I placed an order the beginning Of august. In that order was a Britta filter, trash can, and mirror. I got a text 8/17 saying the mirror had arrived WHILE I WAS HOME. Waited until the end of the day and it still doesn't show. I called in on 8/19 about it being missing and they said they were sending a replacement one. I never see that mirror so I call back (I want you to keep in mind every time I call back I'm waiting on the phone at least an hour every time before anyone answers, horrible customer service) On 9/9 (almost a month of not seeing this mirror I ordered and got charged for) and I call and they tell me that they will expedite shipping and get it to me quick because THEY HADNT EVEN PROCESSED the first replacement that was supposed to take 7-10 days and a month later still isn't here. Anyways, they expedited the shipping and told me it would be here on time and how they are so sorry and long story short my mirror still isn't here and I'm stuck waiting on the phone for hours to talk to someone. Don't waste ur money here because you will waste soooo much more money on time wasted dealing with these people then you would just paying more upfront. I'm leaving this review on stores even though it was an online order because my problem has still not been fixed, I have not been refunded my money or seen a mirror. Also in this time my Roomate ordered and received a lamp from BB&B. I do understand COVID-19 is still happening, but BB&B are not being honest. If they would've let me know my mirror would take over a month to get to me because of COVID and increase in orders, I wouldn't be as frustrated, but when they lie and say it is going to arrive and doesn't, there's no excuse for that. read more