A few years ago I brought Nazmiyal an antique Persian rug that had experienced some difficulties;…read morein just a few weeks they'd cleaned it up, made some repairs, and returned it to me - all at a reasonable price. So when I realized that a few more recent rugs (bought in Turkey about 20 years ago) needed cleaning and some light repairs, of course I brought them to Nazmiyal. As was the case earlier, both rugs were cleaned up and repaired beautifully. The people here are friendly, respectful, and highly competent - and they know more about rugs than anyone else I've met anywhere. My apartment is not large and I don't have room for any more rugs - but when the rug I bought in India a few years ago needs cleaning (sometime in the 2040s is what I'm guessing), I'll bring it here. And if I ever move to a larger place, I'll be coming to Nazmiyal to maybe pick up a few more rugs. They've got a huge collection.

The owner is very rude (especially to women), even though we were recommended by a client who has…read morebought over 50 rugs (he has several estates) over decades. He told us 75 year-old Persian rugs were worthless and that he did not sell Sarouks (not the case) and that no one wanted reds or blues... He then called my partner a liar. We do not deal with misogynistic, condescending men, especially when we were recommended. STAY AWAY FROM THIS BUSINESS. IT IS BEING REPORTED.

This is a follow-up review based on the the comment the owners left on my previous review, as well…read moreas an update on my carpeting. While I appreciate the thorough and ALL CAPS response--what I do not appreciate is the inaccurate description of what occurred. The technician very clearly referred to me as a "punta," which must be a term of endearment used by this company. Those who hired this company also did not yell. I did tell them that they were scamming us, because they were. A few days later, I scheduled a cleaning with Stanley Steemer. They confirmed the scam that Think Green tried to pull. The carpet could most certainly be steam cleaned and it was and looks beautiful. Save yourself the hassle and just go to Stanley Steemer. They were nice, ON TIME, professional and reasonably priced.

Great service. Cleaned up an oriental rug with mold damage and it now looks good as new. Came for a…read moreconsultation, picked it up, and dropped it off very quickly with results better than I could have expected. On top of this, they handled a billing issue (100% our fault) with utmost honesty and integrity. We were very pleased with the follow up and communication throughout and they were always available to contact. Highly recommend using as a carpet cleaning service.

Ok so it's been 2years from my first review , an that's because that's how long it took me to…read morecomplete the new man cave , an since that time ( JOE ) the owner , whom I kept in touch with over those 2 years , in regards to what was happening, my family like many others had all the plans & ideas to complete this job , an suddenly we had some personal issues that needed more attention to, an even so I always called ( JOE ) the owner to let him know , so time & time we had to reschedule this project, not once , not twice , not 3 times , but actually about 8 times , an every time Joe was deeply concerned & understanding to my family's issues , so finally we just had our floors finished, an the worker was absolutely great & very very professional, an then Joe came by to check things out an to make sure everything was up to standards an that if we were satisfied.. so what I'm saying his Joe & his company is the only company that really makes you feel like they truly care & like family.. an so we already have planned to future projects in the up coming spring time ....... So I know there's a lot of other companies on here with good reviews, a those companies iv also had used in my prior homes , until we found ACKAWAY ..... it's just a feeling you get from Joe & his company that YOU WILL NOT GET FROM THE REST ....

Easy to reach and communicate with, excellent value and quality of work for your money You cannot…read morego wrong with Ackaway. I had to replace three flights of carpeted stair runners. They were able to do the rip-out allow me to get a painter in to paint the stair risers and sides, and then come back and do the installation which came out just beautiful. I highly recommend them.

I had them clean my 6'x9' wool rug that I've had for years. I was specifically looking for a…read moreservice that would take it to their facility for a deep clean, since I had some long set stains in it I wanted to get out (like coffee). Great communication from them and extremely friendly and kind pickup/dropoff service. It took about a week and the rug came back looking fresh as new, really impressed by the stains they were able to remove. Highly recommend.

I researched many companies & received several estimates and descriptions of the process. This…read morecompany had the most comprehensive and fair estimate. The owner of the company Alex spent approximately 45 minutes with me and based on my interaction I decided to let him take all four of my Persian carpets for cleaning. I was astonished once I got them back. A great experience all around. STRONLY RECOMMEND....

The owner's knowledge and experience of many years of work in the carpet business, will help anyone…read moreto find the right product with best quality and value for any room at their house.

What a find. Best selection at all price ranges. The owner , Karen has a great eye for color , and…read morewhat works. The installers were A+. By far the best carpet store I have ever dealt with.

