity and lack of professionalism of the employees is getting worse...go away, in central Florida there are many more clinics and pharmacies with a good stock of medications...Florida resident 2o years.

I flew into Orlando for a convention, staying near the Orange County Convention Center. I came down…read morewith a sudden illness - something that is out of the ordinary for me. I was fearing that I would have to postpone my travels back home because I would be too ill for flying. After seeing what the local options were, I was glad to find a MinuteClinic close by the conference. I checked online for the wait time, it wasn't long at all, and I made my way there. I ended up speaking to the manager of the store who was truly wonderful and sympathetic for me feeling ill. The RN was phenomenal, performed a few tests, and ordered me up some meds (for pick-up right there at CVS!). She told me signs to be aware of, and if those appeared to go to the nearest hospital; she told me where the hospital is and also offered up a suggestion for an immunity booster, and showed me her choices right there in the store. The next morning, I was feeling marginally better and nearly 24-hours later I was feeling nearly 100% myself. I was able to rejoin the remaining portion of the conference. When I was leaving the store, the manager wished me well and hoped that I would feel better soon. Really nice and caring folks.

I had a wonderful visit for my work related injury. The customer service rep was super helpful and…read moremy wait time to see the doctor was about 30 minutes without an appointment. Once I saw the nurse, she was very thorough and explained everything to me. The doctor was the best part of the visit, though! She was so fun and made me laugh even though I was in excruciating pain lol. I did cry a few times when they did the customary "does it hurt here?" "can you move this", blah blah. But after getting a shot in my butt, I left feeling better, and my injury is no longer bothering me. On my follow up visit, I received the same exceptional service. The reviews are so surprising because its an office for Physical therapy, drug tests, and work injuries. Besides PT, you really come to this place at the last minute, so wait times are to be expected.

Worse service ever Dr John Dao is the most uneducated , unprofessional healthcare worker I have…read moreever come across in all my 13 yrs of nursing. He shows zero interest in his patients , judged my son terribly and was completely wrong. I would never recommend anyone to be seen by him EVER!!!!!

how am i the patient and i can not get copies of my results. i call over the phone and they make me…read morego in office to pick them up and all they have me sign is an email authorization form to send me an email in 2-5 days with my results. incompetent front desk staff

Excellent place! Great service, great price, clean bright and modern! The doctors and staff were…read morevery helpful and knowledgeable and went out of there way to help me. I was in an out in less than 20 minutes and for only $59 !! Since then, I have recommended my friends and family and they have all had a similar experience. I will use them again for sure !!