My experience at mattress firm was excellent. I went to the Valparaiso store because they have a…read moremuch bigger selection than Portage. However, I did find what I was looking for Portage, and I even got free pillows with my order. I wouldn't go anywhere else and it's true. You get what you pay for. Thank you all especially dan

Mike at Mattress Firm in Valparaiso, IN guided us to finding the mattress for us! He was so well…read moreversed in everything to do with ALL the mattresses we tried out! It was a great experience and I would recommend anyone even thinking about getting a new mattress to go visit him!

Whatever you do, do not judge a book by it's cover. From the exterior, this store really does not…read morelook like much at all but you will be surprised when you walk in the door. This store has an excellent selection, they can customize fabrics which is a big plus in my book. The service was very good. They were very helpful without being pushy and they deliver to Chicago, We did not purchase any items n this initial visit but when closing/moving day gets closer there is every good possibility we will be back.

Valpo store: For years I have driven by the Indiana Furniture Store. I finally had a need for new…read morefurniture, so I stopped there. I was delighted to see a HUGE number of furniture arrangements! Many furniture pieces and arrangements quickly became my favorites. Compliments to the Interior Designer, who designed the beautiful arrangements with beautiful attractive accents. It brought a lot of appeal to the settings. Great taste and talent. I hope to repeat that beauty in my home starting with Indiana Furniture pieces. The entire staff was friendly, attentive and patient. I returned to the store a few time to confirm to myself that I was making the correct decisions. Brian Luckritz is a wonderful salesman. When the items were delivered, I was very happy with my choices. I recommend that you visit this store to have the same experiences that I had. You will be pleased.

Five stars does not even begin to describe the level of service we received here. Do yourself a…read morefavor and don't waste an entire weekend like we did shopping for a mattress. Simply go here. They were the nicest in the area and the King bed we purchased is the most comfortable item we have ever purchased. We bought a Sealy Hybrid.

My younger sister just moved to Valparaiso and she needed help purchasing a mattress so I went…read moreshopping with her and one of the stores that impressed me the most was Dreamaker Mattress Store on Calumet. The young lady sorry I do not remember the name was very courteous and knowledgeable and did not pressure us into buying extra stuff or more expensive mattress she just answered questions and we felt so comfortable with so we ended up buying from there. It was a great experience and I just want to thank her fur all the help she has given us.

I was out looking for a mattress today for me and my boyfriend. I wanted to shop around to see what…read moreall of my options were. My first stop was at Mattress Firm down the street. I was not impressed with the selection that was offered on their showroom floor. The salesman was not informative and did not really help me with any of my questions. When I told him I wanted to look around and asked what other stores were in the area he said everything close by was another mattress firm or that mattress firm owned the other beddings stores. Upon leaving I googled other mattress stores and came across that American Mattress was down the street. I figured I would test my luck and see if this store had other options for me with more information for my purchase. When I walked in to American Mattress I was immediately greeted by Jim. He was an extreme pleasure to work with. He understood that buying a mattress is a rather large decision and he made sure that I was getting exactly what I wanted. He had me test out a bunch of different products and asked me questions in regards to mine and my boyfriends sleeping patterns (side sleeper/ back sleeper/ do we snore/ etc). I have never had such a positive experience in purchasing something. Any question I had, Jim was able to give me a quick answer with as much information as I needed to understand and feel comfortable. He was able to help me get the best price I could have ever imagined. On top of everything, he offered for the bed to be delivered next day! I was extremely excited! As it turns out, American Mattress is NOT owned by Mattress Firm, and is in fact a privately family owned company. Jim has definitely ensured that I will continue to go back to American Mattress and will tell my friends and family to go and see him for a great buying experience. Thank you Jim for being the best salesman ever and making me an extremely satisfied customer!

Ordered and paid for our mattress 9 weeks ago. They said that it could be 6-8 weeks before it came…read morein. I've called the store and the corporate number, leaving 3 messages wanting an update. No one calls back or answers the phone. Very bad customer service after they have your money.

The sale they had on Mattresses were super CRAZY!!!! If you need super crazy Mattresses this crazy…read moreplace is super for you crazy!!! Sale!!!

