The employee I had trying to help me was rather rude when I pointed out that there were a lot of…read moredents on the car and said that the price was a little high because of that.

From the owner: The ONLY 100% fee free used car dealer in Bates County. We are also the ONLY car dealer, new or…read moreused, that has the the title for you the day that you buy your next vehicle.

We had a flat tire on the interstate and called Andy's for a tow. Angela picked us up and went…read moreabove and beyond to make a bad situation better. The service was amazing!

I have nothing but good things to say!! They were sent out after a flat tire by my insurance…read morecompany and arrived 10 minutes before the earliest estimate. When my insurance company tried to send me to a place he knew didn't sell tires, the driver called around town till he found a place that had my tire and could get me in immediately. But on the way there, he stopped by WalMart to double check they didn't have it for even cheaper! Service was friendly, fast and I felt very safe!! Would recommend 100%!

The service technician was so polite, helpful and professional, I had my special needs daughter…read morewith me and he was very mindful of that, instead of us standing so he could get my information he took us to the waiting area then got everything he needed, I know that doesn't seem like a big deal to some people but to those of us who care for others with special needs it's a very big deal so thank you Caven Denham!

I know they took over this business but common some of this is just clean it up with elbow grease…read moreand paint. Found out they will not honor our free alignment that we paid for but only 1x a year.

I would give this place a negative number if I could. We drove 3 plus hours to get to this joke of…read morea car dealer. We came from Missouri. We get there and a guy was hauling a trailer around with a pick up about hit us, there was a stand off between us and the person hauling the travel trailer. My wife backed up. We seen the 2005 Ford f-150 5.4 engine we were looking at online. And let me tell it was nothing like it showed online. It was scratched up. Beat up,the tail gate was all scratched up look like they were new scratches. It was very dirty. I worked at a dealership, and we would never ever show a car or truck in condition. It was nasty. Well, a salesperson came out his name was Adam. He did not know much about anything. We asked where Justin was the owner, I guess. And Adam said he is hauling that trailer that about hit us. Well, we started it we started it up sounded good at first, then we had Adam move it up by the building, He wanted to make copies of our driver's license. So we could drive it. I heard funny noises coming from the engine. I knew what it was it was the valves rattling. Sounded like a diesel. We test drove it and it was making sounds like a storm siren. I thought maybe it is the tires I told my wife. Later I think it might have a wheel bearing going out. We brought it back and by this time Justin helped . I told him about the wheel or tires were making a hell of noise. Oh! driver's seat made breaking sound like it was about to give out. Well, Justin took it out and drove it i go you hear that noise he said he did not at first. Then did, he said it was the tires because he heard me mention it. I sat in the back it was a 4 door. To see if I could hear anything. the answer was no on that. We came back to the dealership and I asked about the brakes he said they were in good shape I looked and felt the rotors on the front. They had groves in the rotors where the rivets was eating them up. By this time after they said all 5.4 engines sound like that. I thought you are full of crap! I went inside the building with Justin. He thought he had it sold. My wife was on the phone with the lending company. She came in and I said do want to discuss this in private? She said yes. We told them we were going to go gas for car. Which we did. I called the Ford dealership in Topeka. And they knew why the engine was rattling for right off the bat after I told them it was a 2005 5.4 engine and they told it was the Cam Phasers getting ready to go out 5.4 's are note for that. They offered to let us drive to St.Joseph Missouri to have it looked over. We declined. And when we were out driving it the 3 of us. I said I will asked this one more time. Will you come down on the price he sounded like I dare you you! We do not Negotiate prices. The pickup was 8900 and since you are vet we brought it down too 8600 . This was Justin talking. Well, what put the nail in Town and Country coffin was, they did not guarantee it would pass Missouri vehicle inspection. And if it did not we were SOL. They would NOT give us are money back! So when we got gas and I got done talking to the ford dealership in Topeka, I called them up and told them we were passing on the pickup .Cause I talked to the Ford dealership. Justin reply was how do they know? lol! They have not seen the truck. I said we will pass and kept driving back home. Do Not let them fool you ! Dennis and Myra Moore. 5/24 /2024 Do not believe their pictures of they inventory. Oh I asked if they had another5.4 on the lot Justin thought and said no. Cause I wanted to listen to another 5.4 see if the valves were ratting. I think they did but he was not to start another.

I drove five hours to pick up a vehicle. They sold me a vehicle with two different size tires on…read moreit. You can't do that for multiple reasons. They are refusing to pay for the mistake. Do not deal with this company. They are shady and they don't care. Justin will lie through his teeth. If zero was a rating I would give that.

Drove in from Tulsa after talking with Ryan on the phone. When we got there the next day,…read moreeverything was as he said on the phone and the car was bought on the spot! Thank you Ryan and everybody else at Roman's!

Brandi and Brian were great. Did exactly what they said , no frills, no hassle. All business…read more Great people to work with.

I purchased a new GMC AT4X from this dealership in 2024 and was sold an extended warranty with the…read moreclear understanding from the finance department that it would be partially refundable if I traded or sold the vehicle early. In 2026, I traded the truck in with around 50,000 miles and was told I should receive approximately $1,600 back from the unused warranty. I then contacted the finance department at this dealership, where Finance Manager Dominick House confirmed this and instructed me to email the required information, stating it would be processed within about a week. That was not true. I have now sent the requested information twice, followed up again for a status update, and even escalated the issue by emailing General Manager Daniel States and New Car Manager Jo Obarto. Not a single one of them has responded. At this point, this is no longer a simple delay -- it's a complete failure to honor what was sold and promised, combined with total disregard for customer communication. Ignoring a customer when money is owed is unacceptable and reflects very poorly on how this dealership conducts business after the sale is complete. I have documentation of all communication and will be pursuing further action if this is not resolved promptly. I trade vehicles regularly and will never do business with this dealership again. I strongly recommend others think twice before purchasing anything here, especially add-ons like extended warranties that may become impossible to cancel or refund.

I saw a car I liked on their website, so I called the dealership to see if it was still on the lot…read more I'm from Kansas City proper and didn't want to drive to Paola if the car wasn't there. Good news - the sales person said the car was in stock and a few minutes later, I was on the way. Unfortunately, when I arrived, the car looked nothing like its photos. The inside was a mess and there was some other collateral damage. It was a quick, "No." I asked the sales person about a couple of other vehicles I saw on the website. One was on the lot, however two hadn't arrived yet. I asked why and how the dealer had photos of the vehicles on its website when the vehicles weren't on the lot and if they were on the lot, why they haven't been serviced through the shop. The sales person told me that the photos came from the auto auction and since the preowned automotive demand was high - I visited in April 2024 and market was hot - the dealership uploaded them right away so it could start marketing the cars to potential customers. It's a bit of a pain, but it makes sense - though I would argue that you can't sell cars if they're not on your lot. Anyway, the second vehicle was perfectly okay, though I didn't buy it. I'm not sure if I would return in the future. The service was a-ok, however the dealership is a bit of a drive, so I would want to make sure the car I was going to look at was really what I wanted.

professional and highly competent. honest and straight forward. wouldn't take my car anywhere…read moreelse.

This is the best place in Garnett to get your car repaired. No bull straight shooting. Will only…read morefix what needs fixing.