Always amazing! Our dog gets so excited when we drop him off. Staff is so attentive. We really…read moreappreciate the pick up times on week ends and after 5pm

Took my corgi in for a bath and grooming. The staff upfront was satisfactory, but my groomer was…read morevery friendly and professional. I asked her to do a classic corgi cut and it was great.

Sutton's is a great place for pet boarding. We went away for 16 days and when we got home our dogs…read morewere clean and happy. My mistake, they did give us a discount for 3 dogs. Sorry.

Conner is so happy now I want to give a thanks to Ashley thanks so much for establishing trust with…read morehim and looking forward to continuing going there for him!

The blank stares I received from the folks up front (including one of the vets) like I was an alien…read morefrom another planet when my Mom sent me over with my dog the day after Christmas could cut ice. I would not trust my pet here.

This is probably the best experience, hospitality and professionalism I've ever had in all 14 years…read moreof my baby's life. I had to put him down last week and they gave me a private room and they were so gentle with him and gave me all the time I needed to say my goodbyes. Today I got in the mail my baby's paw print, a card and a little snoot mark and I'm just blown away by the gesture. I'm just in awe.

Our poodle has been cared for and entertained by the excellent staff at Specialty since 2021…read more Maggie is always happy & has a great time at her weekly playdates. She loves the staff and always makes dog friends.

I had an appt to drop off my two dogs for 11:15 am on a Sunday but due to having to drop my…read moredaughter off at a camp, we were running behind. When I finally was back to my phone at 12:30, I text Danielle who is an employee and asked if we could reschedule for the evening drop off time which was indicated to be no issue when we toured the place. I never received a response. I did not text the Specialty Care number because the last time I did to cancel a reservation, they never saw it, and this prevented the spot from being filled. Also, they don't answer their phones, ever, so why would I? Around 5:30pm, I sent a final text as seen in this attachment and basically informed them that they had wasted my time and I had to make new arrangements. Once I received the inappropriate response from Danielle, I decided to send all the screenshots to the specialty care line in hopes Leslie would see them. She called me the next day and proceeded to gas light me into believing this was my fault somehow continuously asking me why did I not call her? Because no one ever answers the phone and it's not my job to chase around the staff when her employee is a representative of the business and should have been able to handle the request. And if she couldn't, then send me to who could. Leslie is not a nice person when you try to give constructive feedback as any normal, reasonable person would do. They wasted my time, caused me distress with having to rearrange boarding and I would urge folks to rethink using this place. I was polite and patient with Leslie but she became aggressive in her tone when I told her this place was not a good fit for us and there wasn't anything g left to discuss. That wasn't good enough. She continued to repeat herself as if I was a toddler she was trying to scold so I just hung up. Very bazaar behavior. I think she was recording the conversation because there have been previous reviews that she likes to threaten to sue you if you tell the truth about the business practices.

We had a 4-day trip and needed someone to watch our senior dogs. We tried boarding before and will…read morenever do it again (they never notified us that our dog was NOT eating for the entire week we were away and we came home to skin and bones). We knew we needed to have our pets in the comfort of their home with someone to feed and exercise them. It's nice to have family and friends to help, but you also don't want to inconvenience them. This is where Dawn from All Fur the Luv of Paws came into the picture. After meeting her during the consultation, we felt very comfortable leaving our babies with her, which we did. She was very thorough and was also in constant contact with us during our vacation. One of our dogs is a picky eater and she went out of her way to try anything to make him eat. We are happy to announce that we did not come home to skin and bones this time around. Lastly, we have cameras in the house, but it was nice to get picture updates via text messages regarding whether they ate, about their walks, etc. We used to worry about our dogs when we would go on vacations, but not anymore. We will now use Dawn to watch our babies and would recommend her in a heartbeat.

What a great service these ladies provide! Upon inquiry for cat sitting, we were handed over to the…read more"Cat Whisperer" Diana, who was very responsive and set up a time to come to our home to understand what we needed while we were away. She asked great questions and took copious notes. Every day we got a timely report and pictures to show how everything was going. Could not have asked for a better experience--especially for such a reasonable price (based on the length of stay each day; we opted for 30 minutes). She also took in the mail, attended to cat boxes when needed, and handled the outside trash cans. Wonderful experience and we will use again!

We left our fur fur babies with them while we went on a cruise and I think they were more spoiled…read morethen when we left them. Their facility is clean and dog friendly. Thanks for looking after Maverick and Zeus!

They are the best!! They always take very good care of my 3 dogs and they are always happy to go…read moreand stay while we are out of town. Clean and the groomer also does a great job!

They took such good care of our Ky while we were visiting family for the first time since 2019…read more(December). During COVID quarantine, his separation anxiety got worse. We dropped him off on Friday and when he hopped in the car on Monday morning, he was happy and ready for the ride back home to Georgia. They took such good care of us, the people, who tend to be more anxious than the pupper...Hannah answered ALL my questions and was super responsive during his stay. Highly recommend them with a full 5 stars and then some!

My dog Waylon is scared of everything they did an excellent job. He was scared of everything,…read moreincluding his own shadow in a mirror but they handled him with extra.

This place is the best in Columbia! I did my research before bringing my young lab and lab mix to…read morethis daycare and boarding. The outdoor play area is great along with the indoor play area for when the weather is bad, no concrete floors like some other places I visited prior to choosing this one. My lab is off the rails with her energy level and they do an excellent job matching her with other dogs in her play group (energy level) - they both come home happy every time- and cannot wait to go back and play with their daycare buddies (both 4 legged and 2 legged). The staff is extremely attentive to all of the dogs needs from what I have experienced over the past year- that is how long I have been bringing them for daycare (2 times a week), overnight, some training and grooming. The CB team does a fantastic job taking care of my dogs during the day and overnight, giving them cuddles, treats and lots of playtime-

Service was outstanding and Leigh our groomer took excellent care of our 90 pound Lab/Newfoundland…read moremix. Can not recommend them more highly. Pricing was very good too.

I had an appointment Thursday, at 12 then they called the day before and asked could they change it…read moreto 5 I said ok then the text came through it said arrival 5 til 6 and someone would call when they were on the way, at 5:55 I messaged and called left a message nothing Then at 6:30 I get a text not a call that they had van trouble and had tried to make it and they could reschedule and give me a discount, n9t even what kind of discount, which didn't matter I needed it done on Thursday because I was heading out of town Friday. If they had let me know earlier I could have tried somewhere just to get his nails done, since that was what I needed most and could have bath him myself, bit of course nothing got done before had to leave. They put me in a trouble spot. And when I messaged them back, they never responded. Terrible service, will be looking for someone more reliable. My dog is small and short hair and it was going cost $105 and I didn't even say anything about the price, plus I tip good, there loss, plus don't want someone thats not reliable handling my dog.