I was frustrated by my experience at this store recently. I visited because I was given a gift card for my birthday and had been wanting to purchase Blundstones. I went into the store on a Friday evening and noted there were two staff working. One staff person began helping another customer and the second staff person was at the cash. I stood and looked at the selection of Blundstones for several minutes. Nobody came to help me. Then I walked back and forth in front of the cash and noted the second staff person at the cash was standing there leaning on the counter watching the first staff person help the other customer. She didn't do anything when I walked by so I turned around and said I had questions about the shoes. I asked questions about the colours of the shoes and their styles and felt like the answers I was getting from the staff person were annoying to her, like I was wasting her time. She eventually helped me whittle my choices down and I picked a pair and also picked out mink oil on her recommendation to care for them. After all was said and done, my total came to $276 and after paying with my gift card and my own money to make up the difference, the staff person packaged my purchase and handed it to me saying "there you go". I feel that for any customer who spends money in a store, especially almost $300, the customer should be thanked for coming in. Overall, I am satisfied with my purchase but I scored this experience low based on the service experience. Unfortunately, I have seen reviews on Google that corroborate my experience as well. read more