Miguel came out and did a wondeful job on our sofa & our area rug…read moreafter a small get together we has in our house. Courtny was great setting up the apointment, Miguel came on time he offerd us 3 options of service for the sofa & rug, he reccomended the rug to be icked up and cleaned since there was a wine stain on the fringe, when the rug was returned the stain was gone. the sofa dried fairly quickly 5 hr and looks and smells great. I recieved a $25 off as a first time customer I highly reccomend these guys professional on time & affordable

Well, the update is that finally, they answered my calls and brought the carpet back. It is…read moreincredibly clean, almost as new and I am very, very pleased. The other reviewers who said people from the company weren't polite must have had bad luck as everyone i spoke to was extremely businesslike, understanding, and generally easy to work with.

WOW!!! Bob and Jake took our area rugs to be "beaten" and cleaned. The results were amazing. We…read morehave two large cream colored area rugs that get a lot of traffic. Bob and Jake got out every piece of leftover Christmas glitter, every piece of sand from outside, and every strand of dog hair. We could see shading in front of the sofa before it was cleaned, and it was completely mark free when it came back. When Jake unrolled the carpet, he noticed one very small stain remaining. He worked on that spot until it was completely clean. The following day a stranger's dog got loose and the only way to catch it was to allow it in and try to capture her. She had run through all of our flower beds first, so her muddy paws got all over the newly cleaned rugs when she came in. I called Bob, and the next day he and Jake came over and got rid of all the muddy paw prints with no extra charge. Jake again went over the rug making sure that there were no spots remaining. I would highly recommend NY Rug Authority. Our area rugs look like the first day we put them down. Other carpet cleaners can't measure up to NY Rug Authority. Bob and Jake should be commended for their professionalism and attention to detail.

I called Bob looking for a professional to clean two rugs of mine that have been passed down for a…read morefew generations now. They mean a lot to me but I hadn't gotten them cleaned or repaired in a while and the everyday wear and tear had them lacking their luster. He came to my house and inspected the rugs and was actually able to give me some information on the rugs I had never known before. Him and his sons then explained exactly what needed to be done and the step by step process they were going to use to keep my mind at ease. I was also happy to hear they use all natural products which is important to my family. The end result was absolutely amazing! My rugs were returned to their former glory and the repairs were done seamlessly. These guys are true craftsman and some of the nicest people you'll meet! Would highly recommend for all of your rug/carpet needs!

I don't know how they did it! I had 2 heavily soiled area rugs. One was very old and handmade and…read moreI thought cleaning would destroy it. Both carpets came back in beautiful condition. I strongly recommend this company.

Just had a TERRIBLE experience with Manhattan Carpet Cleaner, aka Flat Rate Carpet, aka Citi Clean…read more The local number is 212-777-9277, but the number is 212-380-1657 on the website and when they gave us an estimate, the paperwork said Citi Clean and when they came to do the job, the paperwork said Flat Rate Carpet and the guys had shirts that say Flat Rate Carpet. In the beginning, they were very nice - Eric, who came to do the estimate was fantastic and won my trust. On the phone, AJ and Danny were also nice and promised the rug would be removed and dry-cleaned - completely finished and returned in ONE week - Danny even said it would be done earlier - in 5 business days. I expected it on a Thursday at the latest last week, but received a call on Wed. telling me it wouldn't be delivered until Monday of the following week! I was very angry and explained that the only reason we went with them was because we had to have the rug back by a certain day and that was their promise!! They lied and said they had tried to reach me to schedule a delivery date- but there was no voicemail or missed calls. AND then they said the rug couldn't be delivered because it was still drying - A WEEK LATER!? They had the warehouse manager, Nil or Neil (sp?) call me and he was THE WORST - INCREDIBLY RUDE, totally unwilling to help at all, hard to understand, insulting and he totally refused to deliver the carpet last week when they promised. He said he didn't care about customer service - OBVIOUSLY - and after I demanded the rug be delivered or I would consider it stolen property - he called back and left a message saying he wouldn't deliver it on Monday either - and would let me know when he FELT like returning the rug!!!!!!!!!!!!! I called this morning and spoke with AJ again, who said they would return the rug today. When the guys arrived, they refused to bring it in until we paid cash. I refused and said I would only pay once they brought the rug in and I could see it. UNREAL! They may fool you with a nice person coming to give an estimate or when you first make the order, but then it is like you are dealing with the MAFIA!!! THE ABSOLUTE WORST!! DO NOT TRUST THEM!