To start off, the reason they have all of those "positive" reviews on Google is because they give…read moreyou a free pillow when you make a positive review. Continuing, I was so excited to get new furniture for our brand new house. We ordered a chaise and a kitchen table and chairs on November 24, 2024. Our chaise was delivered on December 6. During the delivery, Ryan and Austin busted through the door stop on my front door breaking it and putting a dent in the door and the door frame. (Pictures to prove). I called Ryan after and he said he would fix the door stop when delivering our table. On December 7, I called the store in Valparaiso and tried to cancel the kitchen table as I do not want these people in my home. Nicole told me cancelations are not allowed and that she would have Ryan contact me. He did not contact me and so I called the store again today, January 3, 2025. During the phone call, I asked Nicole when the kitchen table is being delivered and there was still no definitive answer. Again, I ordered on November 24. When I asked about a corporate number I was told there is not one. I was then finally contacted by Ryan about the damages made. Now they want to send a contractor to come and fix it after the table and chairs are delivered. I also asked where Luxury furniture's manufacturer is and Ryan did not know. After speaking to both Ryan and Nicole the two of them started contacting my husband because they "no longer had my number because of paperwork." WEIRD BECAUSE THE FURNITURE IS IN MY NAME. My husband was no where on the paperwork. (Pictures attached to prove it) Ryan was supposed to deliver our table on Tuesday, Janruary 14. Then on the 14 it changed to January 16 because their delivery truck "broke down". Then on the 16th it got changed once again to the 18 of January. Then on the 18 the delivery got changed for a FOURTH time to today, January 21 because Ryan's "co-driver was sick". One thing after another. Absolutely ridiculous when they only do deliveries until 5pm and both of us work full time. We took multiple days off just for them to reschedule. Now today January 21, 2025. After finally delivering our kitchen table, my husband asked about fixing the damages to our front door. Ryan tried to put words in my mouth of things that I never said and was saying that the trim on our brand new house/door (finished being built in August 2024), was cracked prior to him and Austin delivering the chaise on December 6, 2024. It wasn't and if it was I would not have moved into it without it being repaired. Ryan wanted to put a new door stop on the door and call it a day. At that point I told them to get out of my house because they do not want to fix it. Don't do your business here. These people are scammers. They will break your things and not fix them or allow you to get a return. They can eat their pillows now.

ordered furniture through affirm 6mo the ago never received it! been paying payments the whole…read moretime. then they say the furniture can't be delivered so they are going to refund. they tell me that the refund has been sent to affirm but Affirm says nothing has ever come to them! THEY ARE THIEVES AND A SCAM!! I'm now paying payments for furniture I will never get so my credit is not ruined! I'm filling a law suit and probably going to go to the store with my lawyer!!!

Portgage Indiana #1. The staff are ALL professional bedding…read moreexperts. Dan is the manager Excellent public relations. He went over & beyond to accommodate us. I am confident I made the right decision. We purchased a bed up in lake geneva, wisconsin a few years back and our sales man is still there Matt. That says a lot about the company to keep their employees. I wouldn't go anywhere else to purchase a bed. I'm very thankful. They're not too far from our home in chesterton, indiana, and I hope they continue their success. My salesman is Kyle & Erica 2 of the nicest professional people I have met in a long time. This store and their staff has a passion to please their customers. You get a 120 day trial to sleep on the bed you purchased, and if you're not satisfied, you could still exchange it. I think mattress firm should continue their furniture store in the bedding department and actually open another one with the same quality for sofas and recliners. There is no way you would walk away. Unhappy, they will not let you thank you. All I look forward to sleeping in my new bed. They even sell mattress pads pillows & sheet sets. Quality at the finest. Dawn in Chesterton Indiana

The "store" owner was very rude and made smart-a$$ comments about how he wasn't selling any…read moredisplays because my mother had gotten two pillows from there that were displays and the previous owner or worker sold them to her. From the start he was rude and very crappy to my mother, and was talking about her when I slowly walked away. This is all so unprofessional! I don't recommend anyone going to the store because of how he was towards Hispanic people! He was very nice towards a white customer he had in there but he was rude towards me and my mother! Never in my life have we had such unprofessional behavior towards us!

if you are looking for an expensive but nice Mattress....this is the place! You call David to…read moremake an appt to look/buy mattress. Be sells them so cheap. I needed a queen mattress for a guest bedroom and he had a variety of them. I told him my budget and he worked with me. I now own a very nice name brand queen size mattress for only 500$. He even delivered it for only 20$. Great guy to work with! Will for sure but my next mattress here and I will recommend him to family and friends!

David was wonderful assisting my fiance and I on our bed purchase. We also purchased the delivery…read moreoption and his son's mattress topper! Was nothing but professional and highly recommend!

Because of their finance company ITS A RIPOFF . I had to…read morepay more for the item I got than what is cost me in the beginning and all I wanted to do is pay it off and just because it was just past 90 days from the purchase date they charged me $400 more than I paid for the item . They are a RIPOFF The Finance Company is called American First Finance And they are HORRIBLE .

We went looking for a refrigerator and found several at decent prices with some damage. The manager…read moresold me the Frige and let me know they were using a third party delivery service. I was told that it would cost $100 paid at the time of delivery. Then I was told I would only have to pay $10 for them to remove my old one. I wish it was that simple. When the guys arrived at my house I was told it was $120 because I own a split level house. Then I was told they never remove anything and the store manager knows that. I hope the store learn to stop lying to people, it will cost them more in the end. I WONT BE BACK AND I WILL POST ON SOCIAL MEDIA