Where do I even begin. If you want the worlds worst customer service and complete incompetence please go here for your next event! I paid $400 for my sister's Bachelorette party here on 9/27. I still do not have one of the items from my party. It's still waiting to be fired. I was told they changed owners and no one knows how to glaze now. Then I was told it costs $600 to fire the kiln so they're waiting to have enough pieces to fire it. Um, im sorry, you could've fired it with the rest of my stuff but that would require them to actually keep track of what belongs to who. They dont. They have you go rummage through all the projects from your same date and pick out what's yours. Oh, and they don't know how to use the phone either. I've called them 10 times DURING BUSINESS HOURS since 10-7 with no answer. No return phone call. When I went in to check on my project in person a month later, the girl couldn't find it and had to rub all the glaze off to see if it looked somewhat like the one my niece painted to give her mom for her wedding present which has long since passed. The owner claims all this is due to changing hands and when I requested a refund I was told they don't offer that but my next project would be free! Oh wow! Sign me up for that! Not! I wouldn't send anyone here. Ever. Completely unprofessional and they have no customer service skills what so ever. Go to dabble and drip and save yourself the headache. read more